2004 Ford Explorer: power window failure

Filed Apr 22, 2023 · Body, Engine · NM

Back windows fell off track and windows fell down, cannot roll them up. AC and Heater broke and won't work at all. Fuel system is too lean. Transmission is going out Timing Chain and tensioners making loud knocking noise. Burning oil.

Filed May 18, 2017 · Body · MO

I was in my driveway and I popped my back window, so I could get some items out of my back part of my vehicle. When I went to close the back window, my window fell sideways, almost busting me upside my head. I've read a few things saying that this was a recall on the year, make and model of my vehicle. I'm not sure how to go about finding out if that is correct or not. If it wasn't recalled, it should of been.

Filed Oct 3, 2015 · Body · 164,000 miles · NJ

The rear hatch hinge holding the rear window broke. It happened in a parking lot but the hatch window fell on me.

Filed Oct 7, 2013 · Body · 80,602 miles · OH

Tl* the contact owns a 2004 ford explorer. The contact stated that he opened the rear trunk window and the left hinge became fractured. The window fell onto the contact unexpectedly, which saved the window from falling and shattering. The vehicle was taken to a dealer where the mechanic stated that the hinge would need to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 80,602.

Filed Nov 5, 2012 · Body, Visibility · 112,000 miles · CA

Rear hatch window hinge (left side) broke and released the glass while driving. Window fell to one side. I had to make an immediate emergency stop. It was difficult to prop window to a safe position and lock down. It must remain locked down until I can fix it.

Filed Oct 24, 2012 · Body, Visibility · 115,000 miles · WI · 1 injury

The rear liftgate window hinge broke off and the entire rear window fell on my wife. The hinges are made of a white type of metal that has corroded and sheared off. The pins inside apparently broke and it didn't appear to be falling off, it just came off. The window hit my wife in the arm and leg. We were lucky it wasn't one of our kids closing the gate at the time or that they weren't inside when it happened or this could have been a lot worse. After searching online for information about this issue I found thousands of complaints about this exact issue and hundreds of post of injuries incurred from this. Ford recalled other vehicles with the same issue with the same part and yet the 2004 was never included. Something needs to be done. A part over time shouldn't break off and cause a safety hazard.

Filed Jul 24, 2012 · Body · 160,000 miles · NY · 1 injury

Tl* the contact owns a 2004 ford explorer. The contact stated that the hinges on the rear liftgate broke and the window fell down on the contact's shoulder, resulting in a shoulder injury. The contact took the vehicle to the dealer and was informed that the hinges on the rear liftgate needed to be replaced. The dealer also stated that the vehicle was not included in the recall associated with the federal safety agency campaign id number: 04v442000 (structure: body: hatchback/lifgate: hinge and attachments). The failure and current mileages were 160,000.

Filed Nov 28, 2011 · Body, Transmission · 130,000 miles · WI

Transmission was working just fine till one day it wouldn't shift into overdrive and then it was shifting hard from 2nd to 3rd. Rear window hinges broke. Rear tail gate cracked right down the middle by ford symbol. Also just the other day my passenger window stopped working no signs nothing of anything wrong. I'm going to start buying chevy this is just unacceptable. No wonder america is not doing good our car company's can't make good products anymore.

Filed Feb 14, 2011 · Electrical, Lights · 98,000 miles · MI

Tl*the contact owns a 2004 ford explorer. The vehicle was experiencing an intermittent failure in which the headlights, radio and windows stopped functioning while driving at any speed. The failures persisted for a duration of approximately 1-5 minutes. During the failures, the power door locks and instrument panel lighting also did not function. The vehicle was not taken to have the failures diagnosed. The vehicle was not repaired. The failure mileage was 97,000 and the current mileage was 98,000.

Filed Nov 28, 2010 · Body, Locks · 102,000 miles · ME

Tailgate window hinges failed on 2004 ford explorer. The window fell out and damaged the lift struts. I was not injured.

Filed Apr 1, 2009 · Visibility · TX

Driver window stopped rolling down.

Filed Sep 22, 2008 · Acceleration, Body · 47,000 miles · CO

Of the numerous issues with this vehicle, the worst is the transmission (40,000 miles ). Same old story. Started with clunking and hesitation and surging when shifting into reverse and now is 'clunking' into gears 2 and 3 during normal driving. The rear drivers side window motor has been replaced twice. The rear window panel has a vertical crack to the left of the ford symbol that just mysteriously occurred even though we don't even use the window. The truck stalls when the cruise control is applied below 45 miles an hour. My wife and I really loved this truck but like many others we have become embarrassed by our purchase. If this kind of fraud were to occur with any other product we would have some sort of recourse but not surprisingly the motor company's seem to enjoy a certain level of protection. The 'better business bureau' won't even listen to car complaints. Given the severe and ubiquitous nature of the complaints about this vehicle it comes as no surprise that no remediations is forth coming from this organization, the manufacturer or any other. The cost of these vehicles is a burden to say the least and is financially devastating to those of us who purchased them in good faith only to have a 30,000 dollar vehicle become useless and dangerous before reaching 50000 miles. Like all the other 'victims' of fraud, I am wasting yet more of my time by complaining about it.