2002 Ford Explorer: power window failure

Filed Feb 11, 2017 · Body · 150,000 miles · IN

The rear liftgate mount broke off and window fell on my daughters head and bent the other mount and broke left strut off. Can't line it up to get it to close and latch shut. Can't drive the car or liftgate will fall off. Going to get some rope and try to tie it on. It was in front of house with the whole hatch open to get groceries out

Filed Jul 14, 2016 · 127,000 miles · IL

Lift gate window fell off the hinges as explained in recall #04v442000

Filed Mar 18, 2016 · Engine · 123,076 miles · TX

Turned car on to drive it would not start after sever rainfalls until finally when I did the last time after a jump, battery new. It started to make this awful noise like a clanking sound like a chain sound. I took it to a mechanic and he did not know what the problem was, called a mobile mechanic and he said the same thing said it could be a valve or piston problem. From what I hear sounds like a chain. Before this happening the rear window regulators for the rear passenger windows right and left sides broke. Had left side fixed right side not fixed, glass still held with a board inside door.

Filed Oct 18, 2014 · Body · 97,800 miles · NV

My daughter went to open my rear hatch and the window fell. The hinge completely detached from the car. I went to ford to have them look at it they stated that it was a recall item but that it had already been fixed in 2005. I asked if it had been fixed why would the same problem occur. They couldn't give me an answer. All they said was that they only pay for the first occurrence not and subsequent occurrences. My issue is that if an item continues to break that is no longer and issue with that item its and issue with the design of the item. This is a safety concern. What if the glass fell on my daughter or shattered on her. I don't see why I have to replace a faulty ford issue.

Filed Nov 11, 2011 · Engine · 145,000 miles · TX

Timing belt tensioner......my car is making noises and every mechanic I take my truck to either tell me to get a new motor or sell it and no mechanic wants to work on it because its so complicated... :/ as a single mother either option is not an option....both my driver and rear passenger window motors broke, I already put in a new transmission 3 months ago...and now this.....I took it to the dealership on 11/10/11 and its funny how they kind of laugh about this model of vehicle and give me the same look that other mechanics give me about how the tensioner is on the back of the vehicle and they'd need to take the entire engine out to repair it, and if you don't repair it there is a chance that the tensioner will break and cause the entire back part of the motor to break......this needs to be looked into and recalled since there are so many drivers with the same problem on the same model. Please help..please refer to the thousands of complaints at the following site... Http://www.carcomplaints.com/ford/explorer/2002/.

Filed Jan 7, 2011 · Body, Transmission · 10,000 miles · NJ

Tl*the contact owns a 2002 ford explorer ext wagon. The contact that stated that upon purchasing the vehicle he noticed that the transmission would shift in an awkward manner. The vehicle was taken back to the dealer who informed him that there was nothing wrong with the vehicle. The failure suddenly recurred and he had to replace the transmission. He also stated that 3 out of 4 window regulators have failed. The windows are not working normally. The liftgate in the rear of the vehicle was fractured which made it difficult to open. The vehicle had only been repaired for the transmission and the 3 window regulators. The failure mileage was approximately 10,000.

Filed Apr 23, 2010 · Body · 112,000 miles · TX

Tl* the contact owns a 2002 ford explorer. The contact stated that while driving approximately 30 MPH, the rear window fell off track. He attempted to keep the window in place by using duct tape. The vehicle was not taken to the dealer and the manufacturer were not notified. The contact found the federal safety agency campaign id number 04v442000, structure body, hatchback/lift gate, hinge and attachments which was related to his year, make and model vehicle; however, he was unable to confirm if his VIN was included. The approximate failure and current mileages were 112,000.

Filed Apr 3, 2010 · NY

I would like to make a complaint regarding the ford window regulator. I know that the f150 I believe has had the same complaints. However, I currently own a 2002 ford explorer. Both window regulators have broke on my vehicle a week apart. I believe that since so many people are having a problem with their ford vehicle window regulators that this should be a recall. I know that after a certain year ford had changed the way power windows worked. Well, now the window cable on both back windows has snaped. I would like to contact ford to make a complaint and to suggest a recall for the window regulators on the 2002 ford explorers. Thank you.

Filed Jan 1, 2010 · Visibility · GA

Rear window supports failed and were in a ford recall. Ford replaced them several years ago, but now the rear window will not stay up and is dangerous.

Filed Jun 4, 2009 · Transmission · TX

O/d off light flashing, find out solenoid pack needs to be replaced. Also needs all 4 ball joints replaced. Found out these are very common problems to 02 explorers. Not sure if we will repair because it looks like we'll end up doing it again or the transmission will go out. We've already replaced rear end, window motor and have faded window panels and a cracked back panel on lift gate. Why is the gov't not addressing these problems. This was not a cheap car - why is it acceptable to have this many problems with a vehicle?

Filed Mar 21, 2009 · Locks, Visibility · 350,000 miles · FL

My SUV was parked in the driveway. I pushed the rear window release button to open the rear window and it exploded. Glass fragments were found up to 12 feet in all directions. The noise it made was loud, like a shot gun had gone off. A professional auto mechanic told me that my rear window regulator must have malfunctioned. Clearly this is a design flaw that ford should rectify and fear for the safety of anyone owning/using this vehicle. I'm currently searching for replacement parts.

Filed Aug 8, 2008 · Body, Electrical · 35,000 miles · TX

Purchased a 2002 ford exp eddie bauer ed used with 35,000 miles. Transmission had to be repaired within 3 weeks due to 4wd malfunction covered by warranty. Passenger side window motor assembly has been replaced once, and window regulator has been replaced once, and is in need of a second replacement. Took to local dealership and was told window was not meant to be lowered halfway. The rear hatch has also cracked completely down from window to lower panel. Dealership will not acknowledge issues with this occurring, but upon further research have found this to be a common problem with this vehicle make and model. Overdrive light blinks continuously and dealership reports it to be a malfunctioning electrical switch repair cost at around $400. Have continued to drive vehicle, but will no longer drive vehicle after discovering that this is a precursor to transmission failure. May possibly trade-in this vehicle and lose monetary value for private sale. Will not be responsible for selling this vehicle to a private party and risk injury to next owner. Shame on ford for not taking care of their customers.