The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the top of the passenger’s side A-pillar trim had fractured, and the driver’s side A-pillar trim was frequently popping out of place while driving. The contact stated that the rear-view camera intermittently displayed a blank or distorted image while shifted into reverse(R). The contact stated that the message "Contact the Dealer" was displayed on the instrument panel. The manufacturer was notified of the failures, and the contact was informed that there were no recalls on the VIN related to the rear-view camera. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The vehicle was not repaired. The failure mileage was 112,000
2015 Ford Explorer body complaints
Page 5 of 15: complaints 101 to 130 of 412, newest first, as owners wrote them.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was detaching from both the driver’s and passenger’s side of the windshield. While in reverse, the back over prevention camera screen was black and fail to display the image of the rear of the vehicle. The message “Camera Not Available" was displayed on the screen. The failure had become more persistent. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 88,000.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving 65 MPH, the passenger’s side exterior A-pillar trim detached from the vehicle and flew off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.
See attached document for complaint. I am writing to formally report a serious and ongoing delay in the fulfillment of Safety Recall 24S02 (the federal safety agency Recall 24V031) for my 2015 Ford Explorer, which poses a hazard not only to my family but to others on the road. This recall involves the exterior trim on the A-pillars of the vehicle detaching while driving. In our case, this hazard has already occurred-one of the trims on our vehicle flew off while we were on the highway. Thankfully, no one was injured, but this incident highlights the urgency of the recall and the risk posed by the remaining trim, which could detach at any time. Despite receiving the recall notice in early 2024, and despite repeated attempts over the past year and a half to get the necessary parts, we have been informed by our dealership that Ford has not manufactured or supplied any parts for this recall. The dealership confirmed that they requested the parts back in February 2024, but as of today, no update or estimated timeline has been provided by Ford. This situation is unacceptable and has left us driving a vehicle with a known, active safety hazard. We feel that Ford has failed to meet its obligation to repair this defect within a reasonable timeframe, and we are deeply concerned for our safety and the safety of others on the road.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front A-pillar trims on the driver’s and passenger’s side detached. The contact stated that the A-pillar trims were temporarily repaired with duct tape. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 MPH, the A-pillar trim on the driver's side of the windshield detached. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The dealer suggested that the A-pillar trim be secured with duct tape by a technician, or the contact could also perform the temporary fix. The contact secured the trim piece with duct tape to prevent further detachment and eliminate the outside sound entering the cabin of the vehicle due to the failure. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000.
Hello. From what I understand, Ford has not come up with a solution for the exterior a--pillar applique trim clip attachments. I fully believe they have abandoned this issue as its not a brand new vehicle. Well, its new to me so it fully counts and should not be abandoned. I was on the highway in St. Louis, Missouri (I live right across the river in Illinois) and out of nowhere, something hit my car. I swerved and almost hit a driver to my left and after that, I almost got the guy in front of me. Now this caused a massive panic attack and soon after anxiety set in. I have horrible anxiety issues and I have the prescriptions to prove it. Its so bad, I can't fall asleep and so I take another prescrption for help getting to sleep. Anyway, I got off the closest ramp ands parked to see what happened. Sure enough, the passenger side exterior a-pillar is hanging there. That's the "something that hit the car and almost caused a multi car accident. I tried to call Ford about this but I'm left with ongoing ringing. Live chat agent had no idea what I was talking about. That set me off. I had taken a screenshot of the Kelly Blue Book website stating there was a recall, which, by the way, has been removed. Now that is extra suspicious. The KBB website stated notices were sent sometime earlier this year but I got nothing. The registration is in my name and is 100% accurate with my address and phone number are all up to date. I found no other way to contact Ford. I didn't want to file a complaint, but here we are. This is a SAFETY issue which caused me to fall into a panic and anxiety attack. I have a witness as my husband was in that passenger seat when it happened. Like I said, I, without a single doubt, believe that Ford Motors has abandoned this problem and that they don't care.This issue needs addressed now. I can't afford to go get it repaired myself as I am between jobs. If this isn't resolved, I will call my attorney for guidance.
The contact owns a 2015 Ford Explorer. The contact stated that the driver’s and passenger’s side A-pillar trims were loose. The dealer had been contacted for over a year for parts availability and was informed that parts were not yet available to repair the vehicle. The manufacturer was contacted and informed the contact that parts were available, and the contact was referred to a dealer to schedule an appointment for the vehicle to be repaired under the federal safety agency Campaign Number: 24V031000 (Structure). The contact called the dealer again and was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 119,000.
The contact owns a 2015 Ford Explorer. The contact stated that the trim on the passenger’s side A-pillar was cracked in the middle and was very loose. The contact stated that water entered the vehicle, raining and soaking the passenger’s side floor mat. The contact called several dealers and was informed that parts to repair the vehicle were not available. The contact attempted to stop the water by using silicon caulk on the trim; however the temporary fix still allowed water into the vehicle. The contact recently became aware that the driver's side trim was separating at the top of the trim, and water was entering on the driver's side. Additionally, the contact stated that the windshield gasket was crumbling along the top of the windshield. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle under the federal safety agency Campaign Number: 24V031000 (Structure). The manufacturer was not informed of the failure. The failure mileage was approximately 136,000.
I received a recall letter in February 2024 stating there was a recall on my vehicle and that the parts for fixing the recall were out of stock, and they should be available in the latter half of 2024. I never recieved another letter and the part of my vehicle that is recalled flew off my vehicle while driving on the highway it hit my rear passenger window and scared everyone in the vehicle the window didn't bust and I didn't realize that it was a piece of my vehicle that flew off until I got to where I was headed and seen the part missing, while we were driving I thought someone threw something out the window.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud flapping sound coming from the windshield. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The vehicle was taken to the local dealer, where it was determined that the A-pillar trim had failed and needed to be replaced. The dealer ordered the parts and informed the contact that parts needed to be reordered due to the parts being damaged upon arrival. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.
The pillar trim recall has been in effect for nearly 2 years. I took my husband’s Explorer (I am his legal guardian as he suffered [XXX] and he has been hospitalized for over a year) to Chillicothe MO Ford in October of 2024 for the safety recall on this trim issue, as my A pillar trim flew off from the highway and may have impacted another vehicle on [XXX] between St. Joseph and Kansas City at around that time. Chillicothe Ford inspected the vehicle and ordered parts. It is now almost over a year, and neither Chillicothe Ford or Ford Corporate Office can give me an estimate on when it the parts are available. I escalated this concern yet again to Ford Corporate, and they blamed it on the Chillicothe dealership for not requesting an emergency part order. I talked to Chillicothe Ford immediately thereafter, and they said that they did escalate the part request, and nothing has been done -not just for me but over 10 other Explorer owners who are waiting on the parts for this recall. I called Richmond MO Ford dealership this week, and was informed they had the same problem and that Ford is lying about the part availability. Almost a million consumers are affected by this recall, and accordingly there are exponentially as many unfortunate drivers who could be hit by flying parts, and Ford REFUSES TO ADDRESS THIS RECALL. My sister had the same part fall off her car into traffic a month ago with her Ford Explorer. THIS IS A LIFE SAFETY ISSUE AND NHSTA NEEDS TO HOLD FORD MOTOR COMPANY ACCOUNTABLE FOR WILLFULLY PUTTING THE PUBLIC IN HARM’S WAY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, one of the A-pillar trims partially detached and struck the windshield. The vehicle was taken to a dealer where it was determined that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side A-pillar trims detached and flew off the front windshield. The vehicle was taken to the dealer where the contact was informed that parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 138,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side A-pillar trim detached. In addition, the contact stated that the following week the driver's side A-pillar trim detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced the federal safety agency Campaign Number: 24V031000 (Structure); however, the VIN was not included in the recall. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 150,000.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side A-pillar trim had detached. The approximate failure mileage was 120,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and sent a representative to the residence to inspect the vehicle. The dealer discovered that the A-pillar trim was detaching from the vehicle. The contact was informed that the parts would be ordered, and the contact would be contacted for the recall repair. The contact had not received a call back from the dealer. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 119,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, there was an abnormal tapping sound coming from the passenger’s side of the front windshield. The contact observed that the top of the trim on the A-pillar had loosened. The contact used tape to secure the trim. The failure mileage was 182,000. VIN tool confirms parts not available.
Best Ford in NH stated the federal safety agency recall 24v031 was completed but it was not, possible fraud.
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger’s side exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a detached exterior A-pillar trim, however the contact was informed that the parts were not available to repair the vehicle. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving at approximately 65 MPH, the driver’s side A-pillar trim detached from the vehicle and flew behind the vehicle. The vehicle was taken to a dealer, where it was diagnosed and determined that the driver’s side A-pillar trim needed to be replaced; however, parts were on back order. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached, and the passenger's side windshield exterior A-pillar trim had separated from the vehicle. The vehicle was taken to the dealer, where it was inspected; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
The a pillar trim is defective and there is a currently recall. However the last updated said parts will be available in 2024. We are currently halfway through 2025 with no resolution. This is unacceptable and the manufacture needs to address this ASAP.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, after inspecting the vehicle, the contact became aware that the A-pillar trims were loose and was shaking abnormally. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that three local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact became aware that the VIN was included in the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated and flown off while driving the vehicle. The vehicle was taken to Safelite Auto Glass, where the driver's side and passenger's side windshield exterior A-pillar trims were replaced; however, the contact stated that the replacement trims were detaching. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
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