The contact's wife owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was unaware if a failure was experienced. The VIN was not available.
2015 Ford Explorer body complaints
Page 6 of 15: complaints 131 to 160 of 412, newest first, as owners wrote them.
The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior A-Pillar trims had detached and were flapping against the vehicle while driving at highway speeds. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000. The VIN was not available. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the driver’s side inside door panel was detaching around the window and separated from the door frame. The vehicle was taken to a dealer several times, and the contact was informed that the glue on the door panel was loosening. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 35,000.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim on the passenger's side of the windshield had detached. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached. No waring light was illuminated. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 57,000. VIN tool confirms parts not available.
Date of Occurrence: Monday, [XXX] While driving on [XXX] in Florida, the Exterior A-Pillar on the Drivers Side Window blew off of my vehicle. The entire thing! My Vehicle has been under a Recall for this very problem. Safety Recall Notice 24S02/the federal safety agency Recall 24V031. I even had a repair appointment set up at the Dealership that we bought the vehicle from in 2018. Paradise Ford in Cocoa, FL. Upon arrival, I was informed that they had no parts and would actually, be calling all of the other clients that were scheduled that day for the same repair. Since then, I have received an additional Letter from the Ford Company letting me know that Parts are still unavailable. Now, that this has occurred, I have reached out to a local Ford Dealership here in Wisconsin (our Primary Residence) and also been told that no parts are available. I am currently awaiting a call back from them as of yesterday 05/29/2025, to see if there are any other options other than them using an off market part to replace the Pillar at my cost (option told to me by their Service Scheduling Girl. Needless to say, we averted a possible very bad situation this past Monday. If this piece, which is rather larger, had hit another car, there could have been a very negative outcome. My complaint is that, I am now driving a vehicle that is missing an important part. I want it fixed. We have been waiting, patiently, for going on 2 years. Upon research, I've seen articles written that these parts have been on Backorder since this recall was initiated. And, that there are approximately 5% of these vehicles that will experience the disengagement of this part(s). Sounds like Ford is dropping the ball on this, big time. What are my options now? I need to get this repaired as well as have the Passenger side Pillar also replaced since one has already 'fallen off'. And, the entire Drivers side Window is now exposed to additional damage/failure without that piece in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving 65-70 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted, and the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
On the hood, the paint is coming off (and has been for several years). It looks like maybe where it was "clamped" (for lack of better words) while they were painting the hood and maybe the paint didn't adhere like it should. I have actually seen several 2015 Ford Explorers that have the exact same paint spots missing on their hoods. One time I almost tried to get into another Explorer because it was black and the paint was missing in the same spot and i thought it was my car. My next issue is the back up camera doesn't work more often than it does. It always says unavailable. I know there have been recalls on other Fords for the exact same reason, so not sure why 2015 Ford Explorers were excluded.
The contact owns a 2015 Ford Explorer. The contact stated that the exterior trim was had fractured. The contact used tape to secure the fractured trim piece. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the passenger’s side panel to eject from the vehicle and the driver's side panel to become unsecured. The failure mileage was 105,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact was contacted by the dealer and stated that parts for the recall repair were available. The vehicle was taken to the dealer and replaced the driver’s side A-pillar trim. The contact was informed that the plastic piece where the A-pillar trim was mounted was missing. However, the part to do the recall repair was not yet available. The repair was not completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar trim clips were missing. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 24V031000 ( Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim had detached around the windshield. There were no warning lights illuminated. The contact stated that the failure was related to the federal safety agency Campaign Number: 24V031000 (Structure); however, the VIN was not included. The contact called the local dealer, who confirmed that parts were not available to repair the vehicle. The manufacturer was contacted and notified of the failure. The failure mileage was approximately 130,000.
waiting for recall repair to be done, over 1yr and still nothing
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim slightly detached, and an abnormal sound was coming from the windshield. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while the vehicle was parked, the passenger's side A-pillar detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated that tape was used to secure the trims on the front windshield. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 70 MPH, the A-pillar trim detached and fell on the highway. There were no warning lights illuminated. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 MPH, there was an abnormal sound coming from the driver's side A-pillar trim. The contact stated that when she arrived at her destination, the A-pillar trim on the driver's side had blown off the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims were detaching from the windshield on both sides of the windshield. The A-pillar trims were fractured. The contact secured the trim and windshield with duct tape. The dealer was contacted. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 250,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 MPH, the front passenger’s side A-pillar trim detached. The contact pulled over to the shoulder of the road and became aware that the front driver’s side A-pillar trim was loose. Upon further investigation, the contact related the failure to the federal safety agency Campaign Number: 24V031000 (Structure); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.
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