I am filing a safety defect complaint regarding my 2017 ford explorer. The B pillar has broke in half a couple of years ago and nearly struck a vehicle behind me and if the remaining trim piece detaches, it could become a serious risk of collision, injury or property damage. it states the federal safety agency works to prevent unsafe traveling which is why I'm writing this. I have contacted Ford customer service and dealerships multiple times with no luck of anything. I have had to continuously tape the area to door which is not ordeal nor a forever fix. The b pillar is held on by wires that are slowly breaking. The wires lead to a hole that is inside my door. the opening exposes from the outside, meaning if it rains or snows, it is getting inside the hole, into my car door. If the recall piece ever came in, my door has already experienced neglect and issues. I'm concerned this will lead to corrosion, electrical complications and additional mechanical failures. Also, if it is not taped up correctly, air blows directly into the car door, into the cabin while driving onto my feet causing extreme cold exposure and physical harm and making it hard to operate the vehicle. It's very painful and also not ideal, especially when I also have a full time job and 3 kids to worry about. I currently owe 12k still on the vehicle and want to replace it with a safer vehicle. I should not have to be miserable every single day and put me and my kids in danger and also let my vehicle deteriorate while i wait for this recall piece on top of having to pay the remaining balance of this vehicle. I respectfully request that the federal safety agency review this complaint and investigate before anymore physical, emotional, financially harm is done.
2017 Ford Explorer acceleration problems
21 complaints (1% of all complaints for this car). Typical mileage when it fails: 30,000. 2 crashes reported.
- owner complaints
- 21
- of this car's complaints
- 1%
- typical mileage
- 30,000
- crashes
- 2
- recalls
- 0
Which part fails
- Throttle1
- Accelerator pedal1
At what mileage
Complaints by mileage at the time of the problem.
Ford Explorer acceleration problems in other years
Related recalls
No recalls on record for this model year.
What 2017 Ford Explorer owners say
Most recent owner complaints, unedited.
Constant fail of O2 sensor and ABS causing check engine and ABS lights to come on. After diagnosis, did research and it is a common problem on Ford Explorers
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was severely damaged and should have been replaced over 50,000 miles ago. The engine was subsequently replaced, but only a year later, it failed again. After replacing the first engine, the vehicle’s performance deteriorated significantly. The vehicle required another visit to the shop for several months, resulting in another engine replacement. Over the course of several months, the vehicle lost all power and exhibited difficulty shifting into reverse. Consequently, it failed to reverse and was involved in an accident.
The car has a hard time with acceleration and I hear clunking noises
Transmission is not shifting correcting. Will be traveling down the road and loses power, loses it's acceleration. When trying to proceed after making a stop at a light, car will not go. Bucks hard when putting in reverse. I heard there was a recall on the torque converter's awhile back, but I never received any notification about it. Now that I know, the ford dealerships are telling me there are no recalls for this.
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was experiencing rough idling while in drive(D) and reverse(R). Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding. The contact stated that upon depressing the accelerator pedal closer to the floorboard, the vehicle responded as needed. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 20N07. The dealer was contacted and informed the contact that the vehicle was not covered under the Campaign. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 98,000.
- Transmission/torque convertor has and is failing. Results in lack of acceleration during launch, sluggish vehicle operation and shudder - Known issue with this make/model/year of vehicle. Failure of the above began at 40,000 some miles and is presently not driveable at only 67,000 miles without an $8-$10,000 repair for a new transmission. - Confirmed with dealer the above issue and is in writing and submitted Case #CAS-47518676-K5Y6Y7 with Ford directly. Located letter sent to dealerships regarding this very issue dated 10/2020. - Vehicle has not been in any accidents, but am receiving a "warning" light indicating failure.
Car dies repeatedly while on the road driving and also while parked. Car has errors on dashboard when attempting to turn on, which I have a video of. First mechanic was able to replicate issue once and got some scan tool codes but he said after that, they all cleared out and he wasn't able to replicate. Car was given back to us, drove to store died and it wouldn't start in parking lot. Mechanic sent tow truck, car started when tow truck arrived. Took car to Ford, tech unable to replicate, car returned to us. Car died once again, which is when I took the error video and took the car back to Ford and showed service rep the video. Ford still unable to figure out the issue. We told Ford to keep the car because it isn't safe to drive until we find and fix the issue. Car has been in mechanic and Ford for about 4 months total.
The transmission would slip and/or lag. This started around 65k miles. It was reported to the dealer, they couldn’t reproduce it. Then at 101k miles the engine started vibrating when in gear and idling. Motor mounts were replaced, but the problem persisted. Eventually got the entire transmission replaced.
Husband returning home, pulled into carport and as he removed foot from accelerator to brake, accelerator pedal kept accelerating. This caused explorer to hit carport awning, classic 65 mustang, 2007 Harley and shed. Airbags did not work. Accelerator is still pressed to floorboard.
Questions about the 2017 Ford Explorer acceleration
Does the 2017 Ford Explorer have acceleration problems?
Owners have filed 21 complaints about the acceleration of the 2017 Ford Explorer, 1% of all its complaints.
At what mileage do 2017 Ford Explorer acceleration problems start?
The typical (median) mileage in owner complaints is 30,000 miles.
Was there a recall on the 2017 Ford Explorer acceleration?
There is no recall for this problem on this model year.
What year does the Ford Explorer have the most acceleration problems?
The Ford Explorer model years with the most acceleration complaints are 1998 (280 complaints), 1997 (202 complaints) and 2002 (152 complaints).
Other 2017 Ford Explorer problems
Body 661Engine 305Transmission 125Electrical 94Visibility 77Steering 76Wheels 60Suspension 58Fuel system 49Airbags 34Seat belts 23Brakes 22Tires 22Driver assistance 21Seats 16Lights 12Locks 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2017 Ford Explorer?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history