2018 Ford Explorer: windshield cracks

Filed Dec 1, 2024 · TX

I first contacted the dealership on July 29, 2024 to set up an appointment and again on Oct. 8, 2024. I took my vehicle to the dealership on 11/22/24 to have the recalls on my vehicle corrected. On pickup I was informed that the pillars had not been fixed became there were no parts available. The following day while driving on the highway something hit the side of my vehicle. When I arrived at my destination I noticed on the passenger side windshield pillar was missing and the passenger doors were scratched. I’m concerned because the drivers side pillar may fall of and hurt someone. In addition I’m concerned about the windshield falling due to the cracking of the sealant. I need to use my vehicle to go to work.

Filed Jul 19, 2024 · Body · 60,698 miles · NJ

The contact owns a 2018 Ford Explorer. The contact stated that the front A-pillar trim located at the bottom of the windshield had started to crack and was making an abnormal buzzing sound while driving. The vehicle was taken to a dealer where the contact was informed that the part was not included in the federal safety agency Campaign Number: 24V031000 (Structure). The dealer referred the contact to the manufacturer who offered no assistance. The vehicle was not repaired. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was 60,698.

Filed May 13, 2024 · Body, Visibility · 70,000 miles · CA

The contact owns a 2018 Ford Explorer. The contact stated that the driver’s side windshield was cracked. The contact also stated while driving at an undisclosed speed, she became aware of a crack on the passenger’s side windshield. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The windshield failure mileage was approximately 70,000.

Filed Jan 2, 2024 · Body · 99,800 miles · NH

The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 55 MPH, the passenger’s side trim detached from the vehicle. The trim struck the front windshield of another vehicle, causing the other driver to lose control of the vehicle and the vehicle spun out. The contact was unsure if the front windshield was cracked due to the impact. There were no reported injuries. The contact called the local dealer and was referred to a Collision Center for assistance. The vehicle was not diagnosed or repaired. The Collision Center was contacted and provided an estimate for the repair. The manufacturer was contacted, opened a case, and referred the contact to the federal safety agency Hotline. The failure mileage was approximately 99,800. The VIN was not available.

Filed Mar 25, 2021 · 44,000 miles · IN

Today I noticed that the trim on my windshield was cracked, broken and falling off. My car has about 40k miles on it and would not have expected this to fall apart already. This past year I may have driven my car 5000 miles. It has not been in any storms or eight wind situations. I have been hearing a strange noise in the front but did not connect this to a trim molding issue. It is dangerous because it could fly off and hit a pedestrian,motorcycle rider or bicycle rider or even another vehicle.