When exiting the interstate and coming to a complete stop at the bottom of the exit ramp we went to make a right turn onto a two lane mountain road when we felt a hesitation and within seconds the engine began to sputter, we lost power and the check engine light came on. This was a two lane 55MPH road with no shoulder pull off. Thankfully there was no oncoming traffic in the other lane and there was also an abandoned fruit stand parking lot which were were able to drift across the road and stop in. We experienced a COMPLETE loss of power. Had there been oncoming traffic or no open parking lot just across the road we might have experiened a crash. It is important to note that we were on a vacation in the mountains and thankfully our RV was parked at the Campground we were not towing it at this time. We had to find a tow service to have the vehicle towed to the nearest Ford Dealership in the area. The Dealership notified us that there were metal shavings/flakes in the lower fuel filter housing. They told us that this was a Complete Fuel System Failure and that we would need a complete fuel system replacement of all parts. We had been notified of the recall (Safety Recall Notice 24S78/the federal safety agency Recall 24V957) in January 2025 and we had taken it to the local Ford Dealership who advised there was no fix for the problem at this time. The Dealership that our truck was towed to after this incident advised us that we would have to pay for all the repair costs (excess of $10,000) as this was still an open recall. We feel that this is a MAJOR safety issue - we were due to leave for home the following morning where we would have been towing a 7500lbs travel trailer on the interstate roads. Had we experienced this failure then it could have been truley tragic for not only us but other motorists. After this incident we called Ford Motor Company and advised them and they told us it was still considered an open recall with no fix available.
2020 Ford F-350 SD: hesitation when accelerating
6 of the 189 complaints about the 2020 Ford F-350 SD describe hesitation when accelerating.
- owner complaints
- 6
- of this car's complaints
- 3%
- recalls
- 3
Hesitation when accelerating by model year
- 20231
- 20223
- 20211
- 20206
- 20173
- 20151
- 20091
- 20061
- 20053
- 20045
- 20033
- 20022
- 20011
- 20001
What owners say
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the repair was not yet available. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact had not taken the vehicle to an independent mechanic or dealer. The vehicle was not diagnosed or repaired. The contact related to the failure to the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 82,951. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-350. The contact stated while driving at an undisclosed speed, the vehicle hesitated and jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed. The contact was informed that an unknown part inside the transmission was defective, and that the transmission needed to be replaced. The vehicle remained in the dealer's possession and had yet to be repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the federal safety agency Hotline to file a safety complaint. The failure mileage was approximately 120,000.
The transmission 10R140 skip, jumps and hesitation when driving in any gear. The transmission jumps forward when backing up with out of control Function and driver un able to control vehicle. There was a safety recall on this transmission on the 10R140 with the 6.7 diesel truck. My truck is a 6.2 liter gas engine with the same Transmission 10R140 built in the same plant and same time frame as the safety recall 22S22 as stated in this letter attached. My transmission has failed and is a safety problem as addressed in this letter
The contact owns a 2020 Ford F-350. The contact stated that on several occasions while driving at various speeds, the vehicle hesitated while shifting gear. Additionally, on several occasions while driving at various speeds, the vehicle experienced a loss of motive power. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 39,000.
The contact owns a 2020 Ford F-350. The contact stated that while driving at various speeds, the vehicle would hesitate and enter into Limp Mode upon depression of the accelerator pedal. The contact stated the wrench warning light had appeared on the instrument panel. The contact called the dealer and was informed that his vehicle was not under recall. The manufacturer was notified of the failure and was given a case number. The vehicle was not diagnosed or repaired. The failure mileage was approximately 130,000.
Service bulletins that may apply
- For 20202026 vehicles equipped with the 10R140 transmission, a new Transmission Clutch Circuit Leak...
- This bulletin supersedes 24-2249
- This bulletin supersedes 25-2549
- This article supersedes TSB 24-2249 to update the claim quantity of the torque converter nuts, part number...
- For 20172026 vehicles equipped with a 10R transmission, a revision to the Road Testing Vehicle procedure...
- This article supersedes TSB 23-2160 to update the parts list
- This article supersedes TSB 25-2200 to update the parts list to add the new camshaft and tappet service...
- This article supersedes TSB 23-2076 to update the powertrain control module (PCM) software level...
Related recalls
Power train: automatic transmission
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020 Super Duty F-250, F-350, F-450, and F-550 vehicles equipped with 6.7L diesel engines. A washer within the vehicle's transmission can disintegrate, causing metallic debris to become lodged in the 'Park' mechanism.
- Risk
- Debris lodged within the 'Park' mechanism may prevent the vehicle from achieving or holding 'Park,' increasing the risk of a vehicle rollaway and a crash.
- Remedy
- Dealers will replace a gearset within the transmission, free of charge. Owner notification letters were mailed on April 19, 2023. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 22S22.
Recall number 22V256000 · Recall details
Power train: axle assembly
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020-2021 F-350 Super Duty pickup trucks equipped with 6.7L diesel engines and Dana model 275 rear axles. The rear axle housing may not support the load of the pickup truck and deform, which could result in driveshaft separation.
- Risk
- Driveshaft separation may result in a loss of drive power, or unintended vehicle movement if the vehicle is in park without the parking brake applied, increasing the risk of a crash.
- Remedy
- Dealers will inspect the axle housing for deformities, and repair or replace the housing, as necessary, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall 21S31.
Recall number 21V536000 · Recall details
Power train: automatic transmission: torque converter
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020 Super-Duty F-250, F-350, and F-550 diesel pickups. The transmission torque converter damper plate was not tempered, resulting in a brittle damper plate that may fracture and cause the engine to stall or require increased brake pedal effort in order to stop the vehicle.
- Risk
- An engine stall or requiring additional braking effort to stop the vehicle can increase the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the transmission assembly, free of charge. This recall began July 6, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S33.
Recall number 20V365000 · Recall details
Questions about the 2020 Ford F-350 SD hesitation
Is hesitation when accelerating a common problem on the 2020 Ford F-350 SD?
6 of 189 owner complaints about the 2020 Ford F-350 SD (3%) mention hesitation when accelerating. The model year with the most reports is 2020.
Is there a recall or service bulletin for this on the 2020 Ford F-350 SD?
There are 3 recalls and 55 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Ford F-350 SD
Fuel pump 19Check engine light 15Loss of power 14Won't shift 10Harsh shifting 9Jerking 9Stalling 9Door locks 8Power steering loss 8Backup camera 6Engine failure 6Slipping 6Transmission failure 5
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