2020 Ford F-350 SD: backup camera failure

Filed Aug 16, 2026 · Electrical · AZ

The backup camera on the tailgate fails about 50% of the time when shifting into reverse. The screen is black. When it fails, I can sometimes get it to work by opening, then slamming the tailgate. I suspect that there is an intermittent open circuit in the camera system. This presents a dangerous situation when trying to back this very large dual rear wheel vehicle. This is not related to the current recall for another issue with the camera when backing into a darkened area.

Filed Jul 21, 2025 · OH

The rear back up camera of my 2020 Ford F350 Superduty has not been working for several months, then in May of 2025, I found the recall notice about this issue and Ford has said that my vehicle isn't part of the rear back up camera recall, even though it has the same exact problem of the other vehicles involved in the recall. My vehicle was built in October of 2020 which falls into the same time frame of the other vehicle models and build dates. Will Ford be held accountable if I happen to back up and hit someone or damage something? My vehicle along with probably many other vehicles need to be added to this recall.

Filed Dec 17, 2024 · Driver assistance · 146,913 miles · CA

The contact owns a 2020 Ford F-350. The contact stated while starting the vehicle, the rearview camera became inoperable. The contact stated that the rearview camera image did not display properly and was very blurry. The vehicle was taken to an independent mechanic where it was diagnosed that the printed circuit board for the backup camera failed and needed to be replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 146,913.

Filed Oct 3, 2024 · Driver assistance · 68,000 miles · WI

The contact owns a 2020 Ford F-350. The contact stated that while reversing, the rearview camera image was significantly foggy. Additionally, the contact stated that the third brake light camera image was significantly foggy. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that both cameras needed to be replaced. The dealer related the failure to Ford Campaign Number: 22S52; however, the vehicle was not covered due to the manufactured date. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 68,000.

Filed Mar 23, 2022 · Transmission · TN

Brand new 2020 F350 started having issues around 62,000 miles....we have reported these issues to Ford in Harriman and Ford in Lenoir (They do not have a transmission specialist available in Lenoir and Ford in Harriman states they don't honor my extended warranty that we purchased through Ford). In January we started having issues when we were traveling on the interstate heading towards Chattanooga. Which is only about 45 minutes to an hour away. The wrench light came on and the truck started to shift hard and at a high RPM , getting stuck in 7th gear not wanting to shift between 3rd and 4th gear. The truck started to go into limp mode and we managed to get it home and bring it to Ford in Harriman (Jerry Duncan Ford). They stated the TCM needed to be reset, and proceeded with that costing $165. Three weeks later, my truck lost all gears including park and makes a really loud grinding/screeching noise when you try to shift to anything but neutral. The truck was presenting the same issues as the first time, we got it towed to Jerry Duncan and informed them of a recall on the 2020 F350 made between the dates of February 2019- August 2020 and April 2019 - July 2020 manufactured at the Kentucky plant during these dates. My truck (same year make and model as recall ) was manufactured from the Kentucky Plant in November of 2019, showing the same issues and symptoms of the recall. Putting my truck dead smack in the recall time frame, again showing the same issues and symptoms stated in the recall. Preliminary DX from Jerry Duncan was that the Transfer case Mechanism has failed, ignoring the recalls on the truck (there is also 1 regarding back up camera and 1 regarding tow capacity that has never been addressed properly) $80k truck has been sitting in the shop for two weeks and won't be looked at for another week and half, and only has 72,000 miles on it, purchased a year ago. There is not urgency in this matter and I feel we are being booted to the back of the line.

Filed Nov 12, 2020 · Driver assistance, Transmission · 59,000 miles · IL

The same problem as the recall is 20s33. Torgue converter damper fracture. The truck was sold with technical problems of the backup camera, that totally doesn’t work till now. The biggest problems starts on 07 th of october 2020, when I noticed a huge noise in the car according to the transmission system. On the 08 th of october 2020, I have been to dealership located at 8445 45 th st lyons, il, 60534, and I left the car at their service center to diagnose the technical problem and for sure to solve it. During one week they can’t diagnose the problem. After that, they called me, and said that the problem was diagnosed but unfortunately they didn’t have the necessary spare parts, because the ford motor company doesn’t produce more this kind of spare parts. But how it’s possible to sell the cars without necessaries spare parts, what have to do the consumer if the car is a new one and it brakes? They didn’t repair the truck in 30 days; I called the ford customer service, but the ms at the phone told me that they can’t solve such kind of problems, and I have to find another dealership who can repairs the truck. According to the law they have to repair the car in 30 days, and they didn’t, the car it’s worse then it was before. And now I don’t know what to do, why the car new warranty doesn’t work, the additional premium care warranty doesn’t work. And I have to say that the truck is a new one, with 58 000 miles. I paid a lot of money for this car, and now I’m in the situation that I have to pay the credit rate and I have no possibility to do it, because the truck is broken and I can’t work. Now I drove the truck to another service (not ford) where I was told the cost of the repair would cost $7.000. They said that I cannot drive the truck now because it is dangerous.