The steering went out one week ago. Checked all the recalls it matches the description of problem and meets all the timelines but was somehow like the rest not included in the recall. Dealer is presenting me with charges in excess of $2000 to repair. I have tried to resolve the issue with ford to no avail. No one can do anything. The vehicle is unsafe to drive and I have to pick the vehicle up tomorrow. The steering is nearly completely gone.
2013 Ford Flex steering complaints
Page 4 of 6: complaints 71 to 100 of 150, newest first, as owners wrote them.
While I was pulling out of my work parking lot, the power steering failure light came on and the steering became extremely hard to control. Unlike older vehicles without power steering, it was very stiff and hard to control no matter what speed I was going. When I looked up the issue there is an open recall for the exact same problem and even in the year car that I have. When I called in to get it covered under the recall they say that my VIN is not covered in the recall. They clearly know this is a safety issue and it's happening to my type of car. Had my wife been driving with our kids and didn't have the strength to control the car home who knows what might have happened. This is a huge problem and according to several forums I have read, I am not alone. This needs to be addressed to the full extent of the problem before someone is killed.
Tl* the contact owns a 2013 ford flex. The contact stated that after the vehicle was started, the power steering assist warning light illuminated and the vehicle became difficult to steer in either direction. The vehicle was restarted and the vehicle operated as designed. The vehicle was taken to healy ford located at 2528 ny 17m, goshen, ny 10924, to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 200,000. *dt
I was backing out of my driveway and the power steering assist fault came up and I couldn't steer my car. It won't go away and I'm not able to drive my car safely with my family.
Tl* the contact owns a 2013 ford flex. The contact stated that while his brother was driving at a very low speed and attempting to make right or left turns, the vehicle loss motive power. The contact stated that the failure was not evident while driving straight. The vehicle was taken to muscatell-burns ford (901 us-10, hawley, mn 56549) to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact referenced the failure to the federal safety agency campaign number: 15v340000 (steering) however, the VIN was not included. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was approximately 100,000. *bf the consumer traded in the vehicle due to the defect.
Power steering went out while driving at 70 MPH on I-95 exit. Vehicle veered off into ditch. Luckily a nice person saw me go over the road and pulled the car out. Car was taken to ford who then charged me close to 3,000 to replace a computer module. Has happened another time since then..
Electric power assist steering (epas) completely out and wheel can barely be turned. No power steering. My flex was sitting on the top floor of a 7 story parking garage. I started it up to move down to get a closer parking space next to the floor I was accessing. I cannot afford the quoted steering column $3000 replacement I was given. Some recall is out but does not include all ford models with this application, including mine. You call ford for help or assistance and they read off their given answer... Your vehicle does not fall under the recall.
This has been happening since january and 3x on 3/3/2020. While driving down a circular garage from work the vehucle shut off and power steering stopped almost heading me into the concrete barrier. It has been twice on side road when it shut off and steering was disabled and all 3x no warnings. Now for the 5th time as I put car in rwcerse the power steering shuts off with no warning and I become disabled. Have to wait and restart car. Its very dangerous and see complaints all over fords blog and flex forums..very scary to allow my daughters to drive..please have a recall or assist financially. Their telling over $2,800..thats crazy..
2013 ford flex. Consumer writes in regards to illuminated power steering light. *ld the consumer state while driving the power steering went out with a very short notice. While attempting to stop the vehicle slowly ran over a curb. There was no damage. The manufacturer was notified and stated the vehicle was previously repaired for the failure. The manufacturer denied any additional assistance. The dealer denied assistance due to the code only showing that the vehicle failed due to impact, and not that the pscm failure was the cause of the impact.
While driving my 2013 ford flex the power steering disappeared and I almost lost control of the vehicle. I pulled over and turned it off, when I started it back up the power steering returned to normal. I stopped at my destination but when I returned to leave I found that the power steering was not responding. I drove it home with great difficulty. This repeated several times over the next two weeks, functioning at the start of the day but failing after the vehicle was turned off. The power steering finally gave out altogether. I checked and found that there was a recall that was announced on june 02 of 2015 for this exact issue covering ford flexes from 2010 to 2013. I scheduled an appointment with my ford dealership to get the issue resolved. I was told that my vehicle was manufactured a few months after the recall date, which covered vehicles manufactured up until feb 28th of 2012. I can't understand one, how does a recall cover the years 2010 to 2013 but has an end date for eligibility of 2012?, the recall was announced on june 02 of 2015 and my vehicle suffered the exact same issue of those that the recall extend to. As well as what was done to remedy the part failure after the june 02, 2012 date that my vehicle (suffering the same malfunction/failure and manufactured just outside of the end date of the recall) was not included in the recall? I have found that the issue is within the sealed steering assist assembly itself witch suffers heat damage due to the placement of other components. Heat shielding within the unit has been reported to break down, resulting in the interior components to fail due to excessive heat exposure. *js
Tl* the contact owns a 2013 ford flex. The contact stated that at start up, the power steering assist function became inoperable and extra effort was needed to steer the vehicle. The contact stated that there was no warning lights illuminated. The vehicle was not taken to be diagnosed nor repaired. A dealer was not contacted. The vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 96,000.
Tl* the contact owns a 2013 ford flex. While driving 10 MPH and making a left turn, the steering wheel seized without warning. The driver powered off the engine while in traffic. Once restarted, the vehicle resumed normal operation. The vehicle was later taken to banner ford (1943 n causeway blvd, mandeville, la 70471, (985) 234-5678) where it was diagnosed that the electric assist steering gear needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
While driving I lost all power steering and almost lost control, thankfully it didn't happen while my wife was driving with the kids. I was able to pull off the road and shut the vehicle off. I restarted and the power steering was restored. This occured several times over the next few days until the power steering just stopped working all together. I checked for recalls and found that there was a recall that included my make, model and year for the loss of power steering assist (recall #15s18) I made an appointment with the sarasota ford dealership and was told upon check in that my vehicle was not covered under this recall. The recall states that it covers model year 2013 ford flex with any engine. With a known, extreemly dangerous issue, I cant understand how my vehicle (expieriencing the exact issue described) is not covered.
"power steering assist fault".took a left turn on a main road in traffic and I hear "dingdingdingding" and the steering wheel pulled out of my hand and was fighting me to go straight, very heavily. Almost went into oncoming cars as I tried to pull it back into the turn. Almost hit a bus stop with people waiting, but I hit the curb. Pinched a chunk out of the tire and scraped up the wheel. I looked it up and is same or similar to ford safety recall 15s18. My vehicle was made less than two months after the recall date limit, so ford claims it is not covered. I am just glad my wife was not driving it, especially with our kids in it. She could not have handled it and could have been very bad. There is no check engine light, no codes, nothing.just the warning displayed. Then you press "ok" and it goes away with no more information.
Power steering failed while I was driving on the highway at 70mph. Thankfully I was able to successfully bring my vehicle to a stop which was after driving a mile with little-to-no steering. Our mechanic informed us that this is definitely a part of the power steering recall on the 2013 ford flex, however when I pull my VIN it appears there are no recalls. This is a huge safety concern as I drive 4 children in this vehicle daily. This is not something that I as a consumer caused - I perform my regularly scheduled maintenance and this is not something that I should have to foot the bill for.
Electronic power steering failure while highway driving between 50-55mph. Instrument cluster warning message at exact moment of failure.
Power steering assist fault error received when I shifted the vehicle from park to drive and slowly attempted to drive out of my parking space. I searched recalls for 2013 ford flex and did find a recall number, 15s18, that per ford customer service and the dealership does not apply to my vehicle but describe exactly what my issue is. The representative from ford customer service stated I should have the vehicle inspected and if this is the issue to hold on to my service receipts in case there is a recall issued in the future. I know this is a valid issue they are just unwilling to cover it because my VIN is not part of the recall.
Tl* the contact owns a 2013 ford flex. When the vehicle was started, the power steering assist failed. The vehicle was taken to an independent mechanic who was able to retrieve the following diagnostic trouble codes: u3000-49 (control module internal electronic failure), u3000-72 (power steering control module failure), u0401 (invalid data received from ECM/PCM), u0401-72 (lost communication with bcm), and b1215 (body control module failure). The vehicle was not repaired. The vehicle was taken to butch oustalet ford (located at 9274 us 49, gulfport, ms 39503, (228) 863-5525) for consultation and the contact asked what parts were necessary to have the vehicle repaired. The contact was referred to the parts department. The contact was informed that the steering gear assembly needed to be replaced (pn: eg12*3504*h). The vehicle was not repaired. The vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 97,000.
The epass electronic drive by wire steering system failed after 60k miles. This was the same epass system in the other 2013 ford flex that were part of the recall for the epass failure. When the epass system failed the vehicle lost power steering and couldn't be driven. I spent $2,500 on the new parts and my car was in the shop for a week.
While backing out of my driveway the steering started fighting against my input. It became impossible to even park correctly back in the driveway. Ended up leaving it in the grass. Turned vehicle off, restarted engine and steering resumed to normal. Now I don't trust the vehicle at driving speeds.
While driving the cars power steering just failed.
2013 ford flex with ~130,000 miles. Slow right hand turn into parking lot, complete loss of power steering in combination with "power steering failure" and "check advancetrac" warning lights. Research indicates a recall (the federal safety agency id: 15v340000,ford 15s18, the federal safety agency) for my vehicle built between 9/7/2010 and 2/28/2012. As my build date was 12/12 it does not fall under the recall. I have confirmed this with my personal mechanic, a local ford dealership (varsity ford, ann arbor mi) as well as with ford customer service. Symptoms of my failure are identical to those described in the recall. Mechanic followed technician instructions for the recall, by flashing/updating pscm module software. Steering appeared to be working normal. Subsequent warning light ~3days later of "service power steering" appeared, but steering was still functioning. My concern is that the software upgrade is "bandaid", if complete loss of steering occurs in the future, the situation might be different resulting an accident and/or injury. It appears the steering problem continued on cars built after feb 2012, I have informed ford customer service and complaint has been "escalated" to ford regional customer service manager. I feel that the build date for covered repairs should be extended.
Driving our ford flex when the power steering intermittently gave out. It became hard to steer. Luckily it was at low speed pulling into a parking lot. As a result I hit a low planter and suffered body damage. Now the steering just groans when I turn the wheel. Dealer states nothing is wrong and the noise is normal. In doing my research I have noted that ford addressed this problem in these vehicles by a recall. My vehicle was just out of range and now my local ford dealer is telling me that they can not do anything for me. I cannot believe that ford can arbitrarily pick a date and cut off when there are obviously still problems with this steering system and believe all 2013 flex's used the same parts.
Tl* the contact owns a 2013 ford flex. The contact stated that the electric power steering and advancetrac warning indicators illuminated. Also, there was a loss of power steering and the steering wheel was extremely difficult to turn in either direction. Tomball ford (22702 tomball pkwy, tomball, tx 77375, 281‑351‑3060) replaced the gear assembly, core, core return, a bolt and performed a wheel alignment. The vehicle was repaired. The manufacturer was notified of the failures. The failure mileage was not available. The consumer stated the vehicle was not included in the recall.
I had problems with both the power steering and the fuel deliver on my flex. In both cases I found recall notices that are exactly the same as noted in the recalls. In the case of the power steering the dealer replaced the module for free because it was still under warranty but said my vehicle was not part of the recall. Now I'm having problems with the fuel delivery exactly as described in the recall but the dealer still says my particular vehicle is not part of the recall. I believe there are more vehicles than originally determined that are having problems. The dealer in this case is village ford, 23535 michigan, dearborn, mi. 48124. The car had been sitting while I was working (9 hours) and would crank but not start.
My wife was driving our ford flex when the power steering gave out. Not only did it give out it became violently hard to steer. Luckily it was at low speed pulling out of our driveway. She did have the neighbors vehicles behind her, but was able to brake safely and avoid a collision. In doing my research I have noted that ford addressed this problem in these vehicles by a recall. My vehicle was just out of range and now my local ford dealer is telling me that they can not do anything for me. I cannot believe that ford can arbitrarily pick a date and cut off when there are obviously still problems with this steering system. My mechanic has advised me that the problem is the power steering module. The same module covered under ford recall 15v340000.
Tl* the contact owns a 2013 ford flex. While driving various speeds, a grinding noise was present coming from the front end of the vehicle. Later, while driving, the 'power steering fault' message displayed before the steering wheel seized. The vehicle was towed to the contact's home. The vehicle was taken to autonation ford burleson (850 n burleson blvd, burleson, tx 76028), but the cause of the failure was not determined. The manufacturer was not notified. The failure mileage was 162,000.
This is the symptom here: summary ford motor company (ford) is recalling certain model year 2011-2012 ford fusion vehicles without a 3.5l engine and lincoln mkz hybrid electric vehicles, 2011 mercury milan vehicles, 2011-2012 ford taurus, ford flex, lincoln mks, and lincoln mkt vehicles equipped with a 3.5l gtdi engine and 2013 ford taurus, ford flex, lincoln mks, and lincoln mkt vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault. Consequence if the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash. What owners should do ford will notify owners, and dealers will check the power steering control module (pscm) for diagnostic trouble codes (dtc). If dealers find any loss of steering assist dtcs, the steering gear will be replaced, free of charge. If, no codes are found during the pscm inspection, the pscm software will be updated, free of charge. The recall began on july 21, 2015. Owners may contact ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15s18.
‏greeting, ‏I would like to file a complaint about the ford flex 2013 car. Ford has already recall some ford 2013 cars with recall#15s18 but and excludes some of them from covering the recall, even though there are faults in those models. ‏the problem may cause collisions, because the steering wheel is not working properly. Where the same issue and error message, as well as the repair method, and the car has not been abused, and the complete maintenance has been done with authorized dealership. Everyone complains of the same problem and the company still evades responsibility. ‏the vehicle inspection report has been made by the agent, and the solution is matched with the mention in the recall. ‏desired settlement: ‏I think the recall #15s18 should be reviewed and verified to include all subsequent cars for that model. Please note: I contacted bbb and file complaint and they instructed me to communicate with the federal safety agency to report this problem.
Tl* the contact owns a 2013 ford flex. While driving 20 MPH, the steering wheel was stiff and difficult to turn left and right. The contact called germain ford of beavercreek (located at 2356 heller dr, beavercreek, oh 45434, (937) 429-1300) to notify them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 120,000.
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