I was driving with my family when the car lost all ability to steer .we went off the road into a grass median strip . Had the car towed to 5 star ford and was told they have had a lot of sensor problems . When I asked if there was a recal on it I was told no I did not have the $6,200.00 for them to replace the rack two sensors and red lash the computer so the car is in my drive way waiting for the funds to be repaired .there is a serious problem with this power steering system when it went out I lost total ability to steer
2013 Ford Flex steering complaints
Page 5 of 6: complaints 101 to 130 of 150, newest first, as owners wrote them.
Started up the car and I got power steering warning and advanctrac service warnings. Unable to steer at all.
Tl* the contact owns a 2013 ford flex. While driving out of the driveway, the steering wheel seized without warning. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The contact called stevens ford of milford (located at 717 bridgeport ave, milford, ct 06460, (203) 876-6464) and scheduled a diagnostic appointment. The vehicle was not taken to a dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 108,000.
The steering wheel on the vehicle is almost impossible to use. When steering it takes great force to turn the wheel one way or the other. Feels like driving a car that has run out of power steering fluid, as though the steering has gone out. This has been happening for the past 12 months off and on and within the past month has become increasingly worse.
Tl* the contact owns a 2013 ford flex. When making a turn, the steering made abnormal noises. There were no warning indicators illuminated. Fox grand traverse (3464 us-31, traverse city, mi 49684, (231) 922-2000) informed the contact that the rack and pinion needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 80,000.
Tl* the contact owns a 2013 ford flex. While driving approximately 60 MPH, the power steering suddenly malfunctioned and caused the steering wheel to become very difficult to turn in either direction. During the incident, the message 'power steering fault' was displayed. The failure was not diagnosed or repaired. The local dealer (caguas expressway motors, carr #1km 30.1, caguas, pr) and the manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The contact indicated that the vehicle experienced the same symptom listed in the recall. The failure mileage was 78,000.
Tl* the contact owns a 2013 ford flex. While attempting to pull out of the driveway at approximately 3 MPH, the power steering ability became difficult and "service power steering assist" illuminated on the instrument panel. The vehicle was taken to smart ford (1103 martin luther king blvd, malvern, ar 72104) where it was diagnosed that the steering gear failed and needed replacement. The manufacturer was notified and stated that the vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not repaired. The approximate failure mileage was 105,000.
The steering is off when turning left, right and while switching lanes. It's very hard to steer. It feels like a manual shift driving vehicle instead of automatic, having to use both hands just to turn the vehicle. It wasn't as hard at first to steer. You could tell the steering was off but still manageable. However, now it's at the point it's a must to get fixed. We scheduled an appointment to get it fixed now. I called the ford dealership but was informed there are no specific recalls for my VIN#. I then called the number on owner.ford.com website and spoke with a representative who also said my VIN doesn't have any recalls for steering. I referenced the recall# 15s18 as it relates to my problem. I was still informed my VIN# is not a part of the recall but to hold onto my receipt from the repair shop in case it happens to become part of the recall then we can forward them the receipt.
There is a recall on the electronic power steering for certain 2013 ford flex's. Recall 15s18. The manufacturer says that mine does not qualify for the but the vehicle has the same symptoms as the recall campaign. The power steering was out on my vehicle, it locked up around a curve when I was doing about 50 miles an hour. The vehicle would not turn right, I crossed a lane of oncoming traffic and hit a tree on sunday 11 18 18. I was on highway 70 in kingston tennessee, headed eastbound. The steering wheel is very loose and in a bind as if the steering wheel was locked with keys out of the ignition. I hit the tree doing about 35 MPH to 40 MPH when steering became inop and the airbags did not even deploy. I was fortunate enough to be able to slow the vehicle from 50 MPH to around 35 miles an hour before striking the tree or could'vebeen much worse. I sustained shoulder injury and can only hope that this vehicle becomes part of the recall because I could have very easily hit somebody head on and killed someone or myself. Very thankful to be here but this could have easily cost me my life.
Was driving on the freeway and the power steering went out with no warning car shut down and was unable to stare
Steering is stiff when turning left to right. Feels like easy/hard-hi/low sensation. Also high pitch squeal when turning steering wheel. Noise is coming from engine compartment.
Car just dies in the middle of driving and the steering systemlocks up. There has been a known recall for a fuel control module on ford flex, there is also known fuel pump problems with ford makes and models. I have lost power twice. Had at the mechanic last month. Could not get it to die for an entire week in the shop. Now it is dead in a parking lot again.
Tl* the contact owns a 2013 ford flex. While operating the vehicle, the "power steering failure" message displayed and the power steering malfunctioned, which made the steering wheel very difficult to turn in either direction. The failure was not diagnosed or repaired. The local dealer (nashville ford, 723 s. Davis st., nashville ga, 31639) and the manufacturer were both notified of the failure. The failure mileage was 86,000.
I filed a complaint about a week or two ago and haven't heard back. I was under the impression that you would respond within a couple of days.
At 55,000 started up car put in drive and the power driving assit went on steering wheel locked up was unable to turn the car.
While driving and parked the power assist goes out and becomes manual steering which is extremely difficult and dangerous.it has happened 3 time causing us an expense each time. There is currently a recall on this year and make for the steering but for some reason ford is not covering all of them. Ours is one of them not covered and we obviously have the problem.
Well I was driving on the street and a light come up said power steering service after 10 seconds the steering wheel when super hard to turn and turn to the right side thank god I did not hit a car but I call to the dealer I tell them there was a recall for the steering gear rack and they said not for my car when this is happening and all ford flex 2013 the part cost $1300 brand new plus labor I don't know what to do and the seat belt is not working properly
My ford flex stalls while driving anywhere from 10 MPH (in residential area) to 80 MPH on highway. Electrical is still working the engine shuts off and I lose control of gas/brakes. Three warning signs pop up at the same time: check brake system, collision warning not available, and service advance trac. Once I restart the car, the codes will disappear. The problem was intermittent at first, but now it's occurring more frequently. I'm too scared to drive my car now. Ford isnt being much help. I need help.
Tl* the contact owns a 2013 ford flex. While driving various speeds, the steering wheel seized. There were no warning indicators illuminated. The failure recurred several times. The vehicle was taken to a local dealer (mace ford, 4501 s us hwy 41, terre haute, in 47802), but the failure could not be duplicated. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,000. The VIN was not available.
Tl* the contact owns a 2013 ford flex. While driving 5 MPH, the steering wheel seized. A dealer was not made aware of the failure. The manufacturer was notified and stated that the vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The failure mileage was 60,100.
Tl* the contact owns a 2013 ford flex. The contact stated that the vehicle failed to start upon turning the key in the ignition. The vehicle was towed to buckeye ford lincoln (2343 w michigan st, sidney, oh 45365, (800) 700-0050) where it was diagnosed with a fuel pump module failure and the fuel pump needed replacement. The contact stated that the vehicle was repaired, but the failure persisted. The vehicle was then towed back to the dealer where it was diagnosed that the rcm module needed replacement. Upon further investigation, the failure was discovered to be a wiring issue from the fuel pump repairs. The vehicle was rewired. The contact stated that the manufacturer was made aware of the failure and a case was opened. While driving various speeds, the steering seized and the power steering was lost without warning. The vehicle was taken back to the dealer where it was diagnosed with a steering rack failure, which needed replacement. The contact stated that the vehicle was not repaired due to the cost. The manufacturer's was made aware of the failure, a case was opened, and the contact was referred to the federal safety agency. The approximate failure mileage was 72,018.
Tl* the contact owns a 2013 ford flex. After starting the vehicle, the steering wheel was very difficult to turn. Moments later, while driving, the "check charging" indicator illuminated. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified. The failure mileage was 109,000.
"ford flex power steering assist failure and trac control malfunction. The epas motor on millions of vehicles are failing and very dangerous for flex owners. I have found that from research on this issue that the epas motor is actually overheating and burning up the electric motor. Ford manufacturer has deliberately lied to the federal safety agency about what the actual problem is. This is a very unsafe condition for which they presented a recall on certain 2013 vehicles. I spoke with my local dealership about the issue and they responded that my VIN number does not fall in the campaign or technical service bulletins. Campaign for the recall is exactly what is going on with my vehicle but yet ford wants to charge me money for the repairs and diagnostic when they are well aware that this is a manufacturer issue. It is a very unsafe condition which has killed and injured people. They just haven't gotten to the point to where they admit that it is on way more vehicles than they are admitting to. I am very disappointed that the federal safety agency is not forcing ford to repair the vehicles that have the symptoms of the exact recall on a case-by-case basis at very least. I was traveling around 70 miles an hour down interstate I-40 when system failed and almost flipped my vehicle. How can a dealership not be responsible for this or how many people have to die before they do take responsibility? Recall number is 15 s18 or 15v340000.
Repeated steering failures. Initial failure (spring 2016) occurred several months after collision repair (december 2015) done at dealer service department. Repaired vehicle came back with tighter steering than previously experienced. Failure in spring 2016 involved complete loss of power steering upon startup of vehicle. Shut down and restart did not restore power steering operation. Steering gear replaced by dealer service department. Second failure (spring 2017) involved loss of traction control, stability control, cruise control due to failure of power steering control module. Power steering control module replaced by dealer service department. Third failure (november 28, 2017) is loss of power steering gear upon vehicle startup. Shut down and restart restored power steering operation.
Power steering has gone out a few times in my flex. First time was after it was parked, the wheels were turned out, it was started, and it was very difficult to turn and maneuver the vehicle in the parking lot. Second time, was this miring, I backed out of the driveway, and when I put the car in drive on our street it was again very hard to steer. Both times when I turned the car off and back on, it was like nothing was wrong.
I was doing a u-turn on a cul de sac and all of a sudden the steering wheel jerked and the motor died and when I restarted the car I had no power steering capabilities and the warning lights for the power steering control and the advance trac came on and the turn signals would not stay on without holding them in the up or down position.
Over the past 6 months, my power steering would fail leaving me in manual mode. I would stop and restart the car and the power would return. I took the car in this week and it will now cost me $2000 to repair it. Prior to taking it to my dealership, I researched possible recalls. Sure enough, there was one in 2015 for "certain" 2013 ford flex. But my VIN was not in the recall. I called ford customer service and all the representative did was read scripts to me letting me know that my car was not in the recall. This is the second thing on my car that has gone wrong that was covered for other "certain" flex--the first was the fuel pump. Disappointed that identified problems are not covered for all!!!
I was pulling into my driveway and my steering column locked up completely. The idiot alarm started going off and I received and error code. The error read power steering failure. I took it to tire kingdom and they said I was part of the 15v3400000 recall. I called ford and they would not cover the repair even though it's exactly the same safety recall issue I am having and my car is on the recall list. They said sorry your VIN isn't listed as being affected. It's clearly the same issue and is. Wing affected. It's dangerous that I wasn't notified and now that I'm having the problems that caused the recall in the first place they still won't fix it.
I was driving down the street and all of a sudden my power steering went out. This has happened many times before and I would try to get to a point where I could pull over to the side of the highway, restart the car and it would be good. This time it didn't work. I have been on roads in curves many times and it would go out in the middle of them. I shuttle my kids everyday and this is dangerous for them and myself. I search for a recall a while back and didn't see anything. I am a single mother of 3 and I don't have money to spend out on something like this when it should not be a problem I'm having with a fairly new vehicle. I was told the problem is the power steering gear and the angle position sensor. I have noticed that other 2013 ford flex were issued a recall for this problem, but mine was not. I called the ford manufacturer and spoke with 3 different representatives (reps) and a supervisor. Two reps told me there was nothing they could do and the other rep and supervisor stated I would need to take my vehicle to a ford service department at a dealership and it would be their discretion on whether they will fix it, discount it or something. I don't think it is the dealership's responsibility as they did not make the vehicle, they only sell them. I spoke with the service department manager at lance cunningham ford in knoxville, tn and he agreed and stated he didn't know why they would tell me that. He was also nice enough to say that he would help me out the best he could because he wanted to keep me as a customer. Please help me! I do not think it is a coincidence that the same issue is happening to my vehicle as it has others made the same time as mine. I have also read other complaints after researching that many other customers in ford vehicles (focus, fusion, etc.) are having the same issues and the majority of our vehicles are less than 5 years old.
The electric steering is making a clunk noise when turning at low speeds. (can't really hear it at higher speeds) that is an early warning of an epas failure. (electric power assist steering) eventually the steering will whine and fail when driving going into manual mode. That is a safety issue! Since my wife is driving the car with my young daughter it has me nervous and worried.
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