2016 Ford Flex: doors won't lock, open or latch

Filed Jun 28, 2024 · Body · FL

The issue is that the pawl spring tab in the side door latch broke. The door does not close. if closed manually by manipulating the latch to close it, the door may open while driving. There was a recall for this exact issue a few years ago but I feel it needs to be opened back up and more models added to it, like the 2016 Flex. Here is the article from a few years ago: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed May 15, 2023 · Body · OH

The passenger door latch cracked and door would not close. This is exactly as described in a recall of other Ford vehicles from the same model year, however, the Flex was not included.

Filed Jun 7, 2022 · Locks · 133,000 miles · VA

The contact owns a 2016 Ford Flex. The contact stated that the front passenger’s side door latch had fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the spring in the door fractured and damaged the striker within the door mechanism. The vehicle was not repaired. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer for assistance. The approximate failure mileage was 133,000.

Filed Dec 6, 2021 · Locks · 80,000 miles · CA

The contact owns a 2016 Ford Flex. The contact stated that the passenger’s side front and rear door latches malfunctioned making it difficult to securely close the doors. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 80,000.

Filed Feb 1, 2021 · Body, Driver assistance · 62,155 miles · AZ

Rear park assist camera does not activate when in reverse. Read passenger door lock pawl fracture-the federal safety agency recall. Ford refuses to repair the recall because they did not issue the recall. This door has a fractured pawl lock/latch on the rear passenger door. Car does not detect key. We paid additional for fob annual replacements, ford refuses to replace the fobs even when its faulty. I recorded this call...and every other call.

Filed Aug 4, 2020 · Locks · 16,700 miles · IN

Tl* the contact owns a 2016 ford flex. The contact stated that the passenger's side rear door ajar message was displayed on the instrument panel at vehicle start-up. Additionally, the master door lock button failed to lock the passenger's side rear door. The contact stated that due to the failure, the vehicle failed to immediately shut-off when the ignition was placed in the off position. The contact contacted odaniel ford inc (631 lincoln hwy w, new haven, in 46774, (855) 973-4169) who informed the contact that the door latch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 16,700.

Filed Jul 5, 2019 · Transmission · 68,150 miles · MI · crash

On the 4th of july my vehicle was stopped in my driveway with the transmission in park. I had exited the vehicle leaving the driver's door open while I walked up my driveway to clear an obstruction in the garage door safety eyes. When I got to the garage door I turned back and say my flex reversing up the driveway quickly. I had previously backed in and was driving out of the driveway when I noticed the garage door would not close. The flex continued to reverse up the driveway (uphill) with the driver's door open. At the top of the driveway the open driver's door contacted a basketball post with such force that it bent the concrete filled post and folded the driver's door into the left fender before I was able to slow and stop the vehicle. When I originally exited the flex the transmission was in the park position and the rear back-up camera had no dash display. There was no warning on the instrument panel to indicate the transmission was not in park. The vehicle was otherwise unattended at the time. I am concerned that the vehicle was able the shift into reverse and then reverse uphill at a brisk rate of speed while unattended. At this time the flex is secured in my garage and has not been driven or inspected in anticipation of repair or appraisal. I have the opportunity to have the PCM and acm imaged however have been instructed that data may be erased if the vehicle is run in an attempt to image potential data. Please advise asap your wishes as I require the vehicle for my business.