The contact owns a 2014 Ford Flex. The contact stated while driving at an undisclosed speed, the rear passenger’s side door unlocked. In addition, the contact stated that the failure occurred sometimes when the vehicle was parked, and the alarm activated. The vehicle was taken to the dealer where it was diagnosed with a faulty door latch. The contact was informed that the door latch needed to be replaced. The vehicle was not repaired. The contact stated that the failure was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair could not be covered under warranty. The failure mileage was approximately 100,000. The VIN was unavailable.
2014 Ford Flex: doors won't lock, open or latch
10 of the 249 complaints about the 2014 Ford Flex describe doors won't lock, open or latch.
- owner complaints
- 10
- of this car's complaints
- 4%
- typical mileage
- 50,000
- recalls
- 0
Is there a fix? No recall or service bulletin covers this area of the car yet.
Doors won't lock, open or latch by model year
What owners say
Known defect in the door sensor causes 'door ajar' alert that wont clear. Latch works fine to secure closure but due to the alert the doors won't lock while the car is in DRIVE. Ford has issued a CSB for driver's door latch but not for passenger doors. (What about the kids?)
Driver side door locks are malfunctioning. the system says the door is open when it is securely closed. The system won’t turn off interior lights which drains the battery. It also won’t allow locks to lock thinking the door is ajar. There are recalls for this issue on other Ford SUV’s but not for the Flex.
Driver door sensor detects door as open when it is clearly closed. No matter how much you slam door the sensor doesn't acknowledge the door as closed. This keeps the inside lights on and car doors will not lock even when in motion. This happens when you enter car. Warning stays on while you are driving. You have to slam door several times really hard and hope it acknowledge door as closed so you can lick car and turn on alarm.
Door latch sensors are faulty. We replaced the front passenger latch sensor in april 2017 and now need to replace the back passenger latch. Because the electrical/security system tells the car the door is ajar, it does not allow the power locks to function while the car is running. It also drains the battery by not turning the interior dome light off as well as setting off the car alarm unpredictably. The interior dome lights also come on while the car is driving, which is distracting to the driver.
Ford flex VIN [xxx] passenger door when closed tight, shows door ajar and all doors won't lock. Occasionally, while underway, door ajar notice will turn off and doors will lock. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
In mid 2015 passenger rear door light kept coming on every time I drove, with the dash light saying "door ajar" even though the door was closed completely. This caused cabin lights to stay on until reaching 10 MPH, making it an extreme safety hazard to drive in reverse in the dark, because you cannot see what is behind you. Also caused battery to run down, door chime rings constantly while driving (every time I apply the brakes) and caused car alarm to go off at any hour, including the middle of the night, causing neighbor complaints. Ford dealership where I purchase the car would do nothing, saying it was not under warranty, so I finally paid to replace the faulty sensor at theodore robbins ford in costa mesa for $413.40 on 10/5/2016. In january 2017 the same "door ajar" message began appearing for the driver's door, every time I drive it, causing the same problems of dome lights on, obscuring night vision, chimes and car alarm going off. On 4/13/17 the battery, which has already been replaced once, is dead, due to being run down by the faulty door latch. This is a manufacturing defect and I would like to be reimbursed for door latch I replaced on 10/6/16, and for driver's door latch that is now failing, and for a new battery.
Our 2014 ford flex indicates passenger door ajar (right front door) on the instrument panel, even though the door appears properly closed. Repeated attempts (up to 50 or more) are required to get the door to close with the indicator light turning off. Once the door is closed properly, with the indicator light off, the door ajar light may turn on again while the car is off and not moving, causing the alarm to sound. In addition, while driving, the passenger door ajar light may suddenly turn on, causing the need to pull over to insure the door is closed properly. This has happened on turns and on straight roads. This is a safety hazard, as parking along the side of a highway or roadway can cause a dangerous situation not only for the passenger riding in the front seat but also for all passengers in the car. We are concerned that at some point the door latch may fail and the door may open while moving. This issue occurs each time the door is opened and intermittently while moving or parked. We have discussed this issue with the local ford service department prior to the september expansion of the door latch recall and they indicated that our vehicle is not covered by the current recalls even though the representative was very aware of the problem occurring. His indication was that it "mostly happened on the driver door". We believe that our vehicle should also be covered by the recall.
The driver door ajar sensor is malfunctioning making my vehicle believe that the door is open all the time. This causes the door locks on all doors to unlock even when vehicle is in motion.
Drivers door latch switch is defective.the part was replaced by the dealer last year before I purchased the car and I had pointed it out to them. Before receiving the car. The problem pursistes. I can not get it too close properly.when I enter the vehicle.I can cause the car too flash the lights and beep the horn after it is parked and I am in the house. I live ive in mpls.,mn..it is winter here and this problem could drain the battery in short order in sub zero weather.I need a permanent solution to this defect.
Related recalls
No recalls on record for this model year.
Questions about the 2014 Ford Flex door locks
Is doors won't lock, open or latch a common problem on the 2014 Ford Flex?
10 of 249 owner complaints about the 2014 Ford Flex (4%) mention doors won't lock, open or latch. The model year with the most reports is 2013.
Is there a recall or service bulletin for this on the 2014 Ford Flex?
There is no recall or service bulletin for this area of the car on record.
Other symptoms on the 2014 Ford Flex
Fuel pump 39Power steering loss 27Stalling 22Loss of power 19Backup camera 17Won't start 17Check engine light 10Battery drain 5Engine failure 5Jerking 5
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