2014 Ford Flex: jerking or lurching

Filed Mar 6, 2024 · Fuel system, Suspension · 138,000 miles · MI · crash

The contact owns a 2014 Ford Flex. The contact stated that while her wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly after the steering wheel jerked in the right direction. As a result, the driver lost control of the vehicle and collided with a dividing wall on the side of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The air bags did not deploy. No warning lights were illuminated. A police report was not filed, and no injuries were reported. The vehicle was taken to an independent mechanic, who diagnosed a failure with both control arms. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who was able to duplicate the failure but was unable to provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Safety Recall 15S18. The contact also stated that before the control arm failure, upon entering the vehicle and attempting to start the ignition, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact repaired the vehicle herself upon replacing the fuel pump control module. After investigating the failure, the contact related the failure to Safety Recall 16S31. The manufacturer was notified of both failures but referred the contact to the federal safety agency hotline for assistance. The failure mileage was 138,000.

Filed Dec 21, 2023 · Steering · OR

The contact owns a 2014 Ford Flex. The contact stated that while her father was driving at 10 MPH and attempting to complete a left turn, the vehicle suddenly jerked to the left. As a result of the failure, the vehicle struck the curb. Several weeks later, the failure reoccurred, causing the vehicle to strike the sidewalk, and severely damaging the suspension. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Safety Recall 15S18. The manufacturer was notified of the failure but did not assist. The failure mileage was unknown.

Filed Nov 19, 2019 · Engine · 80,000 miles · SC

Tl* the contact owns a 2014 ford flex. While driving, the vehicle hesitated, jerked, and the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The contact was informed that the vehicle was designed in that manner. The vehicle was not taken to a ford dealer and was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 80,000.

Filed Mar 27, 2019 · Steering · 129,500 miles · NY

Steering intermittently becomes very difficult with great effort required to turn steering wheel. Steering wheel also will fail to accurately control steering. Wheel will jerk in hands. Problem occurs when stationary and when driving at low to medium speeds.

Filed Jan 27, 2015 · Airbags, Suspension · 22,000 miles · PA · crash

Tl*the contact owns a 2014 ford flex. The contact stated that while driving at approximately 40 MPH, the vehicle impacted the curb and started to jerk uncontrollably. After inspecting the vehicle, the contact noticed that the axle fractured and the front passenger tire detached from the vehicle. The airbags failed to deploy. The contact did not sustain any injuries and medical attention was not required. A police report was filed. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The approximate mileage was 22,000. The VIN number was unavailable.