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May 10, 2019 Service bulletin

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be...

Ford technical service bulletin SSM 47976 for 2010-2019 Ford F-150, 2010-2019 Ford Explorer and 2013-2019 Ford Escape and others.

Bulletin number
SSM 47976
Component
Power train
Summary
On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.

Owners of these vehicles have filed 24,038 complaints in the transmission category.

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