Ford Focus coil spring problems

Filed Sep 22, 2016 · Locks · 44,000 miles · TX

Tl* the contact owns a 2012 ford focus. While driving 60 MPH, the driver side door opened without warning. The manufacturer was notified of the failure and the mechanic informed the contact that the door latch paw spring failed. The vehicle was repaired per the federal safety agency campaign number: 16v643000 (latches/locks/linkages), without the customer's knowledge. The vehicle was repaired and there were no additional failures. The failure mileage was 44,000

Filed Jul 18, 2016 · Body · 70,000 miles · TX

The rear drivers side door latch has a broken spring and will not latch at all! My son went out to the car to leave and put my grandson in the back seat and tried to close the door and it wouldn't latch. He called for someone to pick up the 3 year old then used his belt to tie the door shut and took it bill utter ford. Ford has informed us the part is not covered and it is on a major back order with no estimated date of availability. They are not willing to give us a loaner car until part comes in. The focus is not safe to drive with a broken door latch! This car has 70,000 miles and was a certified preowned when we bought it.

Filed Apr 6, 2016 · Suspension · 112,604 miles · PA

Tl* the contact owns 2000 ford focus. The contact stated that while having maintenance performed, the contact was made aware that the coil springs had fractured. The vehicle was taken to an independent mechanic. The technician verified the failure and determined that both coil springs needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 112,604.

Filed Feb 9, 2016 · Suspension · 38,000 miles · WI

Tl* the contact owns a 2002 ford focus. While the vehicle was being serviced, the technician informed the contact that the rear coil spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.

Filed Apr 29, 2015 · Airbags · 96,000 miles · OH

Spring broke on air bag for no reason. Light did come on and off in the dash board. I' m writing this to inform the board that this seems to be an additional problem with these airbags. Furthermore I feel it should not be the responsibility of the consumer to pay for the repair for the amount of four hundred a d fifty dollars..

Filed Feb 6, 2015 · Suspension · 118,951 miles · NY

Right front coil spring broke as I was driving to the mechanic to have a ball joint on my left front tire replaced. Heard a clanging noise while driving. I thought it was from the bad ball joint, when mechanic checked he said the coil spring had snapped. Called ford about safety recall which came up when I put my VIN number into their website. I was informed that the warranty period was over and my car was not covered. It cost me 600.00 to have both repairs done by a mechanic. I filed a complaint with ford while on the phone with them and their advice was to save my receipt and if a recall goes into effect for this problem, I will get reimbursed. I have seen hundreds of complaints about this problem, yet ford just ignores the issue as it is still happening. Now today my back window made a noise and the window fell down and won't go back up. I've already had a new battery, alternator, plugs and coil pack replaced because of surging and stalling. I am also getting poor gas mileage. I was told by ford that there are no open recalls on my car yet I have and am having the same problems that many of the recalls in effect are listing. Very poor customer service by ford.

Filed Oct 27, 2014 · Suspension · 77,000 miles · WA

Checked your site for recalls. Found field service action number:03m02 re: coil springs. Previously checked for recalls two year ago. This notice was not on your site then. As the original owner, I have made it a point to keep abreast of all recalls. I was never notified of this notice by ford. Used the same dealer for repairs for the last 5 years. Called ford today. Ford said the dealer had a copy of this notice. Never informed of this by the dealer (auto nation, bellevue dealership). Your site posting of the notice said it expired after 10 year or 150,000 miles. Ford said I was out of luck as "what ever came first, years or mileage". I suspect that ford never notified the federal safety agency of this problem & I also suspect ford is doing a cya.

Filed Jun 28, 2014 · Suspension · MO

2002 ford focus zx5. Brakes were replaced and first time it was drove there was a noise from front passenger wheel area. Found the coil spring is moving and making popping noise. I googled the problem and found a lot of complaints about these springs breaking and damaging tires or causing accidents and that there had been a recall? Trying to find out for my mom. This is her car but I am giving my contact info.

Filed Apr 15, 2014 · Suspension · 132,000 miles · PA

Right front coil spring broke while driving on the road. The broken spring penetrated the right front tire and immediately disabled the vehicle. It has been documented that this is a common problem for this vehicle, and it was determined that the springs were manufactured improperly and do not resist corrosion. Ford has recognized the probelm through several tsbs and even had a customer satisfaction program 03m02 with at least 2 supplements concerning the issue and replacement of the faulty parts. I spoke with a local ford dealer (hondru) and they told me the program expired and the car is no longer covered. I then spoke with a ford representative through direct customer service and they confirmed this was the case. They confirmed the conversation with number cas4271469-z6w0f2. The representative's name was kendra. I am deeply concerned about this because it is a significant safety risk to me an my family. The coil spring is a significant component of the suspension, and when it brakes the driver's ability to control the car is extremely compromised. To make things worse, the broken spring destroys the tire immediately, further reducing the ability to control the car. Since it was documented that there was a fault in the manufacturing process, and ford and the federal safety agency knew about the problem, these parts should have been replaced under a recall due to the safety concerns.

Filed Aug 4, 2013 · Suspension · 56,193 miles · VA

In 2004 ford issued a warranty extension on the front coil springs. This was called: customer satisfaction program 03m02. They knew the part has been incorrectly manufactured and the coil spring would break due to corrosion. The warranty was extended to 150,000 miles or 10 years. My coil spring broke on july 26 2013 when my car only had 56,193 miles but it was 11 years old. The ford dealer told me that the company would not pay for this repair. My complaint is that I think the ford motor company should pay for this repair and for the other front coil spring since the problem should have been a recall since the company knew the part had not been manufactured correctly.