My car almost caught on fire while I was working. The fuel tank had a crack in it and gasoline was leaking out. These fumes were inhaled by my grandkids and me. When I took my car in ,the ford dealer kept my car from 12/8/2015 until 07/27/2016. I had to ride in a rental this long.a recall was issued in january. I felt that as a consumer, I was treated unfairly and the risk of my family was not consider a factor when this car could have burst into flames at any time.
2011 Ford Fusion fuel system complaints
Page 4 of 9: complaints 71 to 100 of 237, newest first, as owners wrote them.
In the last 24 hours my vehicle stalled on the freeway (I was almost rear-ended--this highway has a curb on both sides instead of shoulders) 4 times in 5 miles. The first time was as I was turning onto the highway from an intersection. Each time, I was unable to accelerate the car with the gas pedal. Each time, this was preceded by a lurching forward and a sluggish performance of the engine for about 1 second before the engine no longer powers the wheels. The wrench light comes on and I have to turn the car off and then turn it back on in order to be able to accelerate again. As I said, when I would accelerate, the engine would die, and this happened four times. When I restart the car, but before it dies again, the check engine light comes on. This is an issue with other 2011 ford fusions that the federal safety agency has already investigated--the throttle body is defective. However, somehow the federal safety agency let ford off the hook and didn't recall the part and allowed ford to only apply the "customer satisfaction program 13n03" to cars with automatic transmissions. I have a manual transmission car. I will tell you that exactly what happened in cars that initiated the investigation and this program is exactly what is happening in my car. The investigation needs to be reopened and this throttle body needs to be recalled for all transmission types. I was almost rear-ended by a car going 55 MPH, even though I had my 4-way flashers on in the right lane, because the highway my car died on a does not have shoulders. This defective part is an extreme safety hazard and needs to be recalled!!
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at 40 MPH, the "check fuel fill inlet" was displayed across the message board. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed to be inspected under the federal safety agency campaign number: 15v793000 (fuel system, gasoline) but, no trouble codes were discovered. The vehicle was not repaired however, the failure recurred and the vehicle was taken back to the dealer where it was diagnosed that the purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 95,000. ...updated 10/19/16 *bf
I have a recall on my car for the fuel tank and there is no fix at this time. I need to get my tags on my car by november and dont know if I will be able to.
Tl* the contact owns a 2011 ford fusion. The contact stated that the vehicle stalled more than four times after the warning indicator wrench illuminated. The vehicle was taken to a mechanic who diagnosed that the fuel throttle body needed to be replaced. The vehicle was also taken to the dealer for diagnostic testing. The VIN was included in the federal safety agency campaign numbers: 15v793000 (fuel system, gasoline) and 15v340000 (steering). The manufacturer was notified. The approximate failure mileage was 93,545. Vin tool confirms parts not available. Parts distribution disconnect.
2011 ford fusion se (bought at doug cheverolet 3 months ago)cut out 3 times today l'm scared .pulled car over thank god not on highway turned off started up went 5 miles did it again 2 more times .is there a recall on this system?have an appt.with mechanic tommorrow have read about throttle body problems has 93,000 miles on it.
Wrench light comes when trying to accelerate. Car stumbles and loses power. Turn car off and wrench light disappears. According to various web sites error code is not stored when the car is turned off. This has happened about 3 times in the last 2 wks. Web sites say that the throttle body is bad.
Tl* the contact owns a 2011 ford fusion. After receiving a recall notice for the federal safety agency campaign number: 15v793000 (fuel system). The vehicle was repaired on may 18, 2016. Shortly afterwards, the engine malfunction light illuminated, the odor of fuel was present, and fuel was visible near the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the purge valves were faulty. The manufacturer was notified of the failure. The failure mileage was 72,000. Updated 09/28/16
Tl* the contact owns a 2011 ford fusion. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to the independent mechanic where it was diagnosed that the purge valve canister failed. The vehicle was taken back to the dealer and they stated that they fulfilled their responsibility for the recall. The vehicle was returned to the mechanic and repaired. One month prior to the failure, the vehicle was taken to the dealer to be remedied per the federal safety agency campaign number: 15v793000 (fuel system, gasoline). The manufacturer was notified of the failure. The failure mileage was approximately 125,000. Updated 07/14/16*lj
Began having problems with this vehicle the second month after purchase. The first incident was steering wheel locked and I could not control the direction of the car. I ended up on the left side of the road off the shoulder before I could stop it. It happened on several occasions. Car dies for no reason. I end up having it towed or restarted by charging battery. The battery always has a full charge. Also I have been shopping and get in the car to start it and it will not start. Door handles would not work from inside. Windows would not open. Had to force window down enough to open from the outside. Had front door handle assemble replaced had transfer case resealed horrible smell, new tires 3 times since it was purchased had rear drive shaft replaced, fuel pump replaced had taken it to ford just recently for what I deemed was computer problems, of course they could not find anything wrong. I was told by my mechanic the last time I had new tires put on the car that I would need new rims soon. The rims are eroding from the inside out. I have several invoices for work that was done and a few more I can't locate at this time. I would like to send them all to you. Purchase car 12/1/12.
My son and his new family were going across a major intersection when the car just died. They were almost hit by other cars. They coasted across the intersection, then shut the car off then restarted it it drove for a few feet then died again. My son pulled to the side of the road. There was also two children in the car, 3 year old and 2 month old. I had it towed to a dealer. They told me it was the throttle body that failed. Then I did research and found this was a common problem for this car,and that many people were also involved in near misses and or accident.
After many failed temps from ford for my body throttle issues & fords dealer refusal to replace the throttle body, bc the code isn't present when they hook up they're device to it(ford rules). Even though is known with ford they code will clear when the car is turned off or in my case sometimes shut off by itself when the wrench light appears.06/02/15ford dealer did a PCM update for the t.body & was good to go. Less than a month later issues started again. It has happened countless of times with my bf & w.my kids in the car. I called davidson ford & spoke to the manger where he stated not to shut the car off so the code doesnt clear & I asked if the tow guy would leave the car on to bring it here. He goes well no! They weren't of help ever.on 03/07/16 heading home my car went in limp mode & steering went stiff. I couldnt control the car & ended up hitting a guard rail.my car got damage & hurt my back.the officer stated I was lucky bc 20 more ft I would of hit the telephone pole. The tow truck guy also stated the car wasn't safe to drive.the nxt day my bf called ford(who open a case)& state farm our insur.co. We went to n.side collison were we explained the situation & recalls on my car.he said he would try & talk to ford to see what he could do. He couldn't do anything & we had to deal with ford.this collison center was on a time frame & real pushy.so I had the car transferred to alan buyer collison center who works w. My insur. & ford. We've played phone tag with ford csd. The claim was sent to fords legal general council whose supposed to handle the case & had 15 business to respond. They haven't responded or try to make contact with us!I was also told by fords csd not to have the collison center do anything till we hear from the legal counsel. My car has been at the c.c 62+days untouched. I upload letter I sent to ford company.
Mpg was not adding up though it was just me than I would notice spots of gasoline on the floor and did a inspection and looked normal until filled gas a bit higher than half and started leaking.and some loss of steering would happen here and there and decided to inspect it to couple of codes would come up in a dtc test.
Tl* the contact owns a 2011 ford fusion. The contact received a notification of the federal safety agency campaign number: 15v793000 (fuel system, gasoline); however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Had been having issues with my 2011 ford fusion since early 2015. Each time I put fuel into the vehicle, the vehicle wouldn't start ' similar to what happens when engine is flooded. Thought it was bad fuel. Ran the fuel tank to nearly empty and refueled. Same issue every time I refuel. Made sure there was nothing blocking the fuel filler cap/flap. Check engine light would go on and off and then stayed on. In sept 2015, took vehicle to a certified mechanic and the error codes (po456 and po104) indicated a problem with the fuel/propulsion system. Replaced purge solenoid. Did not fix the problem. Received recall notice 15s34 in january 2016 related to a defect/safety issue with the fuel system & fuel tank. March 2016 (engine light still on) took vehicle to ford dealer and explained the problems I've been having and provided bill from mechanic and documentation found of other ford owners having the same issues. Dealer inspected vehicle & said everything was fine except that I have a leak in my fuel filler neck which is not part of the recall, but they could replace 'for about $250 or so'. How is it that this not included in the recall? Fuel and fumes leaking from the filler neck are as dangerous as cracks and leaks in the tank. Did some research and this seems to be a common problem that ford has been made aware of. There is no reasonable explanation as to how I would have cracked the fuel filler neck. The car only has approx. 66k miles on it, was bought brand new in 2010, is regularly serviced and has never been misused. Contacted ford and was advised that they would "note" my safety concerns in their case (cas-9098523). The federal safety agency needs to look into this and force ford to take corrective measures.
Tl* the contact owns a 2011 ford fusion. The contact stated that the fuel cap leak and the check engine warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the canister purge valve solenoid needed to be replaced. The vehicle was taken to the dealer for a second opinion and it was confirmed that the canister purge valve solenoid needed replacement. The manufacturer was notified of the failure. The vehicle was not included in the federal safety agency campaign number: 15v793000 (fuel system, gasoline). The failure mileage was approximately 78,000.
Tl* the contact owns a 2011 ford fusion. The contact received notification of a recall for the fuel system; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The federal safety agency campaign number was unknown. The failure mileage was approximately 60,000. Parts distribution disconnect. Updated 04/29/16*lj updated 05/04/16
Tl* the contact owns a 2011 ford fusion. The contact stated that there was an odor of fuel coming from the vehicle. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 15v793000 (fuel system, gasoline). However, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The failure mileage was approximately 52,000. Vin tool confirms parts not available. Updated 04/20/16*lj the consumer stated there was a problem with the transmission and the steering. Also, the vehicle would suddenly stall, while driving. Updated 05/11/16.
My 2011 fusion has 66,000 miles on it, and he ptu (power transfer box) is leaking. My "warranty" expired at 60k miles, so ford will not do anything for me. This is a known issue with ford, and they are ignoring it. My awd shouldn't fail with fewer than 67k miles. Oil leaks all over, I am now unable to turn on point. Loud raddling noises that could only be detected after a point turn.
Contact team ford las vegas nv 1/29/2016 concerning my recall. Safety recall notice 15s34/the federal safety agency recall 15v‑793 they told me they did not know when the parts would be available for repair. They also told me that if the fuel tank had a crack, that a new fuel tank would not be available "until 2017" how is that possible if my fuel tank is indeed cracked. Am I supposed to drive the ford fusion with the possibility of a fire or explosion? If this is not a safety concern, I don't know what is I hope that are able to assist me in this matter thank you
Tl* the contact owns a 2011 ford fusion. The contact received notification of the federal safety agency campaign number: 15v793000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 75,000. Updated 04/06/16
Tl* the contact owns a 2011 ford fusion. While at a stop light, another vehicle crashed into the rear of the contact's vehicle. As a result, the contact crashed into the preceding vehicle. The air bags failed to deploy. In addition, the fuel safety cut off switch failed to activate. The air bag warning light illuminated. The contact sustained minor bruises that did not require medical attention. A police report was filed. The vehicle was driven from the crash scene and was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 112,000. The VIN was unavailable.
Driving on fwy car display a wrench and you can't accelerate all you can do is coast to the shoulder of the road or hold up traffic.this has happened 10 times in one month my next problem is the dash display check fuel fill inlet and then the engine light comes on. The first time it happened was two weeks after I bought the car so they told me what shop to take it to because we had a 30 day warranty so I did they told me that it was a common problem on cars that don't have gas caps. It happened again,took it back to the same shop and he gave advise on how to fill your gas tank . It happened again took it back to the same shop this time he said that he replaced the whole fuel inlet thing. Well it happened again this time he told me to hit the reset button on the steering wheel I did and it went off but it kept on coming back on when I get back in the car and starting it. After a couple of days of doing that I took it back to the same shop he said that he would have to charge me to see what the problem is and I said it says check fuel fill inlet I should'nt have to pay so he said that he would charge the dealer he cleaned the part where the gas goes in he said and every thing is alright.well after about a week it happened again this time the engine light came on too and when you reset the check fuel fill comes right back on. I took it back to the same shop and this time I had to pay and I don't see why because its the same problem over and over again and it is not fixed I paid 50.00$ and it still has check fuel fill inlet and engine light still on. The car is at the ford dealer right now because I had 3 recalls on the vehicle but nothing about the fuel fill inlet,ford said that they can check out why the fuel inlet is on but I have to pay 120.00$ I don't have the money I feel that it should be fixed free because it was under warranty and was never really fixed.
The above car displayed a trouble light. A mechanic used an odb ii scanner and diagnosed the engine problem with the code "p2119" I did some research on line and found out that this is a common problem involving the throttle body. Is this a recall item?
Driving at 60 MPH my car shut off power and surged. Throttle was not responding. Had to pull off onto a side road and shut the engine off. It would only idle at that time. After calling for help we found that the engine restarted and drove ok. No check engine light. Drove it home and it ran ok for about 1 month. Next time I was starting up from a stoplight in traffic and the throttle would not speed the car up. Coasted through traffic to a service road and killed the engine (was at idle) and restarted ok. Third occurrence was 2 days later when the engine stalled several times between shopping center and home. Would restart ok but throttle would quit working again. After researching on the internet, we ordered a replacement throttle body and put it on ourselves rather than attempting to get ford dealer to do some sort of extension of warranty repair. No recall had been received for this problem. Very dangerous situation when car loses power in heavy traffic so did not want to continue driving since the part was available and easy to replace. Ford should issue a recall for these defective throttle body parts.
My vehicle issued a warning " check fuel fill inlet" after filling my tank. It was very hard to fill and the pump kept shutting off. I read the manual and followed the procedure as directed to resolve the problem. Approximately 3 driving cycles later, the light went off. I refueled yesterday and fuel began leaking out from the fuel filling port and down the side of the car. I stopped several times and cleaned the spill. I finally gave up and stopped at half a tank. I went to the dealer today and was told this issue (replacing the fuel filler neck) was not part of the 8 year/ 80,000 mile emissions warranty in california and would not be covered. This is not only a safety issue but an envirionmental issue as well. I am highly concerned that ford can pick and choose what items are warranted when in fact the entire system is fully integrated and relates to all other functions in the system. The safety issue endagers not just myself but anyone at the gas station at the time. I believe a recall should be ordered. When doing myy research about this issue I have found this to be a very common defect in ford fusions.
My check engine light came on and the error code is for a evap system leak. I took the car to a garage. They said there is most likely a small crack in the fuel delivery hose on the capless fuel system. However, to save money they said to go to a ford dealer because it could be under warranty or recalled. It is neither. The 2013 ford fusions were recalled for the delivery hose cracking. (recall no. 13504) now I cannot fill my tank up the whole way without gas leaking out. This is dangerous and I don't understand why my car would not be recalled when it has the same safety issues as the other 50,000 that they did recall.
My husband and I bought a 2011 ford fusion in december of 2012, it was used we bought it. I had 30,000 miles when we first drove it. We do regular maintenance on the car and never had a problem with it. It was not until it reached over the 50,000 miles he started to have problems with it. The check fuel inlet light keeps coming on about every other week after we put fuel in the vehicle. We read the manual, and did as it said to follow the steps as suggested. It works for a while but the message keeps coming back. This week, the motor service light come up, and it scared me to dead. I did some research and found out there is a whole lot of people with the same problem. I'm wondering how come they haven't made a recall. I don't want to take my car in to get it fix if its something that its defective and the car dealer must take care of it. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Driving down interstate vehicle stopped responding. Wrench light came on, diagnosed as faulty throttle body.
Whenever we accelerate our vehicle hesitates and then jumps into gear. It has already cut off once and we are worried about our safety.
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