My wife was driving with my two children. She made a right hand turn and the power steering went out. She almost ran into a truck that was traveling at approximately 45 MPH. Thank god that the truck swerved and a accident was avoided. A light came on that said power steering assist fault. After a lot of research I've found this is a common problem in certain ford models. I've talked to ford and they have informed me that this is not a recall. How can something so dangerous and with so many incidents not be there responsibility. It seems as if they could careless about the safety of there customers. $1950.00 later and it is fixed. Now I have to worry about it happening again. Very disappointed on how ford is handling such a dangerous issue. After further review and talking to multiple qualified mechanics I have come to the conclusion that the electric power steering system is in a place that it should not be. It can not handle the heat from the engine and catalytic converter. The module box was cracked which ultimately caused this issue. Why would this crack. It's stationary. There is no reason why ford is not taking full responsibility for this faulty set up that will ultimately ending with a fatality if there already hasn't been.
2013 Ford Fusion steering complaints
Page 11 of 14: complaints 281 to 310 of 389, newest first, as owners wrote them.
I took a turn out of a parking lot and lost my electric steering completely. The dealership called it an "internal failure". They said the steering gear (or steering rack) came apart internally. They said there is no recall for this issue and it will cost me $2,200. It was very scary as I could barely turn the wheel. Thank goodness I was still in a parking lot, and managed to turn into a spot away from moving vehicles.
After driving to the grocery store I noticed the steering wheel was loose. Without turning it, there is about 1/8 inch of play now between the top and bottom of the wheel when pressing down on it. Its now a little floppy/wobbly when driving.
"power steering assist fault" which does not allow the car to turn on. The error message above is listed as the reason why the car will not start.
The engine issue:vehicle intermittently stalls while backing, and driving. The electrical throttle body was subject to a ford ' customer satisfaction program 13n03', that program has now expired, and any vehicles with the now malfunctioning throttle body will receive no warranty, or compensation for repair costs. When the vehicle stalls while driving, especially at highway speeds, this presents an extremely dangerous situation. The steering issue: two recalls were issued from ford regarding this issue. Ford 13s06, the federal safety agency 13v232000 ford 15s14, the federal safety agency 15v250000 our vehicle wa not subject to the first recall, but was subject to the second. The recall work was performed by the original owner on may 15, 2015, the vehicle had approximately 30,000 miles at that time. The dealer inspected the steering gear motor for mounting bolt corrosion. The bolts were apparently found to all be intact, and a simple 'anti rust wax' was applied to the bolts. Per fords directive, if any of the mounting bolts were missing/broken, a completely new steering gear assembly was to be installed. We purchased the car in the summer of 2017, with 55,500 miles on it. At just over 60,000 miles, the power steering failed while driving. This is my 16 year old daughters car, and all these mechanical issues have occurred when she is behind the wheel. The intermittent stalling, and most recently the complete loss of power steering thankfully did not result in accident or injury. Fortunately she was driving in a 30 MPH zone when the steering failed, and was able to allow the car to pull to the side of the road. She would have not been physically able to turn the vehicle, under other circumstances. Our local ford dealer advised that ford would not assist in the steering repair. A subsequent follow up with ford directly verified same. Both of these issues should be subject to a safety recall.
My 2013 ford fusion titaniumtransmission went out at 80k. I was informed by the dealer that, "upon teardown found transmission case cracked and metal in transmission." here is the letter describing the situation that I sent to the ford dealer after many calls with ford manufacture: I would really appreciate your assistance in dealing with my transmission repair, steering temporary locking, and check engine light issues with my 2013 ford fusion. On december 24, 2017, I started my car after taking my oldest son to get his haircut, when my ford fusion started to jerk, lose power, and steering locked when we attempted to drive away from the parking lot. I was really disappointed that my car, at such a young age, started to act up, but somewhat grateful it happened prior to leaving town on december 26th. My car has been at the dealership since december 26th, and I was finally informed of the hefty cost of the repairs this week (25 days later), for a new transmission. As you may understand, this is very discouraging because I only need nine more payments to pay off the car and don't understand why the transmission suddenly gives out and the steering temporarily locks before paying off the car. I'm perplexed by the denial from the ford manufacture company to assist in this matter since this is a transmission product issue. Please explain, because I have several concerns: is this the typical shelf life of a 2013 ford fusion transmission? If not, then it would appear to be a manufacture defect. If so, then the transmission and product of this make and model is not of good quality. Is the damage from a cracked transmission or the gears are defaulting to 5th gear or both? We would really appreciate you looking into this matter and assist with paying the costs of the transmission malfunction. What other solutions or recommendations do you have available?
Stared vehicle up, parked at an idle epas (electric power steering) failed sending a message across the instrument cluster and making it difficult to drive as the steering was incredibly difficult to turn. Set code c200b for steering shaft torque sensor which is the same fault that the previous fusion model had a recall for. Replaced entire steering rack due to malfunctioning sensor.
Tl* the contact owns a 2013 ford fusion. While driving 65 MPH, the power steering warning indicator illuminated. The contact pulled the vehicle over to the side of the road. The contact noticed that the steering wheel failed to turn left or right. The contact's brother-in-law drove the vehicle to the dealer (deacon jones ford-lincoln, 3301 mclain st, goldsboro, nc 27534) where it was diagnosed that the steering gear assembly, the four bolts and nuts from the steering, and the power steering box needed to be replaced. The vehicle was repaired. The manufacturer was contacted at 866‑436‑7332 and stated that the VIN was not included in a recall. The contact would have to pay for the repair. The approximate failure mileage was 46,223.
We have been having steering promblems since october of 2017 had the car reported on oct 10 th of 2017 to souhtern auto world of myrtle beach south carolina they attempted to fix this promblem they kept the car for a few days and this promblem occured again we then called to my insurance company to have the car towed it then had the same promblem it was not steerable it was towed around a wk later after the 10th back to southern auto world they kept the car for about a wk they were having a time trying to get the part ordered well around the end of november it went out again we took the car back the first week of dec today is dec 24th christmas eve we just got the car back on dec 23rd the power steering went out each time while driving on major hwys I will be filing suit its very dangerous to try to turn a car with being able to steer to get out of harms way with two small children and my spouse and I I am not for recalls on car that endanger people now we are out of a vechicle for the holidays ....
I was on my way to work. I was on hwy 109 going 45 MPH. I was about four miles from my work and suddenly my power steering was not working the wheel was very hard to move. I could barely get it to my job. I made it there and turned off my car. I started it back up to see if that would fix the problem the a warning light popped up that said power steering assist fault. I still had no power steering. I called the dealership they came and got my car because there was a recall on the eps bolts. They called me the next day and said that wasnt the problem that I needed my steering rack replaced. I did some research and my car had no symptoms of the steering rack being bad. The wheel didnt shake and it wasn't hard to steer or keep my car in the lane . I can not understand how it could just go out with out warning. It is a very dangerous problem and I believe ford should be accountable. Wjy isnt thos a recall. Ive read multiple complaints for the same issue. What would have been the solution if I would have wrecked and been injured or if my special needa child was in the car and I wrecked. Something needa to be done
Power steering assistant light comes on and power steering does not work. There is recalls on other 2013 ford fusions for steering issues but not on mine. This could have caused me a serious accident had I been not just pulling out of my drive way and actually on the freeway
I usually drive local roads (max speed 45). This morning, while driving at 65 MPH on interstate 84, I felt vibration in the steering wheel. I thought it was the new tires I had purchased 2 weeks ago. When I got home, I noticed that the steering wheel wobbled on the steering column. I brought my car to the dealer and the tech tightened the bolt that attached the steering wheel to the column. $95.39! This is the second time this has happened to this vehicle. The first time was approx. 2 years ago when one of the service techs tightened the same bolt. (mike fedorsin) he didn't charge me that time and there was no bill (still under bumper to bumper warranty).
Tl* the contact owns a 2013 ford fusion. Whether the vehicle was stationary or driving various speeds, the steering wheel would become loose. The dealer and manufacturer were not contacted. The failure mileage was approximately 36,000.
Steering wheel on my 2013 ford fusion is loose. Feels as if the bolts holding the steering wheel are loose and the situation is getting worse.first noticed is in the stationary position but now moves even when driving.
I turned my steering wheel all the way to the left while the vehicle was stationary, and I heard a noise from the front end. The power steering stopped working and two warning messages appeared on my dash. My mechanic found that the steering motor bolts had corroded and broken, causing the motor to detach from the steering gear. I learned that there was a recall for this problem. On calling ford I was told that the recall service had been performed on june 8, 2015; however, the bolts still failed less than 30 months later.
I have a 2013 ford fusion 1.6l se that I have had to take back to local dealer to have them retighten the steering wheel bolt. The steering wheel started to become loose and moving side to side and up and down. They said that the bolt was very loose and had to be tightened. So I would say that you need to include the 2013 into the investigation. Date is an estimate if need more info I can get.
I was driving my car into my driveway, going straight, and the service power steering indicator light came on. I turned the car off and back on and the warning light came on again. I backed out my driveway to test it, and it had completely lost all power steering. There were no other issues or warnings leading up to the total and complete failure. Took car to dealership, who indicated the entire gear box would have to be replaced for a cost of 1800.00. I was told it was not part of recall, and my checks on the federal safety agency by VIN confirmed.
Car started rolling forward after engine was started in parking lot, even though gear shift was in "park", emergency brake was engaged, and foot brake was being pressed. Steering was unresponsive. After engine was stopped and restarted (without having to press the foot brake as one usually does), car seemed to operate normally. Dealer subsequently replaced power steering assembly, but could not duplicate forward rolling event..
Wobbly, loose steering wheel under all driving conditions ...updated 11/06/17 *bf updated 9/12/18
Electronic power steering fault currently not covered on recall according to the ford dealership will cost $2000 to replace
Steering at times gets hard. Then trying to correct, especially in a turn car jerks. Just took a long trip, and it was scary at times. Contacted this site 6 months ago without any response. Ford said that nothing is wrong. They checked and said there was a code for loss of signal to PCM. They had no answer. I know that ford has a major electronic rack problem. This is a law suit waiting to happen. Sometimes when just a small unevenness in the road appears, it is hard to get car out, and car rolls from side to side because of pressure needed, because the power steering was not available. Car at times is also easier to steer to the left, then to the right. This steering is a major issue. I just talked to a guy with a 2013 c max, and ford made him pay for a replacement, as 37,631. This is not right, and it is very dangerous. [xxx]. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
Power steering all of a sudden went out on me while driving down a major interstate
Tl* the contact owns a 2013 ford fusion. The contact stated that the steering wheel failed while driving 70 MPH. During the failure, the power steering indicator illuminated and the steering wheel became difficult to control. Shortly after, the contact was informed that the undercarriage of the vehicle was on fire. The contact was able to coast the vehicle onto the road shoulder. The contact noticed smoke under the hood. The police and fire departments were present and a fire report was filed. The vehicle was towed to an unknown location. The contact received a recall notification for the federal safety agency campaign number: 17v209000 (engine and engine cooling) in april of 2017. The parts were unavailable for the repair. The manufacturer was notified. The approximate failure mileage was 80,000. Vin tool confirms parts not available.
"power steering malfunction" warning appears quite often during driving and dissapear within few seconds.
Tl* the contact owns a 2013 ford fusion. While driving at a low speed, the steering wheel became difficult to maneuver and a "power steering assist fault" message appeared on the instrument panel. The vehicle was taken to an independent mechanic. The mechanic plugged the vehicle to a machine, but the diagnosis was unknown. The contact called winner ford (856‑428‑4000 located at 250 haddonfield-berlin rd, cherry hill, nj 08034) where the dealer stated that the vehicle was included in an unknown recall, but there was a fee for diagnosing the vehicle. The contact then called ace ford (856‑845‑6600 located at 487 mantua pike, woodbury, nj 08096) where the dealer stated that the vehicle was not included in a recall for the failure; however there was a recall on the seat belts. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and stated that a recall for the power steering was completed in 2015 and the vehicle was not covered under warranty. The approximate failure mileage was 19,000. ..updated 10/25/17 *bf
Steering locked up while driving. Warning light indicates steering assist fault.
Tl* the contact owns a 2013 ford fusion. While driving approximately 25 MPH, the steering wheel seized and the power steering assist fault warning indicator illuminated. The contact stated that the steering wheel became difficult to maneuver. The contact coasted the vehicle to the side of the road, waited a few minutes, and was able to resume driving. The vehicle was taken to auto zone to see about the recall notification. A salesperson stated that there was no power steering ability due to a steering gear motor bolt failure, and suggested that the vehicle be taken to a dealer. The dealer was not contacted. The VIN was not included in the federal safety agency campaign number: 15v250000 (steering). The contact called the manufacturer and was informed that the vehicle was not covered under a warranty and no further assistance was provided. The approximate failure mileage was 118,000.
While driving on the highway (the middle lane on 690 in syracuse at 4:30 pm), a notification came up on my dashboard saying "steering assist fault, service required." I then lost all power steering while I was in the middle of the highway during rush hour. Aaa came and it was brought to a local car care center where my family always goes to get our vehicles fixed. They drove my car and said it was driving fine and that no codes were showing up. Once I drove it home from the mechanic, the same notification popped up on the dashboard again as I was pulling into my driveway (steering assist fault, service required). I then brought it to the dealership where I bought the car (I had to drive it with no power steering). They stated that I needed a completely new steering gear. While doing some research before my vehicle was repaired, I found several articles stating that the steering gear needed to replaced on other 2013 ford fusions (I believe my car was manufactured in the same place as the other ford's that had their steering gears recalled based on the VIN number of my car). The dealership and ford corporate stated that there was nothing they could do about it (pertaining to reimbursement) because my car's VIN number was not on the recall list for that particular item (the steering gear). I ended up paying just under $1,800.00 .
Power steering assist fault message appeared and I could not turn my steering wheel. I had just started the car in my garage and as I tried to back out of the garage I could not turn the steering wheel at all so I pulled back in the garage and called by dad. When he arrived about 20 minutes later he started it and it worked just fine. It looks like a problem with the epas and I am wondering why the 2013 fusions were not included in the recall. If this had happened while I was driving I can't imagine what would have happened.
Tl* the contact owns a 2013 ford fusion. While driving approximately 60 MPH and attempting to switch lanes, the steering wheel became difficult to turn and the power steering warning indicator illuminated. The contact took the vehicle to the boeckman ford dealer where it was diagnosed that the power steering assembly failed and needed to be replaced. The vehicle had not been repaired. The manufacturer opened case number: cas12394818faz7w0 and referred the contact to the federal safety agency. The approximate failure mileage was 40,000.
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