Tl* the contact owns a 2013 ford fusion. While driving 65 MPH, the power steering fault indicator illuminated. The contact turned off and restarted the vehicle and the steering wheel became very difficult to turn. The vehicle was taken to bert wolfe ford 1900 patrick st plaza, charleston, wv 25387 where it was diagnosed that the power steering failed and needed to be replaced. The vehicle was repaired at turnpike ford, inc. 7891 maccorkle ave, charleston, wv 25315. The manufacturer stated that they could not assist because they did not determine which vehicles were recalled. The approximate failure mileage was 58,167.
2013 Ford Fusion steering complaints
Page 12 of 14: complaints 311 to 340 of 389, newest first, as owners wrote them.
Tl* the contact owns a 2013 ford fusion. While driving 20-30 MPH, the power assist warning indicator illuminated and the power steering failed to operate as intended. The vehicle was taken to be diagnosed and the contact was informed that the steering failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.
Got a warning traveling on highway at 65 MPH - steering assist fault, get service soon. Cleared the message and was able to continue 10 miles to my destination. Parked car, looked under hood for power steering fluid reservoir, it is not there. Left car and came back an hour later to leave. Got message, steering assist malfunction. Stop car safely. Steering wheel extremely hard to turn. Could not drive car, had it towed to ford dealer 16 miles away. Ford dealer replaced the steering gear and is waiting on software update to be released by ford on 3/29/2017
Electric epas power steering failed while driving.
Ever since I purchased my car (used) it has make a loud popping noise when I turn the steering wheel all the way to the left. I have taken it to many auto service shops (including authorized ford shops) and no one could ever find the issue (sounded like it was coming from the tire). The other day when I got in my car to go to work, the ABS and power steering warnings were both blinking on my dash. I tried to turn my wheel to see if the power steering was out and it was not working. I turned my vehicle off and back on and it seemed to reset both the ABS and power steering modules. I was able to drive my car to work and then to the dealership to get it checked out. The steering gear is failing, my vehicle is only 2 years old and has less than 80k miles. This is a recall for 2013 ford fusions but my VIN # is not included. I have done research and have read other's stories and this can happen while I am driving, I got lucky this time and it showed up first thing when I turned my vehicle on.
While driving the car on a local road the steering abruptly stopped working, almost causing an accident. The car became very difficult to control and the ABS, traction control, traction control off and airbag warning lights illuminated. An epas warning appeared on the service monitor screen. When I pulled over and turn the car off and on again everything operated normally. When I made a left turn into a gas station the same problem occurred almost causing me to drive into a car exiting the gas station because it was so difficult to turn the vehicle. The same warning lights came on. It appears to be a defective part in the electronic power steering. I don't know if this is the same part involved in the previous generation of fusions with the epas that was recalled. Please investigate, this is dangerous problem and there are a lot of 2013+ fusions on the road with this same epas system as mine.
2013 ford fusion with 60,000 miles - while driving on the highway at 65 MPH a power steering warning light came on that read "steering loss / stop safely". Suddenly the power steering went completely dead and it was nearly impossible to move the vehicle or recover the car's steering at all. Luckily, I was able to slow the engine down and move just enough to the side of the road where I could glide to a stop. My family and I could have been killed or could have hurt or killed others with this failure. Research has shown that thousands of others have had similar issues, and that there is a law suit against ford in california seeking class action status. My calls to ford were essentially ignored and I was pushed back on the dealership, who had no power to authorize any reimbursement for the $2000 expense. It is unfortunate that it will take a major collision where someone is seriously injured or even killed for this to be fixed. Hopefully the nhsa and the lawsuit will rectify this with these vehicles.
Power steering assist fault light came on and remained on until I pressed "ok" button. Steering 'seized up', making it impossible to steer, or turn the car.the light had intermittently blinked on, then off, 2 previous times in the past 4-6 weeks, but not staying on long enough to read the warning in entirety. This time the warning stayed on until I manually turned it off. Upon researching, I found the recall (#15v250000) for hundreds of thousands of 2013 ford fusions. I also found, too numerous to count, complaints all over the internet of exact same scenario, and these vehicles not being under the recall either. I called ford motor company customer service and got someone in a foreign land, that continued to repeat, your vehicle is not among those in the recall, you must take your car to a ford dealer for inspection of this problem. No matter what concern or question I posed to him, that was the only answer I received. I have made an appointment with a local ford dealer to have the car inspected. I am very disappointed that this will be an out of pocket expense to me.
Tl* the contact owns a 2013 ford fusion. While driving 30 MPH, the power steering warning indicator illuminated and the power steering failed to operate as intended. The contact stated that it became difficult to maneuver the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
My vehicle has been diagnosed with a complete power steering gear failure, just outside bumper to bumper warranty. My car has 33,000 miles. I have done research online and noticed ford has pending lawsuits for this issue and many complaints and decided to hide the issue they knew about and put the customer on the hook for the $1900 repair cost which is ridiculous. This could have had deadly consequences for me as the power steering failure came on while going at freeway speed. Luckily it had just enough to get me off the freeway or I would have most likely been involved in a crash as I had no steering. I have owned multiple fords with 190,000 miles and never had issues with the old design. The new electronic system obviously has major design flaws and issues based on many complaints and lawsuits just by searching this online and ford has shrugged of the issue as if it was non existent. Now I am worried this is going to occur again and is a major safety concern of mine if I lose control of the vehicle due to a design flaw and flawed overall steering gear. When ford is supposed to be making design improvements, they are backtracking in it as my old ford vehicles have performed better than this new one.
Tl* the contact owns a 2013 ford fusion. While driving 30 MPH, the "hill assist traction", "tire pressure sensor fault", and "service power steering now" indicators illuminated. The power steering seized without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 73,000.
I was driving on I-71 to columbus in typical december weather when an error message appeared stating 'steering loss stop safely'. Having read the message and experiencing no immediate change in steering performance, it went away after being displayed for several seconds. After stopping for about an hour in columbus, a 'steering loss stop safely' error message reappeared upon restarting and steering became almost impossible. Several subsequent restarts made no difference. A short test drive confirmed that the steering was extremely difficult (even with two hands) at speeds from 0 to 20 MPH. The steering effort did not appear to decrease with increased speed. The car was towed to the nearest ford dealer where they 'verified pull codes, clear codes, updated pscm.rd test reset pass' (see attached repair documentation). Vehicle has been operating normally in the brief period since then (~100mi). It is fortunate that the severely compromised steering occurred at startup. Steering was extremely difficult even for a 225 pound male. A petite female may not have been able to steer at all. Had the loss occurred unexpectedly at high speed, it could have easily caused a serious accident. The fact that the dealer updated the software makes me suspicious that they knew there was a problem. If so, I think a recall is warranted before anyone is injured or killed. The result of this software problem is just as serious as a mechanical failure since it results in near total loss of steering control.
Tl* the contact owns a 2013 ford fusion. The contact stated that the power steering assist warning lamp illuminated when the vehicle was started. The vehicle was turned off and restarted; however, it failed to remedy the issue. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
Yesterday I purchased a vehicle through an auto broker from manheim atlanta. No more than 6 hours later the vehicle caught fire while I was driving it and exploded multiple times. 7:30pm I was driving on 285 headed home and I noticed a warning on my dash stating that the power steering assistance has a fault at the same time I noticed balls of fire coming from underneath my car. I tried to get to the shoulder however the engine seized hindering me from doing anything. By the time the car slowed the interior was filled with smoke, I jumped out then the car exploded multiple times.
Power steering system fault came on the dash. Pressed the ok button and then noticed balls of fire coming from under the vehicle. I then tried to pull over. I couldn't brake, press the gas, or turn the steering wheel. The car then burst into flames and then the vehicle exploded and burned.
Driving on rt 17 northern va a warning came up to service stability control. I was able to pull off the interstate and called ford. After turning of the car I lost all power steering. I was towed into a ford dealer the cost of the repair $2140. Ford paid $1000.00 of this repair. I have found out that ford had thousands of fusions with this same repair recalled but because of were my fusion was built it is not under recall. I'm glad I was not on interstate 95 when this occurred. Ford needs to expand this recall.
Tl* the contact owns a 2013 ford fusion. While driving 5 MPH, the steering wheel seized. It was diagnosed that the electronic gear sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 25,981.
2013 ford fusion was purchased certified preowned by an independent dealership called carsense(www.carsense.com) in pennsylvania in march 2015 with 8k miles on it. Three year 36k mile warranty expired in february 2016. The car at time of power-steering failure was sitting in a private covered parking garage with 25k miles on it. The car is only used for leisure driving and is well maintained. After this happened I had it towed to a independent car service shop who was honest enough to call a ford dealership whose representative eluded the ford may take the corrective actions on this, after a $150 tow to this dealer shop the ford dealer department denied ever having claimed they would help and refused to help in any way. The ford dealers rational: 1) the car was purchased from an independent dealer 2) warranty was expired 3) they required a $120 examination fee, even though the independent dealer had already done this. When all was said an done the electronic power steering rack and pinion assembly had to be completely replaced totaling $2106.69. This unplanned failure(right after the warranty expires) seems to be very common with ford and I am very disappointed with their quality. Please help https://www.consumeraffairs.com/news/ford-vehicles-with-steering-issue-recalled-062915.html http://www.fordproblems.com/trends/electronic-power-steering/ https://consumerist.com/2015/05/27/ford-recalls-nearly-445k-vehicles-for-power-steering-failure-fuel-leak-issues/
Tl* the contact owns a 2013 ford fusion. While driving 40 MPH, the electronic power steering assist failed. The contact stated that the advance traction and power assist warning indicators illuminated after the failure occurred. The contact notified the dealer, but the vehicle was not diagnosed or repaired. The failure mileage was 21,000.
I received a message in my dash that the power steering assist had fail. I had no power steering. The car was hard for to control. I was on a private street in my neighborhood when this happened. I was lucky. I check for a recall for this issue and didn't find any. This was a very dangerous situation for me to be in. I feel ford has sold me a death trap.
While operating my vehicle through a puddle of water, power steering would shut down. There was no warning of the power steering failure as it abruptly shut down making it difficult to control vehicle, especially when turning. Upon restarting vehicle, power steering would function properly until vehicle passed through another puddle of water. Cycled through this issue several times until vehicle would not recover from power steering fault. Now ford dealership is requiring that I replace steering rack to remedy the problem. Vehicle has been serviced in february of 2016 due to recall regarding steering component.
Tl* the contact owns a 2013 ford fusion. While driving approximately 70 MPH, the steering assist indicator illuminated and the steering wheel seized. The vehicle was taken to the dealer where it was determined that the VIN was not included in the federal safety agency campaign number: 15v250000 (steering). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 13,000.
Tl* the contact owns a 2013 ford fusion. While driving approximately 25 MPH, the steering wheel seized without warning. As a result, the vehicle crashed into a curb on the opposite side of the street. The air bags did not deploy. A police report was not filed. There were no injuries reported. The vehicle was taken to a dealer where it was diagnosed that the electronic steering failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 39,297.
My three year old 2013 ford fusion is experiencing intermittent issues with the steering control. During normal driving in town and on the highways, the steering wheel feels as if something is binding when you try to make slight adjustments to the steering wheel. When the binding is felt, it takes more effort to steer the vehicle than normal and the binding will only last for a couple of seconds before returning to normal steering. The dealer checked the car and found that it is experiencing an intermittent loss of electrical signal between the steering gear and the computer. It appears to be the same problem as the one that caused ford to recall their 2011 to 2012 ford fusions in may of 2015. Ford needs to expand their earlier recall to include model year 2013 ford fusions as this problem should not be occurring in a car that is barely three years old.
Steering rack is locking up and popping and caused my turn signals to not work properly unless you hold them down,hill assist and advance trac warning lights came on.happens stationary moving turning city.
Tl* the contact owns a 2013 ford fusion. While driving approximately 55 MPH, the steering wheel seized while attempting to turn. The vehicle was towed to the contact's residence and then towed to the dealer. The dealer diagnosed that the steering gear box needed to be replaced. The vehicle was repaired. The VIN was not included in the federal safety agency campaign number: 15v250000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 52,000.
Tl* the contact owns a 2013 ford fusion. While attempting to turn the vehicle, the power steering assist became difficult to operate. The steering wheel suddenly began to vibrate and the power steering assist warning light illuminated. The instrument panel also indicated many other warning lights and functions were being activated that were not in use. The vehicle was taken to a certified mechanic and dealer. Both stated that the power assist failed and there was also an electrical failure. The contact was unable to recall the actual electrical failure. The vehicle was not repaired. The manufacturer was not made aware of the failures. The failure mileage was unknown.
Tl* the contact owns a 2013 ford fusion. While driving 65 MPH, the vehicle hit a bump in the road. The manual steering was activated and the power steering light illuminated. The vehicle was taken to a dealer where it was diagnosed that the electronic steering gear failed and needed to be replaced. The vehicle was repaired. The VIN was not included in the federal safety agency campaign number: 13v232000 (steering). The manufacturer was not notified of the failure. The failure mileage was approximately 46,507.
I was driving to church on april 28, 2016 and a warning that said "power steering assist fault." I've had my vehicle for over 1yr and have never experienced this waring occrring.
Power steering assist fault comes in making it hard to turn vehicle. Ford says no recall for my vehicle.
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