I am reporting a serious and ongoing safety issue involving my 2015 Ford Fusion. The vehicle experiences intermittent power steering failure while driving. The steering assist will suddenly disengage and re-engage without warning, making the vehicle extremely difficult to control. This condition becomes even more dangerous in wet weather, where the vehicle is sometimes nearly undriveable. Additionally, I am now experiencing a popping noise in the steering wheel. This raises concern of a possible mechanical failure consistent with known recalls involving steering wheel bolt defects that could result in the steering wheel detaching. These issues are consistent with known recalls, including: - Power Steering Failure Recall (15V340000) - Steering Wheel Bolt Recall (18V167000 / 18S08) Despite these known safety defects, Ford has refused to repair the issue, stating that the recall has expired. This presents a serious safety hazard, including risk of loss of steering control, crash, injury, or death. I am requesting immediate investigation and enforcement of manufacturer responsibility for this safety-related defect.
Ford Fusion steering noise problems
47 of the 22,468 owner complaints about the Ford Fusion describe clunking or noise when steering, most of them for the 2012 model year.
- owner complaints
- 47
- worst model year
- 2012
- typical repair cost reported
- $2,226
- typical mileage
- 74,000
By model year
Often reported together
Power steering loss 13Harsh shifting 6Grinding brakes 6Knocking 5Ball joint 4Steering lock-up 3Loss of power 3Engine failure 3
Trouble codes mentioned
C1278 1
What owners say
The Power Steering Assist Fault notice keeps popping up on the dashboard screen. When this happens, the power steering is inoperable leaving me stranded. I've had my mechanic fix it several times (after the Ford Recall on steering didn't properly repair the issue) costing an insane price. It's very unsafe to be on the road & have the power steering go out. It is unsafe not only for me & my family but also for the vehicles traveling around my vehicle. It causes mental distress & anxiety as I never know when I'm going to be left stranded. This time, I'm stranded at the laundromat, on a Sunday. Not knowing how I'm going to get home or to work tomorrow. My receipts for repairs are at home. Until Ford makes this right, I'll never see the Ford brand as a reliable manufacturer nor will I ever purchase or recommend the Ford brand.
The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the steering wheel started drifting and the contact was unable to keep steering wheel steady. The contact stated that there was an abnormal clicking sound coming from the steering wheel while turning the wheel in either direction. The contact stated that the "Service Power Steering Assist" and "Service Advancetrac" messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic where the contact was informed that the power steering module was electrical, and no repairs could be performed on the vehicle. Despite the failure, the contact was able to drive the vehicle to the residence and contacted the manufacturer. The manufacturer informed the contact that the vehicle was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The contact was also provided a case number. The vehicle was not repaired. The failure mileage was approximately 214,000.
The contact owns a 2018 Ford Fusion. the contact stated that there was excessive movement in the steering when the steering column was making a clicking sound while turning to the left. The contact stated that while turning to the left, the steering wheel was seized, and the contact had to use excessive force to turn the steering wheel to the left. While pulling out of a parking space, the advance track mode and power steering loss messages were displayed on the instrument panel. The vehicle was taken to a certified mechanic who diagnosed that the steering had failed and replaced the lower control arm, tie rod, and rack and pinion on the driver's side of the vehicle; however, the failure persisted. The dealer was contacted and confirmed that the VIN was not under recall. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was approximately 111,000.
My 2016 Ford Fusion's power steering went out while driving, making it extremely difficult to turn effectively, especially at lower speeds. After the loss of power steering, the dashboard started showing warnings about "Hill Assist", "Powertrac" being unavailable and "Power steering loss - stop safely". The steering also feels "clunky" where the steering wheel jumps when turning. There are also clicks heard from near the engine compartment when turning. Now, the warnings on the dashboard display when first starting the car. I brought it to a Ford dealership who diagnosed the issue and determined that the steering gear needed to be replaced. They quoted $6000 to replace the entire power steering assembly. This issue seems to be part of Ford recall 19V632, however my VIN is not covered. I live in Minnesota and my car is in contact with road salt and other contaminants (especially in the winter) very often. There were no problems with steering prior to this issue.
My vehicle steering has failed/is failing. While driving I had intermittent loss of power steering and a knocking noise when turning the wheel in any direction which has been confirmed by my local ford dealer. They have stated that the electric rack and pinion is the issue. I didn’t receive any notification on my dashboard. It seems this is an ongoing problem with my year vehicle in other states.
The contact owns a 2012 Ford Fusion. The contact stated while making a right turn, there was a popping sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the electronic steering assist motor needed to be replaced. The contact was advised to contact a dealer for assistance. The dealer was contacted, and the dealer stated that the vehicle was not under recall. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The failure mileage was 76,000.
I got in my 2017 Fusion SE to leave my house. As I started out of my driveway, I noticed that the steering was hard and I had a " Steering Assist Fault, Service Required" lamp on. I did not drive the car that day. The car drove fine the day before. I called my local mechanic to take my car into the shop to have him check the vehicle. As I drove the vehicle to the shop, I noticed that it was very hard to steer and the steering made a grinding noise. The shop called later and advised that the rack and pinion sensor was bad and needed replacing. The shop advised that the only way to repair it was to replace the rack and pinion. My mechanic advised that he has seen this problem with other 2017 Ford Fusions. The shop advised that the cost would be $3000.00. I was shocked at the cost, but I authorized the repair. The mileage on the vehicle was 39,650. I am just thankful that I was not driving the car on the road at the time that this went bad. There was no warning with this. I did look on this web sight and found that this is not an uncommon problem with the 2017 Fusions. I believe that because the sensor cannot be replaced on its own, that Ford should fix this dangerous problem and do a recall. How long until this happens a second time? Should I sell this vehicle before it happens again? I just hope I am not driving the next time the sensor goes out.
Tl* the contact owns a 2010 ford fusion. The contact was driving at 10 MPH, when the steering wheel made grinding noises and became hard to maneuver. The power steering service light and traction control warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure and stated that the power steering needed to be serviced. The vehicle was repaired twice however, the failure recurred. The contact informed an unknown ford dealer of the failure, and was directed to the manufacturer for assistance. The contact was informed by the manufacturer to contact the federal safety agency for assistance. The failure mileage was 189,000.
Trunk popping open, steering recalls, fire hazard from charging cable. These are safefy issues I would like to get fixed!!
Related recalls
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
- Risk
- If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 19S26.
Recall number 19V632000 · Recall details
Steering: steering wheel/handle bar
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
- Risk
- A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 18S08.
Recall number 18V167000 · Recall details
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
- Risk
- If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
- Remedy
- Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S18.
Recall number 15V340000 · Recall details
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
- Risk
- If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S14.
Recall number 15V250000 · Recall details
Steering
- What is wrong
- Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
- Risk
- This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1‑866‑436‑7332.
Recall number 13V232000 · Recall details
Questions about the Ford Fusion steering noise
Which Ford Fusion years have clunking or noise when steering problems?
The model years with the most reports are 2012 (19 complaints), 2010 (8 complaints) and 2011 (6 complaints).
How much does it cost to fix clunking or noise when steering on the Ford Fusion?
Owners who mentioned a price put the repair at about $2,226 (median of 6 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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