I purchased my car used from a dealership in april of 2016. I leased the same model previously with no problems. I went out of town for an extended time and came back to find the battery dead. I was surprised, as I often travel and had no problems like this with the other c-max. I called a service, they got it started (with some difficulty) I drove it for about 45 minutes and it seemed fine. Several months passed and I went away, came back and car was dead. Aaa started it. I drove it for some miles, then stopped it . It wouldn't start. I had it towed to the dealership. It was sunday, so they were closed. They went out the next morning and it started. They went through my car and could not find any problems. It drove fine for several months, and I went out of town again for extended time. Came back-car wouldn't start. This time I had purchased a battery charger, in case this happened again, but it was not powerful enough to get the car going. Called aaa and they started the car. I drove the car for about 1 hour, on the freeway, came home and everything seemed fine. Dealership told me that "something must be draining the battery" but could not find a problem. Today, 2 weeks later, my car is once again not starting. I noticed yesterday evening, that everytime I got in the car, it would not start. A message would come on saying it was shutting down to save the battery. A blue line would appear and when it had "loaded" all the way, I could start my car. Today it is totally dead, and wouldn't start even with a "jump". So I am stuck until monday. Even if I get it started, I don't trust that it won't start the next time I turn it off.
2013 Ford Redundant C-Max Hybrid electrical complaints
Page 2 of 3: complaints 11 to 40 of 49, newest first, as owners wrote them.
The audio system of the vehicle stopped working - will not turn on, link to phone, etc. Performed a hard reset of the audio system and the system worked. Next day 12v battery was dead. Jumped started the car and took to the shop where the battery was replaced (original battery). System was tested and battery was reported as fine. Since it was the original battery I had them go ahead and replace it and no other issues were identified. Car sat in garage overnight with everything off. Next day car is dead again.
Tl* the contact owns a 2013 ford c-max hybrid. While the vehicle was stationary, the battery saver warning indicator turned off and the following message displayed across the instrument panel: "911 assist is disabled, contact dealer". Immediately afterwards, the shifter indicator displayed on the instrument panel. The contact turned the key in the ignition, but the motor did not indicate that it was ready to drive until approximately one minute later. The contact placed the shifter into reverse and attempted to reverse, but a sudden loss of power steering occurred. The contact placed the vehicle in the drive gear and depressed the accelerator pedal in an attempt to stop the vehicle; however, the vehicle accelerated beyond 35 MPH. The contact attempted to stop the vehicle by depressing the brake pedal, but the vehicle would not stop. The contact was able to drive the vehicle to bob moore ford (8948 s I-35 service rd, oklahoma city, oklahoma 73159) where it was diagnosed that the inner cell of the battery was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failures. The failure mileage was approximately 73,000.
Car electronics will not shut off. Radio remains on continuously, even with keys removed and doors locked. No chimes to indicate if car is on/off. At other times, car navigation and electronic systems will fail. Failures and non-response can happen while in motion. Radio not turning off after engine off and parked.
Upon starting my car, I was aware that there was no sounds--no audio, including warning beeps, GPS voice, radio, etc. I went to ford service and was told it would require testing numerous modules. It was costly, so I opted not to have it checked. The car was unused and in my garage for two days. On the third day when I got in the car, it was completely dead. A towing service came, jump started my car, and I drove it to ford. I had to leave it overnight. The next afternoon, the ford service manager told me it started up with no problem the following morning. Service tested everything. There were no faulty codes, no record of a problem. I was given a discount off the full price, although nothing was resolved. On carcomplaints.com I found that many other owners of the ford c-max hybrid have had the same problem. Ford has no answers.
Tl* the contact owns a 2013 ford c-max hybrid. The contact stated that the 12-volt battery did not stay charged. The battery died overnight and was jumpstarted. There were no warning indicators illuminated. The failure recurred several times. The vehicle was towed to the dealer (koerner ford of syracuse, syracuse, ny, 315‑474‑4275) where the battery was recharged and restarted the vehicle. A diagnostic test was performed, but the technician was unable to pinpoint the source of the failure. The failure recurred. The manufacturer was not notified. The failure was not repaired. The contact complained to the state attorney general and was referred to the federal safety agency. The failure mileage was 30,000.
Third time, electrical components were acting wonky (radio, no controls worked, no shut off, not turning off when door opened, after car turned off, phone part of sync didn't work), then, not sure when, but, after parking in driveway, and not driving for a day or two, car was dead, no response to fob, wouldn't start. Each time, dealership has told me they've fixed it, but, it happens again. Very irritating, to never know for sure, if I'll have a working vehicle. I have also experienced having the windows roll down, all at once, car was off, I'd pressed fob to lock doors. There are many complaints about these problems! Ford needs to figure out what is wrong! I am disabled, no one to help. A dead car is a very hard thing for me to deal with.
The dealer located in mena region jordan, not working or cooperate as well. Most recalls he said no need to do it and claim that no parts available and its need more than 45 days to be available and after 45 days he said still nothing come back after a month etc... And we are all customers facing problem in contacting then and the ways they are treat us in it is not professional. Not feel (not only me) that the have professional team, I want to do all recalls but affair if they did most probably they will make new issue and start paid for something wrong they made :(
After driving for about 30 miles at night, I get a burning smell in the interior of the car. I have had people stop me to tell me that my rear tail lights are out. This has happened only twice but I rarely drive at night. I was on the freeway the last time and some people followed me to tell me that they could barely see me. I have a black car and license plate. The car is our of warranty and I don't know if my extended warrant will cove it. I am terrified to drive it at night now.
2013 ford cmax hybrid. This car has had 2 batteries already. The car went dead again after battery was replaced 10 months ago. Called the parts department to see if I could get a replacement. Clerk said it maybe the alternator. This car does not have an alternator. Ford personnel are not knowledgeable on this car. Does not give me any confidence that ford will fix this problem. It's frustrating to drive this car and not know if it will start. Ford needs to fix this problem.
Twice in past two years the radio has suddenly stopped working while engine running, but would not turn off. Thus, battery was drained overnight when car was parked. The first time this happened (late 2014 or early 2015), the dealer reset the system and replaced the battery. No problems until thursday 4/7/16 when again the radio suddenly stopped while car was running, and would not turn off, again draining battery by 4/10/16. I am concerned that this is a defect, which a simple reset does not fix.
After shutting the vehicle off, the battery has been dead when trying to restart (overnight or after work). This has occurred 3 times since new in 2013 - once at 11,900 miles on 12/30/13; once at 33,069 miles on 7/.10/15; and now yesterday at 38,xxx miles on 3/17/2016. There has been no warning, no warning lights prior, and the battery has checked out fine during routine maintenance occurring before the incidents.
Tl* the contact owns a 2013 ford c-max hybrid. While the vehicle was parked, it was unable to be started. The contact stated that the battery was drained. The contact spoke with the manufacturer who approved the vehicle to be towed. The vehicle was towed to a dealer where it was diagnosed that the battery was drained; however, the vehicle was not repaired and the failure recurred. The manufacturer was notified of the failure. The failure mileage was 68,000.
I parked the car in public parking to use public transit. When I returned approximately 10 hours later the batter was dead. Nothing was plugged in and drawing any electricity. Battery was simply dead. I was able to get a jump start and get the vehicle home, I removed the battery, cleaned the terminals, charged the battery over night and reinstalled it in the vehicle. After investigating online I see that this is a common problem for the c-max and want this documented. I believe that ford motor company put a battery in this car that is not sufficient to do the job it was designed to do.
On repeated occasions since the car was 2 months old it has gone dead after sitting for 8-16 hours. It has been towed to the dealership twice and jump started numerous times. Both times at the dealership they said they performed a service recommended in a ford bulletin to fix this known problem. It still happens. Nothing is left plugged in, no doors are ajar. It happened again today, july 23, 2015. The dealer service department told me they now have a recall on the vehicle that will fix it, but there is no record online of a recall issued for this problem since the last time it happened in april 2015.
Purchased vehicle in may 2013 and since then 4-5 times the battery has gone dead while the vehicle was just sitting parked. Sometimes for just a few hours. Nothing had been left on in the interior and the headlights are set to automatic. Have had car towed to dealer 2-3 times but they never find a problem. Last time it happened was just under a month ago and I had it jumped. The car had been sitting for a couple days. My husband took it to work last night (4/4/15) and came home around 8am. The car sat in the driveway until 9:30pm when he went to leave for work and it was dead again. This is a pervasive problem and needs to be addressed more fully than just asking people to not leave things plugged in.
Tl* the contact owns a 2013 ford c-max hybrid. The contact stated that the battery failed to remain charged. The vehicle was towed to the dealer, who diagnosed that the battery needed to be replaced. The vehicle was repaired but the failure recurred on numerous occasions. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Purchased this vehicle in march 2014. First incidence of a dead battery happened around june of same year and when I called the service department from where I purchased it, they said to have it jumped and then drive it to dealership's service department. Roadside assistance came out to jump battery and then I drove it to dealership (about 40 miles away). Technicians did whatever testing on it and came back to me and said that since I had driven it such a distance, it "had reset all computer functions and they couldn't tell what was wrong". They then told me that if it should happen again, to have vehicle towed to service department so that they could hook up computer to it to see what is wrong. August of 2014, went to leave for work and car was dead again. This time, called roadside assistance to get it towed to dealership. With the way this vehicle is when it is "dead", I could not put the car into neutral to get it out of my driveway for tow truck, so he had to give it a quick jump to get enough power for me to get it into street. Towed it to dealership, they ran diagnostics, and decided to replace battery. Today, november 9, 2014, went to go get into car and it was found dead again. Will be having it towed to dealership in morning to see what they have to say. Very unhappy about this issue as I really do enjoy the car.
Just bought an off lease 2013 ford cmax for my wife and in the passenger visor mirror I found a note from the prior owner stating that the vehicle is a lemon because it didn't start 7 times in the 2 years he leased it. What are we in for? I read that non start is a problem with the cmax.
Purchased used c-max 2013 on or about 15 october 2014. Visited ford dealer 3 times. The next morning the car was found dead in our drive way. Charged the battery at 12 amps for 2-2.5 hours and read 75% charge. There were no indications of battery or charging system malfunction. Called the ford dealer and tried to drive to dealer located 15-20 minutes away. Stopped at red light and proceeded through light when green. Got to the green light side and the battery light flashed for 2-3 seconds, blinked and the car quit. Speed under 10 MPH. Hwy speed 50 MPH limit. With the car now in the off position you have no power steering, no power brakes, no emergency flashers and no brake lights due to battery failure. One day later they found that the charging dc/dc system module had failed which is why the battery failed. The battery light came on at or about 12.0 v instead of 12.8 volts which would have indicated a failed charging system (like the old alternator light but this vehicle does not have an alternator). No battery/charging system monitoring system gauge present in standard instrumentation panel. I believe that there is an error in the computer monitoring system to alarm at 12.0 v (dead battery voltage) verse 12.8 volts showing a failed charging system component. Posted alert on c-max form to buy volt meter to plug into 12 v socket to monitor until ford fixes both the warning light and also makes the charging system components fault tolerant (have 3 or more parallel system with alarms). Called ford. Wrote ford a letter advising them of this condition.
My 2013 ford c-max hybrid battery is dead in the garage again. No electrical systems were left on overnight. The car does not have a traditional battery to start the engine; it uses the hybrid battery to do that. This is the 4th time my car is dead. I called aaa twice and charged/jumped it myself with a battery charger the other times. I took it to the dealer twice and they could not find any issues, of course. I previously reported poor mpgs for this vehicle, I am wondering if a faulty battery or related electrical components is the cause for both issues. I have seen this problem reported on several other consumer complaint web sites by many people. This apparently is a chronic issue for this vehicle. My warranty is almost up, if I am having issues throughout my warranty period with this issue (with no resolution), what happens when jumping the battery fails to bring the car back to life after the warranty runs out? I request an investigation into this common issue and press ford to fix the issue and extend the warranty on the battery and charging electrical system.
I was on way to work @ 15:30 and I can not get into my leased car because there is catastrophic electrical failure.I can not give you mileage because there is no way to access or read electric digital odometer display.ford roadside sent tow truck to tow my ford lease in for catastrophic electrical failure the tow driver attempted to jump start that failed also.was towed to servicing dealership future ford because original purchase/lease dealer lithia fresno is not authorized to service their own ford c max hybrid lease. I am begging whoever reads this complaint please do so with integrity and share it with somebody,anybody or agency with authority/jurisdiction to open case and investigate, or doing anything to stop these serious, potentially deadly ford cmax failures. Catastrophic mechanical, electrical, sync system failures.this is the 3rd separate, complete, catastrophic failure w this cmax hybrid in 18 months of my lease.I want others to at least have the knowledge of what has happened to us already so that others may not get hurt.for the sake of safety of millions and the integrity of doing the right thing thank you.
Additional data: ford customer service admitted the first recharge of the hybrid was done with and inadequate software system. On may 31 the car again failed to start. Ford admitted that the software had been changed to accomplish the logic system to better control the car. It is note here ford also admitted this c mac was made for parts form both 2013 and 2014 inventory. My issue is ford has acknowledge refund to be paid for loss in mpg. However ford fails to recognize the scientific fact recharging of a depleted battery markedly reduces life. I believe safecar.gov must force ford to acknowledge this failure: this message sent to ford " my VIN number for my c-max is [xxx]. It is a scientific fact total discharge of a battery followed by a recharge lowers the life expediency of the battery. This has happened twice. The first recharge was done with a ineffective software change. The second recharge was done with an improved software change. Question to be answered by ford. Because of ineffective software my battery life has been reduced. As a result ford is obligated to compensate me for these failures. My question to ford is:"what will ford do to compensate?" information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
On or about12/21/2013c-max failed to start, late on rainy night on federal reservation. Hybrid battery failed. Sheehy marlowe heights recharged hybrid battery changed software returned car. With mileage reduction to 38 mpg car was defined as a mixture between 2013 and 2014 part build. On 31 may 2014 car again failed to start. Hybrid battery failed. Serviced by sheehy ford springfield returned 2 days later with mileage reduction to 38 mpg. Requested ford engineering review of two failures. No report from ford as of this date.
Tl* the contact owns a 2013 ford c-max hybrid. The contact stated that the vehicle failed to start. The vehicle was taken to the dealer where it was found that the battery needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was contacted about the failure. The failure mileage was approximately 2,000.
The second day was the 1st time my car died. I took to the dealer and supposedly they replaced battery. My car died 5 times again after. Last friday 01/10/14 took car for 3 recalls one was for the battery. Today 01/16/14 at 04:10am my car died again. This is very inconvenient when my time is very limited.
The lift gate repeatedly continues to crash down on my shoulder and back after having to physically lift open the lift gate because the buttons or controls to opera lift gate would not work would not open without me lifting it when I completely opened it and went to lean in my leased ford cmax the lift gate came down crashing onto on my back shoulder neck as I was leaning well into the rear hatchback area.this continues repeatedly having to physically open lift gate and then it crashes back down on me without touching any buttons or even trying to close it.I reported incident at time I took leased ford in again for recall service and still ford says the recall work is complete and the liftgate actuator has never been replaced after multiple complaints and multiple attempts to bring it to dealership for service on our leased cmax .this has been reported to ford dealership and had to go into ford for warranty recall notice of lift gate actuator was to be replaced as well.the lift gate continues to have issues and will come down while I am underneath and it has to be manually closed and opened buttons work occasionally never for longer than a week besides it comes down and actually bounces back up off my body to come crash down again before I can try to get away.
Our leased ford cmax was parked thurs nov 8th with all doors locked windows rolled completely up and remained un touched,un driven,keys not touched at all until several days later we came home in other vehicle sun late morning noonish to find that our leased ford cmax hybrid had all 4 windows rolled completely down doors unlocked without being touched, driven,keys not touched either for 3 days prior.the 2 keys that came with it were in their normal storage place at our home. When we left the leased ford cmax had all 4 windows up.this happened again the following sunday nov 17th 2013 mid morning early afternoon under the exact parking place windows completely up doors locked we came home again ford cmax had all 4 windows rolled completely down doors unlocked.no body else lives with us or even has access to the keys nor did we touch the keys and did not drive the cmax for days prior to each incident.the 3rd time a sun nov 24th 2013 I did finally take video showing the cmax with windows down doors unlocked.this has not ever been mentioned that it is possible or that our leased ford cmax can roll its windows down all by itself multiple times.
At 35 MPH entire display and operating system catastrophic failure completely shut down all but motor to get us .75 mile back home windows locked AC shut off in 109 degree outside temp with our service dog for search and rescue in car with us no sync system or driver info display no ability to open doors or unlock doors or windows could not turn AC back on in 109 degree outside temperature we got home called dealer where we leased it from and we were told "just jumpstart it that's what I did for a prius".
Car will not start. Electrical system totally dead. Only variation ambient temperature dropped to 32 degrees last night. No other logical reason for electrical system to fail. Called service department to inform of car trouble, mechanic informed me he has several new cars on the lot with the same issue.
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