Additional data: ford customer service admitted the first recharge of the hybrid was done with and inadequate software system. On may 31 the car again failed to start. Ford admitted that the software had been changed to accomplish the logic system to better control the car. It is note here ford also admitted this c mac was made for parts form both 2013 and 2014 inventory. My issue is ford has acknowledge refund to be paid for loss in mpg. However ford fails to recognize the scientific fact recharging of a depleted battery markedly reduces life. I believe safecar.gov must force ford to acknowledge this failure: this message sent to ford " my VIN number for my c-max is [xxx]. It is a scientific fact total discharge of a battery followed by a recharge lowers the life expediency of the battery. This has happened twice. The first recharge was done with a ineffective software change. The second recharge was done with an improved software change. Question to be answered by ford. Because of ineffective software my battery life has been reduced. As a result ford is obligated to compensate me for these failures. My question to ford is:"what will ford do to compensate?" information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2013 Ford Redundant C-Max Hybrid engine complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Vehicle continues to accelerate at slow speeds when accelerator pedal is lifted on slippery surfaces causing vehicle to slide and spin. Completely unsafe to drive under these conditions.
Our leased ford cmax was parked thurs nov 8th with all doors locked windows rolled completely up and remained un touched,un driven,keys not touched at all until several days later we came home in other vehicle sun late morning noonish to find that our leased ford cmax hybrid had all 4 windows rolled completely down doors unlocked without being touched, driven,keys not touched either for 3 days prior.the 2 keys that came with it were in their normal storage place at our home. When we left the leased ford cmax had all 4 windows up.this happened again the following sunday nov 17th 2013 mid morning early afternoon under the exact parking place windows completely up doors locked we came home again ford cmax had all 4 windows rolled completely down doors unlocked.no body else lives with us or even has access to the keys nor did we touch the keys and did not drive the cmax for days prior to each incident.the 3rd time a sun nov 24th 2013 I did finally take video showing the cmax with windows down doors unlocked.this has not ever been mentioned that it is possible or that our leased ford cmax can roll its windows down all by itself multiple times.
At 35 MPH entire display and operating system catastrophic failure completely shut down all but motor to get us .75 mile back home windows locked AC shut off in 109 degree outside temp with our service dog for search and rescue in car with us no sync system or driver info display no ability to open doors or unlock doors or windows could not turn AC back on in 109 degree outside temperature we got home called dealer where we leased it from and we were told "just jumpstart it that's what I did for a prius".
6 of 21 available plug-in miles remaining, driving in normal freeway traffic. Vehicle suddenly lost power and went into "stop safely now" mode with wrench icon and red warning triangle. Vehicle retained minimal power availability and was eventually able to limp vehicle out of traffic and onto side road. Called two different dealers and was told to wait a few minutes and restart. After 10 to 12 minutes and three restart attempts, finally restarted with full functionality restored. Error again appeared just as I reached home. Called dealer again and was told battery must have overheated; check again in the morning and it should be fine. This is the third time the problem has occurred since purchase in mid-june 2012. Each time taken to dealer they can find "nothing wrong with the vehicle - no error codes set." concerned about the sudden loss of propulsion power in freeway traffic, and limited knowledge of service people / limited retention of error condition codes by the vehicle's computers. Running a ford sync vehicle health report immediately after the event occurs shows all systems "okay."
While driving at 35 MPH on highway 90 in biloxi, ms, I received a "stop safely now" red triangle warning on my 3 week old 2013 ford cmax hybrid. The car died and I was stopped in the turning lane of heavy traffic. I called the biloxi police department for assistance in getting off the road safely due to the high volume of traffic.
Tl* the contact owns a 2013 ford c-max hybrid. The contact stated that the vehicle failed to start after being serviced. The vehicle had to be jumped in order for it to start. The contact was told that the vehicle could have problems if the incorrect oil filter is placed on the vehicle. The contact took the vehicle to the dealer but they had not been able to determine what caused the failure. The manufacturer stated this was a known issue but they do not have a fix. The failure mileage and current mileages was 3,000.
Vehicle was parked for approximately 45 minutes. Upon return to the key was inserted and then turned to start. The gasoline engine immediately started and went to max engine RPM then appeared to shut down via the engine overspeed sensor. As soon as the engine speed dropped to zero, it again repeated the high RPM overspeed. This time the key was turned to the off position. It was noted that no warning lights or messages were displayed. The interior of the vehicle was examined and nothing was near the accelerator pedal. The key was returned to the start position with the same overspeed condition happening again. The key was immediately turned to off. Again no warning lights or messages appeared. The vehicle was allowed to set for about 5 minutes. The key was turned to start. The engine did not overspeed, but was notably surging at idle. Vehicle was placed in gear and driven four blocks, with the engine surging, to the owners driveway and parked. The ford dealer was contacted. They advised to "drive it in so we can look at it". I advised that I felt it was unsafe to operate to the possible rapid engine acceleration. A wrecker was called, upon it's arrival, the vehicle was started by the wrecker driver, he stated that the car seemed to be fine. While driving the vehicle onto the wrecker bed, he experienced the sudden engine overspeed. He then stated, "now I see why you don't want to drive this". The vehicle was then delivered to the ford dealership for examination, and hopefully, repair.
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