2019 Ford Transit Connect: backup camera failure

Filed May 12, 2026 · Driver assistance, Visibility · OH

Description of Defect: When the vehicle is shifted into reverse, the rearview camera display freezes for several seconds before going black. This malfunction creates a direct and serious safety hazard — during the period the display is frozen, the image shown does not reflect actual real-time conditions behind the vehicle. Any pedestrian, child, or object that moves into the path of the vehicle after the display freezes will not be visible to the driver. This significantly increases the risk of a backover collision. Dealership Inspection Outcome: I brought the vehicle to an authorized Ford dealership for diagnosis. Upon inspection, the technician was unable to detect the diagnostic trouble code associated with Recall 25S89, and as a result, the vehicle was deemed to have passed inspection. However, the malfunction continues to occur. The failure to trigger the recall code does not resolve the underlying issue — the camera display still freezes and blacks out during reverse operation, leaving the driver without a functioning rearview safety system. Safety Concern: A rearview camera is a federally mandated safety feature. A display that intermittently freezes and then goes dark is functionally equivalent to having no camera at all during those critical moments. This is not a minor inconvenience — it is a safety system failure that puts pedestrians and other individuals behind the vehicle at risk every time the vehicle is put in reverse. Requested Action: I am requesting that the federal safety agency investigate whether Recall 25S89 adequately captures all failure modes associated with this defect, and whether vehicles that present with this symptom but do not trigger the associated diagnostic code are being improperly cleared at dealerships. A remedy should be identified and applied to all affected vehicles regardless of whether the recall code is detected during inspection.

Filed Jan 30, 2024 · Airbags, Electrical · FL

Transmission converter and Ford refuses to honor the repair. It does not show on their computer yet the RPM needle goes up and down on stealth mode. The wiper hose keeps coming off. The back up camera kept going black. The AC went out at less than 40,000 miles. The software will not update. The eco system would not work properly. The passenger bag is not detected.

Filed Mar 25, 2022 · Driver assistance · FL

This entire vehicle is a problem, including my backup camera needing to be replaced 2x since Oct. My work van does not have a rearview mirror or window so its crucial I'm a sole proprietor business owner and my only business vehicle (2019 Ford transit connect) has been in the shop a total of over 10 weeks in the last 10 months. I have had numerous problems with my vehicle including my back up camera not working (which is very important since I don't have a rear view mirror or back windows), Ford pass not working, AC blowing heat, transmission problems, check engine light on, vehicle stalling, and emissions problem. So far in 2022, it has spent over 3 weeks in the shop and is currently in the shop. I have had 3 different computer modules, EGR valve, torque converter, and backup camera replaced and I was just told today it needs another back-up camera and the heater control module replaced. I bought my vehicle brand new from Village Ford (now Gary Yeoman) in 2019 and it currently has 38,000 miles on it. The regular warranty ended at 36k miles, but Ford corporate purchased me an extended warranty covering my vehicle to 75k miles due to the vehicle spending an entire month in the shop Nov 2021. I have called and emailed Ford Corporate multiple times including talking to very unhelpful supervisor. I clearly have a bad vehicle and it is a huge inconvenience and is adversely affecting my business. I have asked for Ford to buy my vehicle from me and told there is nothing they can do. As a consumer I am made to feel like all these problems are somehow my fault, when I have done nothing wrong except unknowingly bought a lemon vehicle and because I haven't had the exact same problem 3x, it doesn't qualify for the FL lemon law. There should be some provision for a vehicle with 8+ problems and that has spent 11 weeks in the shop in 10 months. This is a wrapped WORK vehicle that advertises my business. Guess how many business cards I passed out during those 11 weeks? ZERO.

Filed May 9, 2021 · Driver assistance, Visibility · 3,000 miles · FL

On going, I have pictures of multiple stages with the mileage. The wipers continue to malfunction. The car has gone in multiple times for this. The hose continues to disconnect. The rear camera, sensors, charging mechanisms malfunction. It activates the rear camera it also says parking issue and back up camera malfunction. It will happen while in motion.

Filed Jan 24, 2020 · Brakes, Electrical · 300 miles · MD

Tl* the contact owns a 2019 ford transit connect. While driving at various speeds, the pre-collision assist engaged spontaneously without warning or potential collision. There was an abnormal buzzing noise detected. The vehicle was taken to ted britt ford of chantilly ford building (4175 auto park cir, chantilly, va 20151(703) 454-0008) and waldorf ford (2440 crain hwy, waldorf, md 20601(301) 234-7591) however the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 300. *bf consumer stated some of the issues while driving, screen freezes, rear backup camera activated when in stop, blue tooth freezes, radio freezes, clock freezes, odometer flashes red light, buzzer goes off indicating a head on collision, door open and screen continues to stay on when vehicle is turned off, car misfires randomly, vehicle surges, tire on the driver front side continues to lose and pulls to left.