I started experiencing a sluggishness and jerking sensation upon acceleration. I took my van to Starling Ford who diagnosed it to be a transmission issue. An estimate was given for either replacing or repairing the transmission. Shock. I took the van to Premier Auto Care, for a second opinion. They then referred me to Quality Transmission after driving the van. I asked Ford for some assistance since the quote was so much and it was out of warranty at 60,784 miles due to "wear and tear". After about a week, Ford responded with $5,984.37. I decided to have Quality Transmission replace the transmission after hearing from 2 mechanics that they had seen other Ford Transit Connect vans, with more mileage than mine, having the same transmission problems. I find it hard to believe that a transmission had to be replaced before 100,000 miles, which seems to be the magic number for miles. My van is used for personal use only.
2020 Ford Transit Connect: complete transmission failure
6 of the 32 complaints about the 2020 Ford Transit Connect describe complete transmission failure.
- owner complaints
- 6
- of this car's complaints
- 19%
- recalls
- 4
Complete transmission failure by model year
- 20211
- 20206
- 201910
- 20162
- 20143
- 20132
- 20101
What owners say
Transmission failure in my 2.0L Ford Transit Connect at approximately 94,000 miles. When I shift into reverse, the van sometimes drives forward instead of backing up — as if the transmission is confused or stuck in the wrong gear. Over time, reverse completely stopped working altogether. Additionally, after coming to a full stop (such as at a red light), the van occasionally stalls or becomes unresponsive when pressing the gas pedal. This creates dangerous situations in traffic. All recommended maintenance has been done on time, including a full transmission flush performed by a Ford dealer at around 80,000 miles. There were no warning lights or error messages before the issue began. After researching, I found many other Transit Connect owners with the same problem, especially in models with the 2.0L engine. This points to a potential defect in the transmission system. A full transmission replacement may be necessary, and I believe Ford should issue a recall to address this recurring failure.
My 8F35 transmission failed at 95,000 miles, a new unit was put in and that transmission failed at about 175,000 miles, a new transmission was not put in for replacement, but was rebuilt by Ford and currently I have 185,000 miles and as I slow down the transmission starts to jerk and I am slammed forward in my seat. This transmission does this everyday, without fail. Just a matter of time before this transmission fails.This transmission is acting like the last 2 transmissions that failed.
Powertrain fault Transmission torque converter clutch is not operating as expected. Transmission not shifting properly. Fixed many times and still same issue, now it needs new transmission.
Three summers in a row now the transmission "overheats" causing warning lights and errors to pop up while driving, then going away. Sometimes disabling vehicle power altogether. When control does come back, transmission gear changes happen at the wrong rpm , stuttering the vehicle and making erratic driving behavior. Ford ignored my requests to investigate for two years, and now that it's out of warranty, tell me I need to pay them to install a brand new transmission
Transmission failed with only 17,000 miles (mostly highway) on the car. The car did not move forward from a parked location. It only moved in reverse. It had to be towed to the nearest dealership and when they examined it, it did not move in reverse either. Even though it is under warranty, the dealers are taking a long time to repair the car.
Service bulletins that may apply
- This article supersedes TSB 24-2092 to update model years
- This article supersedes TSB 22-2281 to update the Part List
- Transmission slipping concerns, harsh engagements and various clutch diagnostic trouble codes (DTCs). Some...
- Transmission slip during acceleration from a stop when hot
- 2019-2020
- Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge...
- Illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0766 stored in the...
- Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge...
Related recalls
Power train: automatic transmission: control module (TCM/PCM/tecm)
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2019-2020 Transit Connect vehicles previously repaired incorrectly under recall number 20V‑636. The powertrain control module (PCM) software has fail-safe temperature threshold values higher than intended for the engine. This may delay engine cooling and result in engine overheating.
- Risk
- An engine that overheats increases the risk of a fire.
- Remedy
- Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 21, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25S32.
Recall number 25V196000 · Recall details
Power train: shift linkage/cable/rod
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
- Risk
- A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
- Remedy
- Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 22S43.
Recall number 22V413000 · Recall details
Power train: shift linkage/cable/rod
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
- Risk
- A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
- Remedy
- Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S24.
Recall number 21V376000 · Recall details
Power train: automatic transmission
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
- Risk
- Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
- Remedy
- Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S49.
Recall number 20V550000 · Recall details
Questions about the 2020 Ford Transit Connect transmission failure
Is complete transmission failure a common problem on the 2020 Ford Transit Connect?
6 of 32 owner complaints about the 2020 Ford Transit Connect (19%) mention complete transmission failure. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2020 Ford Transit Connect?
There are 4 recalls and 13 service bulletins for the same area of the car. Check them below with your VIN.
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