On [XXX] [XXX]am Pacific Standard Time bus passenger [XXX] was injured when Livermore Transit Authority bus driver name unknown Latin male, bus number ; route number 30 West Dublin license plate number [XXX] slammed on brakes and bus passenger was thrown from her seat . Injured passenger was transported to Stanford University Medical Trivalley, 5555 Las Positas Blvd, Pleasanton, California, 94588. Injured passenger had surgery and has a long recovery ahead. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The worst 2016 Gillig Low Floor problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Tires1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Tires1
Recalls 20
Electrical system: 12v/24v/48v battery
- What is wrong
- Gillig, LLC (Gillig) is recalling certain 2014-2021 Low Floor transit buses. The rear-mounted ultracapacitors may allow the engine to be started when the master battery disconnect switch is in the "OFF" position.
- Risk
- The engine may be started unexpectedly, increasing the risk of injury to anyone nearby the engine compartment during maintenance operations.
- Remedy
- Dealers will update the software for the buses equipped with the Vanner Ultracapacitor system, and conduct a hard rewire for the buses equipped with the KBI system, free of charge. Owner notification letters were mailed on June 22, 2022. Owners may contact Gillig's customer service at 1‑510‑264‑5073 for 1‑800‑735‑1500.
Recall number 22V276000 · Recall details
Steering: hydraulic power assist: pump
- What is wrong
- Gillig, LLC. (Gillig) is recalling certain 2013-2020 hybrid and all-electric Low Floor buses equipped with a steering system that uses a high-voltage electric motor and hydraulic pump assembly to provide power steering assist. The shaft coupling between the motor and pump may fail and cause a loss of hydraulic power steering assist.
- Risk
- A loss of power steering assist may increase the risk of crash.
- Remedy
- Gillig will notify owners, and dealers will replace the motor-pump assemblies, free of charge. The recall began August 13, 2020. Owners may contact Gillig customer service at 1‑800‑735‑1500.
Recall number 20V392000 · Recall details
Electrical system: wiring: fuses and circuit breakers
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2012-2020 Low Floor buses. The circuit breaker ratings on the DEF Line Heater circuit and the Aftertreatment-Ignition circuit may be higher than the rating for the wire and connector.
- Risk
- With the improper circuit breaker rating, an electrical short in either of these circuits may increase the risk of a fire.
- Remedy
- Gillig will notify owners, and dealers will replace the circuit breakers, free of charge. The recall began April 24, 2020. Owners may contact Gillig customer service at 1‑510‑264‑5073 or 1‑800‑735‑1500.
Recall number 20V179000 · Recall details
Exterior lighting: headlights
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2014-2019 Low Floor buses. Uncovered electrical terminals in the headlight power circuit may short circuit to ground, causing a loss of headlights.
- Risk
- A loss of headlights can reduce the driver's ability to see, increasing the risk of a crash.
- Remedy
- Gillig has notified owners, and dealers will install new back covers on the headlight buckets, free of charge. The recall began April 1, 2019. Owners may contact Gillig customer service at 1‑510‑264‑5073 or 1‑800‑735‑1500.
Recall number 19V193000 · Recall details
Steering: linkages: drag: link: connection
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2016-2018 Low Floor buses. The ball stud of the steering system draglink may not have been properly tightened.
- Risk
- If the ball stud is insufficiently tightened, the ball stud may wear, resulting in reduced handling and stability, increasing the risk of crash.
- Remedy
- Gillig will notify owners, and dealers will inspect and correct the ball stud tightness, as necessary, free of charge. The recall began March 20, 2019. Owners may contact Gillig customer service at 1‑510‑264‑5073 or 1‑800‑735‑1500.
Recall number 19V059000 · Recall details
Structure: emergency: escape/egress/exit
- What is wrong
- Gillig, LLC (Gillig) is recalling certain 2016-2017 Gillig Low Floor transit buses. As built, one of the emergency exit windows may not be able to be easily used in the event of an emergency. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
- Risk
- An obstructed emergency exit can hinder passengers from vacating the bus in the event of an emergency, increasing the risk of injury.
- Remedy
- Gillig will notify owners, and dealers will move one of the emergency exit windows to an unobstructed location, free of charge. The recall began February 22, 2019. Owners may contact Gillig's customer service at 1‑510‑264‑5073 or 1‑800‑735‑1500.
Recall number 18V886000 · Recall details
Service brakes, air
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2013-2018 Gillig Low Floor transit buses equipped with disk brakes. The spring cage bolts on the air brakes may not be sufficiently tightened, reducing the effectiveness of the parking brake.
- Risk
- Loose cage bolts may result in the bus rolling away when in the park position or a loss of braking ability if the service brake air pressure is lost while moving. Either condition may increase the risk of a crash.
- Remedy
- Gillig will notify owners, and dealers will tighten the spring cage bolts, free of charge. The recall began December 10, 2018. Owners may contact Gillig customer service at 1‑510‑264‑5073 or 1‑800‑735‑1500.
Recall number 18V789000 · Recall details
Exterior lighting: turn signal
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2012-2018 Gillig Low Floor vehicles. The front and rear turn signals on these vehicles may flash at different rates, potentially confusing other drivers of the vehicle's intention. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Risk
- The mismatched flashing may confuse other drivers, increasing the risk of a crash.
- Remedy
- Gillig will notify the owner of the buses, and dealers will reprogram the turn signals with new software, free of charge. The recall began August 30, 2018. Owners may contact Gillig customer service at 1‑510‑264‑5073 or 1‑800‑735‑1500.
Recall number 18V511000 · Recall details
Exterior lighting: turn signal: flasher unit
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2001-2018 Gillig Low Floor transit buses. The turn signals may flash slowly, reducing their visibility to other drivers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Risk
- The reduced visibility of the turn signals can increase the risk of a crash.
- Remedy
- Gillig will notify owners, and dealers will update the software that controls the turn flash rate, free of charge. The recall began on August 2, 2018. Owners may contact Gillig customer service at 1‑510‑264‑5073 or 1‑800‑735‑1500.
Recall number 18V418000 · Recall details
Steering: electric power assist system
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2013-2016 Hybrid and all Electric Low Floor buses with electro-hydraulic power steering assist. The coupler between the high-voltage electric motor and hydraulic steering pump shafts may fail, resulting in a loss of power steering assist.
- Risk
- A loss of power steering assist will cause the need for increased steering effort, increasing the risk of a crash.
- Remedy
- Gillig will notify owners, and dealers will replace the steering motor-pump assemblies, free of charge. The recall began on October 24, 2017. Owners may contact Gillig customer service at 1‑800‑735‑1500.
Recall number 17V559000 · Recall details
Seat belts: front: buckle assembly
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2017-2018 Low Floor transit buses, equipped with Recaro Commercial Bus Driver Seats. In the affected seats, the seat belt buckle may be stuck in the locked position, preventing the seat belt tongue from being able to be inserted and locked.
- Risk
- If the seat belt cannot be latched, the bus may be operated without the seat belt being used, increasing the risk of injury in the event of a crash.
- Remedy
- Gillig will notify owners and work with the supplier to replace the buckles, free of charge. The recall began on October 4, 2017. Owners may contact Adient-Recaro at 1‑248‑484‑3250 or Gillig Service at 1‑800‑735‑1500.
Recall number 17V519000 · Recall details
Suspension
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2015-2016 Low Floor transit buses equipped with Norgren-brand suspension kneeling modules. The suspension kneeling modules on these vehicles have snap rings on the solenoid valve pistons which may not have been fully inserted and seated during assembly, potentially affecting the suspension air bag pressure and the vehicle's suspension height.
- Risk
- An unexpected loss of suspension air bag pressure while driving would result in an abrupt reduction in suspension height, potentially increasing the risk of a crash. A loss of suspension air bag pressure could also occur during vehicle servicing, increasing the risk of injury to maintenance personnel.
- Remedy
- Gillig will notify owners and pay fleets to inspect the front and rear kneeling modules. A snap ring reset tool will be provided free of charge to permanently seat the snap ring in the intended groove. The recall began on June 2, 2017. Owners may contact Gillig customer service at 1‑800‑735‑1500.
Recall number 17V263000 · Recall details
Visibility/wiper
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2016-2017 Low Floor transit buses. The affected vehicles have wiper arms that can crack where they mount to the wiper motor causing the wiper arms to bend or detach from the vehicle.
- Risk
- A loss of wiper function can reduce the driver's visibility, increasing the risk of a crash.
- Remedy
- Gillig will notify owners, and dealers will replace the affected wiper arms, free of charge. The recall began on March 31, 2017. Owners may contact Gillig customer service at 1‑800‑735‑1500.
Recall number 17V156000 · Recall details
Exterior lighting: turn signal
- What is wrong
- Gillig LLC (Gillig) is recalling certain model year 1997-2017 Low Floor transit buses. The front turn signals installed on standard profile (non-BRT) buses may not be sufficiently visible to other drivers or pedestrians. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Risk
- The reduced visibility of the turn signals may increase the risk of a crash.
- Remedy
- Gillig will notify owners, and dealers will install turn signals that have increased visibility. The recall began June 7, 2019. Owners may contact Gillig customer service at 1‑510‑264‑5073 or 1‑800‑735‑1500.
Recall number 17V119000 · Recall details
Exterior lighting: turn signal
- What is wrong
- Gillig, LLC (Gillig) is recalling certain 2016-2017 Low Floor transit buses. These vehicles have front LED turn signals with integrated side reflex reflectors that may not be sufficiently visible to other drivers or pedestrians. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Risk
- A bus that has reduced visibility to other drivers or pedestrians has an increased risk of a crash.
- Remedy
- Gillig will notify owners and will replace the LED turn signal/reflector units, free of charge. The recall is expected to begin March 31, 2017. Owners may contact Gillig customer service at 1‑800‑735‑1500.
Recall number 17V099000 · Recall details
Fuel system, other
- What is wrong
- Gillig LLC (Gillig) is recalling certain model year 2015-2016 Low Floor compressed natural gas (CNG) transit buses manufactured September 1, 2015, to December 5, 2016, equipped with Amerex SafetyNet fire suppression system panel/controller units. These buses have gas detection electronics that may be disabled without providing the operator with a warning of a system malfunction. Affected display panel/controller units were also provided as replacement parts for warranty claims, part numbers 16389, 24109, 24918, 24926 and 24927.
- Risk
- If not corrected, the fire suppression systems on certain CNG-powered buses may fail to indicate the presence of a natural gas (methane) leak. In such cases, the driver will not receive a fault code indicating that the Gas Detection electronics have been disabled. This may increase the risk of asphyxiation, fire, or explosion.
- Remedy
- Gillig will notify owners, and Amerex representatives will replace the Operator Display Panel/Controllers, free of charge. The recall began January 20, 2017. Owners may contact Gillig customer service at 1‑800‑735‑1500.
Recall number 16V931000 · Recall details
Power train: axle assembly
- What is wrong
- Gillig LLC (Gillig) is recalling certain model year 2016 Low Floor transit buses manufactured May 26, 2016, to September 26, 2016. The affected buses have axles that may have insufficient grease at the wheel ends, possibly resulting in bearing failure.
- Risk
- Bearing failure may increase the risk of a crash.
- Remedy
- Gillig service centers or the fleet services for the bus owners will inspect the wheel bearings and add grease as necessary, free of charge. The recall began on October 5, 2016. Owners may contact Gillig customer service at 1‑800‑735‑1500. Note: Gillig is advising that vehicles with the affected axles are removed from operation until the recall has been remedied.
Recall number 16V701000 · Recall details
Service brakes, air: supply: hoses, lines/piping, and fittings
- What is wrong
- Gillig LLC (Gillig) is recalling certain model year 2014-2016 Gillig 29-foot Low Floor transit buses manufactured November 20, 2014, to February 11, 2016. These buses, equipped with disc brakes, have rear brake hoses that can rub chassis components and fray.
- Risk
- A frayed hose may leak air, causing the rear brake(s) to lock up unexpectedly, or fail to operate when the brakes are applied. Either scenario increases the risk of a crash.
- Remedy
- Gillig will provide fleets new rear brake hoses, fittings, clamps, and hardware along with instructions on how to reorient the hoses using the new fittings, and reimburse them for their labor, free of charge. The recall began on September 29, 2016. Owners may contact Gillig customer service at 1‑800‑735‑1500.
Recall number 16V662000 · Recall details
Exterior lighting: brake lights
- What is wrong
- Gillig LLC (Gillig) is recalling certain model year 2012-2016 Lowfloor diesel-electric hybrid vehicles manufactured March 6, 2012, to June 7, 2016. The affected vehicles are equipped with stop lamp activation that may inadvertently flash the rear brake lights. As such, these vehicles do not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Assoc. Equipment."
- Risk
- Flashing brake lights may cause confusion to other drivers, increasing the risk of a crash.
- Remedy
- Gillig will notify owners, and dealers will install a new software update, free of charge. The recall began on July 2016. Owners may contact Gillig customer service at 1‑800‑735‑1500.
Recall number 16V451000 · Recall details
Visibility: glass, side/rear
- What is wrong
- Gillig LLC (Gillig) is recalling certain 2016 Low Floor vehicles manufactured March 3, 2016, to April 21, 2016. The driver's side window on the affected vehicles may block too much light, thereby decreasing the driver's visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
- Risk
- Reduced driver's visibility can increase the risk of a crash.
- Remedy
- Gillig will notify owners, and dealers will install compliant driver's windows, free of charge. The recall began on June 20, 2016. Owners may contact Gillig customer service at 1‑800‑735‑1500.
Recall number 16V320000 · Recall details
Technical service bulletins for the 2016 Gillig Low Floor 21
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- During the review of the coolant sensor circuit in some buses, it was determined that the 10 Amp circuit...
- Because of a supply issue with the blue hose covering, Eaton is temporarily making FC-300 hose using black...
- Because of the high failure rate of the Honeywell/Hobbs 4-lb foot brake pressure switch, we are replacing...
- A procedure to properly adjust the draglink so the socket won't over articulate, causing increased wear.
- It was found that an earlier Bulletin spec'd bolts that could be too long due to variances in bolt...
- This field service bulletin is instructing vehicle owners and aftermarket part purchasers to remove the...
- This field service bulletin informs vehicle owners and aftermarket part purchasers that Gillig will be...
- This field service bulletin is informing vehicle owners and aftermarket part purchasers that the Pressure...
- This field service bulletin is informing vehicle owners and aftermarket part purchasers that Neway®, a...
- Gillig has received reports of partial cracking in the steering gear mounting plate in some Low Floor buses
What 2016 Gillig Low Floor owners say
Most recent owner complaints, unedited.
Michelin 305/85r22.5 xzu3 (j) same failures that caused the voluntary recall of 2012. All remaining production dates after the recall (2011-week 45 and forward). Bead ply separation after 100,000 miles. Tires are blowing out from the bead on buses. Michelin representatives have acknowledged that there is a problem and instructed us to remove all 2011 (post recall) /2012 / 2013 tires from fleet. This is definitely a safety issue.
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Questions about the 2016 Gillig Low Floor
Is the 2016 Gillig Low Floor reliable?
Owners have filed 2 complaints about the 2016 Gillig Low Floor, 2.0 times a typical Low Floor model year.
What is the most common problem with the 2016 Gillig Low Floor?
Tires, with 1 complaint.
How many recalls does the 2016 Gillig Low Floor have?
20 recalls, covering electrical system, steering and exterior lighting.
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