The contact owns a 2025 GMC Sierra 2500. The contact stated that the front driver’s side door handle failed to operate as needed, and the contact was unable to exit the vehicle through the driver’s side door. The vehicle was taken back to the dealer, and a new handle was ordered. The part was replaced under warranty. Soon after the repair, the liftgate failed to open or close as needed and became inoperable. The vehicle was taken back to the dealer for the liftgate to be serviced under warranty. The manufacturer was not notified of the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 300.
GMC Sierra 2500 door locks problems
18 of the 1,841 owner complaints about the GMC Sierra 2500 describe doors won't lock, open or latch, most of them for the 2009 model year.
- owner complaints
- 18
- worst model year
- 2009
- typical mileage
- 37,500
Is there a fix? There are 4 recalls for this area of the car. See below
By model year
- 20251
- 20161
- 20151
- 20121
- 20112
- 20095
- 20081
- 20072
- 20041
- 20011
- 19991
- 19971
Often reported together
Won't start 1Won't shift 1Knocking 1Check engine light 1Grinding brakes 1
What owners say
At various intervals, all four door lock actuators have failed. first rear door failures occurred in July 2020. Front door lock actuators began failing Spring of 2021. Rear lock actuators were repaired at a contested (I was charged for 3 hours labor when truck was on site for two) cost of $801.86.
Unlocked driver door will not open from the inside and trapping the occupant.
Warning states TPMS needs service. Everything works off this system, air pressure, door locks, remote start. None of these features work now. My service tech says that the tire pressure sensors are transmitting. New batteries were installed in the key fobs. First time it happened was when I tried to remote start.
The door handles are peeling the fake chrome and it is razor sharp. My interior handles have cut 3 people to date.
Plastic door handle trim seperates and will slice your skin like a razor blade when grabbing handle to open door medical wont pay for stitches they say see your automobile insurance automobile insurance tells you tough luck so you pay for the doctor visit out of pocket gmc dealer tells it will cost 250.00 per door x4 should be there fix and upgrade junk handle. That's just I want is to have my kids to grab the door handle to open the door and slice there finger to the bone that's cool.
The door lock actuator on the driver's door will not work or only partially work at times. Sometimes it works, sometimes it does not work and some times it half engages so the door can be half way opened, but the latch is still engaged so it cannot be opened all the way. My concern is that the door will not be locked when I think it is if I depend on the electric lock. It doesn't matter if I use the keyless entry or the electric button on the interior if it's not working, neither operate the lock. I am concerned about theft of personal belongings, or worse, my entire vehicle if the actuator does not lock the door as intended. If the electronic portion doesn't work and I have left the vehicle running while locked, I must use the keyless entry to unlock the other doors and enter the vehicle via another door and reach over to manually unlock my driver door. Another concern is that the others will stop working as the driver door has and I will not be able to get into my vehicle. These scenarios have presented themselves after the vehicle has been sitting, after a short or long drive as well. There doesn't seem to be any time that you are safe from it not occurring.
At approximately 65,000 miles the passenger side door lock actuator quit working. The lock does not operate with the automatic door lock on the driver side door lock function or the keypad. At approximately 110,000 miles the rear driver side door lock actuator also quit working. This is a highly unsafe situation on many scales especially since there are no keyholes on those doors.
I have a 2009 gmc sierra 2500 with 70,000 miles. At 39,200 miles, the actuator on the front drivers side door lock failed. Then at about 46,000 miles the actuator on the rear drivers side door lock failed. My door locks no longer automatically lock and unlock which creates a safety hazard, particularly in the case of the rear door lock because it cannot be locked or unlocked by the driver without exiting the vehicle and crawling through from the passenger side. If you don't manually lock the rear door, a young child could open the unlocked door while the vehicle is in motion; but if you manually lock the rear door, you cannot get a child out quickly in the event of an accident because it is impossible to access the lock without crawling through from the passenger side. Door lock actuator failures seem to be a common problem on 2009 general motors trucks. My father also has a 2009 gmc sierra 2500, and one of the front door lock actuators failed on it. I had a 2009 chevrolet silverado 3500 truck for use by my staff and one of the rear door lock actuators failed on it. A friend has a 2009 chevrolet silverado 1500, and one front and one rear door lock actuator failed on his vehicle. And, a google search LED me to many postings and complaints related to door lock actuator failures on 2009 general motors trucks and suvs. I have been unable to convince my gm dealer to correct this defect - their estimated cost to replace the two actuators is approximately $800.00 which I simply cannot afford to pay.
Chrome interior door handle. Chrome plating is coming off and is sharp. Cut my finger opening the door. Resembles a paper cut. Took vehicle to dealer and they are replacing handle.
Related recalls
Latches/locks/linkages: tailgate: latch
- What is wrong
- General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
- Risk
- An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
- Remedy
- Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑800‑462‑8782. GM's number for this recall is N242469160. This recall is an expansion of the federal safety agency Recall 24V‑060.
Recall number 24V894000 · Recall details
Latches/locks/linkages: tailgate: latch
- What is wrong
- General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
- Risk
- An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
- Remedy
- Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑800‑462‑8782. GM's number for this recall is N232426400.
Recall number 24V060000 · Recall details
Latches/locks/linkages: hood: latch
- What is wrong
- General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V‑142. Some of the vehicles in 20V‑324 were not part of Recall 20V‑142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V‑142 may not have been heat-treated properly, possibly causing them to fracture.
- Risk
- If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑888‑988‑7267. GM's number for this recall is N202306490.
Recall number 20V324000 · Recall details
Latches/locks/linkages: hood: latch
- What is wrong
- General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.
- Risk
- If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
- Remedy
- GM will notify owners, and dealers will replace the hood assembly, free of charge. The recall began April 13, 2020. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑888‑988‑7267. GM's number for this recall is N192284960.
Recall number 20V142000 · Recall details
Questions about the GMC Sierra 2500 door locks
Which GMC Sierra 2500 years have doors won't lock, open or latch problems?
The model years with the most reports are 2009 (5 complaints), 2007 (2 complaints) and 2011 (2 complaints).
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