The front facing camera failed. Cruise control doesn’t work. Emergency braking doesn’t work. Lane departure warnings and lane keeping assistance doesn’t work. Forward collision warning doesn’t work. The forward facing camera failure was confirmed by an independent mechanic. Warning lights in the driver’s display show that the safety features are not working.
2020 Honda Pilot: adaptive cruise control problems
37 of the 497 complaints about the 2020 Honda Pilot describe adaptive cruise control problems.
- owner complaints
- 37
- of this car's complaints
- 7%
- typical repair cost reported
- $2,000
- typical mileage
- 1,000
- recalls
- 3
Is there a fix? There are 3 recalls for this area of the car. See below
Adaptive cruise control problems by model year
What owners say
On October 7, 2026, at approximately 131,425 miles, my 2020 Honda Pilot Elite suddenly displayed multiple Honda Sensing safety-system failures simultaneously without prior warning. The vehicle displayed Adaptive Cruise Control Problem, Lane Keeping Assist Problem, Collision Mitigation System Problem, Road Departure Mitigation System Problem, and Auto High-Beam Problem. I shut the vehicle completely off and restarted it, but the warnings returned. These failures appear to disable multiple advanced driver-assistance and collision-avoidance functions at the same time. I have found reports from other 2020 Honda Pilot owners describing similar simultaneous Honda Sensing failures, including reported failures of the multipurpose forward camera. I am having the vehicle diagnosed and will retain the diagnostic trouble codes and repair information. I am reporting this because the simultaneous loss of multiple collision-avoidance and driver-assistance safety systems appears to be a potential safety-related defect.
My front sensor camera has malfunctioned which is causing numerous failing safety systems such as lkas, adaptive cruise control and automated braking.
I own a 2020 Honda Pilot with approximately 85,000 miles. While driving, the Adaptive Cruise Control (ACC) and Collision Mitigation Braking System (CMBS) warning lights intermittently come on, causing these Honda Sensing safety functions to become unavailable. The warnings sometimes disappear and the systems operate normally again, but the problem continues to return. The vehicle was diagnosed with DTC U3000-49, Multipurpose Camera Unit Internal Electronic Failure. I took the vehicle to a repair facility and was advised that the multipurpose camera needs to be replaced, with an estimated repair cost of approximately $2,200. The repair facility also told me that they have recently seen other Honda vehicles with the same or very similar issue. They had a Honda Odyssey with a similar Honda Sensing/camera problem just before my Pilot. I am reporting this because the failure occurs while driving and disables ACC and CMBS. I am concerned that similar multipurpose camera failures may be occurring in other Honda Pilot and Odyssey vehicles.
Front facing camera fail. Causing brake system adaptive cruise control, lane keeping assist , collision mitigation, road departure mitigation. Auto high beams to not work
I got in the car one morning and had 5 error codes come on and they have not gone off. None of the driver assist controls are working. The cruise control does not work either. All of the dash lights are on. Toyota determined it is the front camera that failed and repair would be $2000. Car is available for inspection anytime. Unable to drive for long periods as the cruise control does not work. The lane assist option does not work. The automatic break system does not work. Half of the option this car came with do not work.
While driving on my way home from work (24 mile drive) I received on my dashboard faults that flashed briefly for my steering, lane keeping assistance, lane departure, forward collision, automatic emergency braking, adaptive cruise control and parking collision (warning lamps). My radio also had cut out at the same time. While that occurred my steering wheel jerked suddenly while going straight at speeds around 60mph. I brushed it off as a communication issue since it is known to occur on these vehicles, but the steering wheel jerking was new to me. Made it home turned the vehicle off (vehicle was off for 15 minutes). I started up the vehicle no warning lamps came on. But as soon as I got up to 40mph and a mile from my home the same issue occurred but more frequent, but less of the steering wheel jerking. I got where I needed to go and got back onto the road and reached 30 mph the warning lamps came on more a lot more frequently on my way home. As soon as reached my alleyway turning left, the steering wheel had a moment of locking up (about 5-10mph). This came as a shock for me. I backed up into my garage and had to turn the steering wheel left again and the same thing happened. I parked the while the vehicle was running I turned the steering wheel really fast, recreated the steering wheel locking momentarily a few times. I turned the vehicle off and tried to restart it but there was no power. Turns out that my battery had gone bad. I had no indication of a low voltage or battery issue. I replaced the battery and issue was resolved. For me and a situationally unaware driver and this issue occurs where the steering wheel jerked and/or an emergency evasive action was needed, this could cause an accident due to the sudden loss of steering. There was no indication of battery issues. No dealer or independent shops were involved. I am a mechanic myself.
While driving the vehicle on a family trip all of the driver assist functions shut off. Cruise Control, Lane Assist, etc. Numerous warning lights were triggered including brake system. Most noted the various driver assist functions became disabled. We had the vehicle codes read by a couple non-dealer locations. The OBD readers indicted that everything was fine with no codes being presented suggesting an error. Vehicle could be driven but none of the standard safety features with the camera system worked. Took it to Honda Dealer (Honda Marysville, Ohio) who performs all service on the vehicle. They concluded a faulty main camera and noted there were no recalls attributed to the device. Information we researched suggests these Camera's should last the life of the vehicle or at least 10 years. This car's windshield has never been replaced, and the car spends 75% of it's time in a garage. All mileage on the vehicle is highway mileage. Researched information suggests changing the windshield or subjecting cameras to extreme heat (sitting in sun all day, every day) can result in damage but this car was not subject to any of that from it's manufacture. Online forums suggest this issue is impacting both Honda Pilot's and Honda Ridgeline, with a lot more complaints on the Ridgelines. I have all paperwork from Honda and requested the part be returned to us for which Honda complied. No accident occurred as a result of the faulty camera.
The contact owns a 2020 Honda Pilot. The contact stated that the radio made an abnormal crackling and popping sound, and the instrument cluster flickered with the Collision Mitigation Braking System (CMBS), and the cruise control became inoperable while driving. The vehicle was taken to a dealer, where the contact was informed that the failure could not be duplicated. The contact associated the failure with TSB: 20-058 and 21-012, and the federal safety agency Campaign Number: 23V431000 (Back Over Prevention). The vehicle was taken back to the dealer, where the contact was informed that there would be a charge for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 10.
First of, there are a LOT of Honda Pilot owners online who have the same exact complaints in honda forums and social media. Windshield Lane Keep Assist camera is malfunctioning. Adaptive cruise control, Emissions systems, Road departure system, Auto high beam problem, Lane keeping assist, Collision mitigation system warning lights all come on. No previous warnings or failures prior. This started out of the blue and has been happening everyday for a few months now. This malfunction puts driver and passengers at risk.
Warning lights for Adaptive Cruise Control, Lane Keeping Assist, Collision Mitigation, Road Departure, and Auto High Beam all came on simultaneously. From reading several Pilot forums, this seems to be very widespread and dealerships want anywhere between 1500 and 1900 to replace and calibrate the camera system which controls these functions. If it’s widespread, the vehicles should be recalled.
I took my vehicle in due to a recall on the coaxial cable that was causing the electronic to malfunction and make a constant electrical popping sound. Shortly after that was replaced, the multipurpose camera started to malfunction and eventually gave out completely. I have warning lights constantly and cannot use any safety features in the vehicle, not even the cruise control. After much research this is an issue for thousands of Honda owners and is absolutely a safety issue. I’m scared to death to drive this car.
Related recalls
Back over prevention: display function
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1‑888‑234‑2138. Honda's numbers for this recall are EEL, ZEM, and SFC.
Recall number 23V431000 · Recall details
Back over prevention: sensing system: camera
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."
- Risk
- Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.
- Remedy
- Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1‑888‑234‑2138. Honda's number for this recall is T89.
Recall number 20V439000 · Recall details
Back over prevention: sensing system: camera
- What is wrong
- Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
- Risk
- A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1‑888‑234‑2138. Honda's number for this recall is Y7Y.
Recall number 20V440000 · Recall details
Questions about the 2020 Honda Pilot adaptive cruise
Is adaptive cruise control problems a common problem on the 2020 Honda Pilot?
37 of 497 owner complaints about the 2020 Honda Pilot (7%) mention adaptive cruise control problems. The model year with the most reports is 2019.
How much does it cost to fix adaptive cruise control problems on the 2020 Honda Pilot?
Owners who mentioned a price put the repair at about $2,000 (median of 6 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2020 Honda Pilot?
There are 3 recalls and 0 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Honda Pilot
Backup camera 62Stalling 40Collision warning 38Screen failure 36Lane assist 26Start-stop 21Check engine light 18Headlights 17Won't start 17Fuel pump 15Jerking 14Knocking 12Engine failure 11Hesitation 11Warning lights 11Loss of power 10Grinding brakes 6Harsh shifting 6Shudder 6Fire or smoke 5Fuel gauge 5Sunroof shattered 5
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