2018 Honda Ridgeline: screen or infotainment failure

7 of the 163 complaints about the 2018 Honda Ridgeline describe screen or infotainment failure.

owner complaints: 7
of this car's complaints: 4%
recalls: 0

Is there a fix? 8 service bulletins cover this area of the car. See below

Screen or infotainment failure by model year

2023
1
2022
1
2021
2
2020
7
2019
5
2018
7
2017
10
2010
1
2006
3

What owners say

Filed Sep 19, 2025 · Electrical · TX

Infotainment system have a black screen

Filed Nov 10, 2022 · Driver assistance, Electrical · KY

The backup camera intermittently works. When put in reverse, sometimes I’ll have a black screen with grid lines, other times just a blank screen. Yes, it is available for inspection. I cannot see persons and property when backing up. I am afraid, in reverse, of running over persons shorter than the vehicle that only the backup camera would pick up. This has not been reproduced or confirmed by a dealer or service station. The vehicle has not been inspected by another entity. There has been no warning lights or messages from the vehicle about the issue. I purchased the vehicle in October 2022 and the issue started two weeks after purchase.

Filed Nov 10, 2022 · ND

Rear safety camera does not work and can be inspected. Cannot see via camera when backing up. Has not yet been inspected by anyone but myself and no outside party has yet been contacted. There were no warning signs other than black screen when in reverse. Broken wires can be visibly seen at driver's side tailgate hinge point. Appears to be flawed design that does not allow for sharp bending of wires on repeated usage of tailgate.

Filed Jun 14, 2022 · Electrical · OR

My 2018 Honda Ridgeline pickup has a backup camera which became nonfunctional in June 2022. Upon inspection the wiring harness at the back gate pivot point has broken as the gate has been opened over time, disabling the backup camera - the display is now black when the vehicle is in reverse. This has made it difficult to accurately back the vehicle up, and puts pedestrians, pets and other objects at risk as it is impossible to see directly behind the truck when backing. The dealer has confirmed this wiring harness failure, and has quoted me $2,000 to repair the wiring harness. The vehicle is scheduled for repair, but I would not expect this failure to occur this early in the vehicle's duty cycle.

Filed May 27, 2022 · Driver assistance · CA

The back up camera finally stopped working. For a few weeks it would work intermittently, usually the guide lines would be orientated upwards instead of to the rear of the image OR the guide lines would be there but there was no camera image. Now, there is simply a black screen. The wiring harness at the left front of the tailgate has broken. There are exposed wires and a broken plastic spiral wiring loom.

Filed Mar 16, 2022 · Visibility · MA

Back-Up camera malfunction. Displays black screen in reverse. Appears to be related to a wire ingenuity in the left side of tailgate hinge. First noted 3-12-2022. Web search depicts back up camera failure on many 2017-2019 Honda Ridgeline trucks.

Filed Jan 24, 2022 · Driver assistance · ME

My backup camera stopped working on Jan 23, 2022. Shift to reverse, black screen, the guidelines still work. I found broken wires at the harness to the tailgate and will need to repair these to regain use of the backup camera system. There was no damage to the tailgate area of the truck, this appears to be a poor design on the electrical harness to the 2-way opening tailgate.