The contact owns a 2020 Honda Ridgeline. The contact stated that while driving at an undisclosed speed, the back over prevention camera failed to operate as intended. The contact stated that the back over prevention camera displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
2020 Honda Ridgeline: screen or infotainment failure
7 of the 172 complaints about the 2020 Honda Ridgeline describe screen or infotainment failure.
- owner complaints
- 7
- of this car's complaints
- 4%
- recalls
- 0
Is there a fix? 2 service bulletins cover this area of the car. See below
Screen or infotainment failure by model year
What owners say
The backup camera is no longer working - just a black screen
Rear Camera has stopped working. Black Screen. Poor rear visibility when trying to back up causing a safety issue. Same Issue as Service Bulletin 22-049 describes, except this is a 2020 not a 2019.
The backup camera display is sometimes black. This is an intermittent problem that seems to stem from a poor connection. Manipulating the wiring leading from the tailgate can restore the camera's operation. This wiring is routed in such a wear that it seems prone to mechanical wear over time leading to a poor connection.
Rear backup camera display going black when backing up. There is a recall for the 2017-2019 Honda Ridgeline but there is not one for the 2020. The same issue is present where the dual action tailgate frays the wiring and eventually separates. The master technician at Honda stated that this fix is exactly the same as the previous years when that recall was performed on other vehicles. At first the back-up camera would work then it would go black until I opened and closed the tailgate. Then it got bad enough that it always went black. This is a design and safety issue. Honda remedied the issue by charging me for a new wiring harness, routing the wiring efficiently and the initial inspection.
Rear back up camera show black screen when put into reverse. Honda has recalled the 2017-2019 ridgelines which includes 117,445 trucks. 2020 has not been included. Purchased in July of 2020 camera went out in march of 2023. The ridgeline behind the tailgate is a massive blind spot so without the camera even if you turn your head around you can not see anyone shorter than the tailgate standing at least 6 feet behind the truck and can cause an accident by accidentally running over someone or backing into another vehicle when backing into cross traffic.
Rear view camera ceased to display picture. Screen black except for yellow guidelines and view options. inspection of rear tailgate wiring found 3-4 wires in wiring harness corroded/broken. This is similar to known issue with 17-19 ridglines which have a TBS out for same issue.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2020 Honda Ridgeline screen failure
Is screen or infotainment failure a common problem on the 2020 Honda Ridgeline?
7 of 172 owner complaints about the 2020 Honda Ridgeline (4%) mention screen or infotainment failure. The model year with the most reports is 2017.
Is there a recall or service bulletin for this on the 2020 Honda Ridgeline?
There are 0 recalls and 2 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Honda Ridgeline
Backup camera 49Stalling 15Headlights 14Won't start 13Start-stop 10Collision warning 7Engine failure 5Knocking 5Warning lights 5
VIN decoder
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