2017 Honda Ridgeline: screen or infotainment failure

Filed Nov 5, 2023 · Electrical · MI

The factory radio with a 5” display in my 2017 Honda Ridgeline is having multiple issues. 1: Freezing up 2: The unit will restart multiple times while driving 3: Sometimes the unit will display a black screen but still function in the background. I thought these issues would go away after I had my local dealership perform the most recent backup camera recall repair.

Filed Sep 3, 2023 · Electrical · MI

Backup camera is inoperable. The radio will freeze up, shut itself off or reboot itself. I tried to get the necessary recall repaired through my local dealership but they tell me it cannot be done at the present time.

Filed Nov 22, 2022 · Electrical · VA

At 90,300 miles my backup camera stopped working. When I put the transmission in Reverse, the display just shows a black screen instead of an image of what is behind my truck. Upon visual inspection I can see that the wires at the tailgate have become frayed/broken.

Filed Oct 25, 2022 · Electrical, Visibility · KY

Back-up camera black screen due to tailgate wiring harness failure.

Filed Oct 7, 2022 · WI

The back up camera failed to work. We either had a blank screen or a screen with a grid but no picture of what was behind the truck when going in reverse.The truck was taken in for service and found to have broken wiring in the camera harness. This was found to be at the area the tailgate opens and closes. The tailgate harness was replaced by the service center and the camera now functions properly. We have the old harness that was damaged in our possession. This was a safety issue to not be able to see what was behind you when backing up. There has been complaints filed about this problem on 2017 Honda Ridgeline in the past by others owners but no recall has been issued.

Filed Apr 25, 2022 · ND

REAR VIEW CAMERA FAILURE I opened and closed the rear tailgate a couple days ago, and the Rear View Camera stopped displaying when the vehicle is in reverse. Just a black screen for a while, then, the guidance lines show up, still with no picture. I have not taken this to the dealer yet, but on RIDGELINEOWNERSCLUB.COM, this appears to be a common problem, caused by a broken wire harness near the tail gate hinge.

Filed Apr 16, 2022 · Electrical · FL

When reversing, I've had several instances over the past several years where the backup screen just went to black (Head unit displays black, with the guide marks.) i figured it was a software issue. However, when the back-up camera ceased working I googled the issue with "2017 Honda Ridge-line and backup camera" and found that severed wires at the tailgate left corner hinge area is a common issue. I found the harness broken at the pivot point of tailgate. (Left bottom corner of tailgate)Tailgate wiring exposed in hinge. Plastic cover has split/separated. I am a sixty-three year old female so I'm not using the tailgate/truck bed very much. I took it to the dealership (04/12/22); they told me they have not had any reported instances of this issue and then requested how I broke the harness! They quoted me a price to purchase/replace the harness; however, since this seems to be an issue across 2017 -2019 Ridge-lines with the wiring loom not having enough slack, combined with the 90° bend at the tailgate, allowing the thin metal edge of the tailgate to press directly against the wiring, especially when the tailgate is fully swung open. I believe Honda should replace the harness under a TSB.

Filed Apr 16, 2021 · Electrical · 33,000 miles · IN

Tl* the contact owns a 2017 honda ridgeline. The contact stated that the tailgate wiring harness failed and caused the reverse camera to become inoperable. The reverse camera showed a black screen. The contact also stated that when the tailgate was opened, the wires were exposed. The failure was intermittent. The contact placed the wires back in place and the reverse camera operated as designed. The contact recently became aware that the tailgate wires were cut. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 33,000.

Filed Nov 11, 2020 · Electrical · 48,000 miles · IL

Wiring harness for the rear backup camera split/cut from routine opening and closing of the tailgate. Camera totally useless, black screen. Camera was working one minute, put the vehicle in reverse and stopped working.

Filed Nov 2, 2020 · Electrical · 29,855 miles · MA

Backup camera stopped working due to broken wire where it goes through the tailgate. Unable to use backup camera now it just shows black screen. Wires are exposed now also