The contact owns a 2013 Infiniti JX35. The contact stated that for the past several months, the air bag warning light had been intermittently illuminated, and the fuel gauge had failed to indicate the proper fuel levels in the fuel tank. Additionally, it was difficult to open the hood. The contact researched online and related the failures to the federal safety agency Campaign Number: 16V244000 (Air Bags),12V398000 (Fuel System, Gasoline), and 15V033000 (Structure). The vehicle was taken to a dealer, and the contact was informed that there were no open recalls associated with the VIN for the failures. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 147,516.
2013 Infiniti JX35 fuel system problems
10 complaints (4% of all complaints for this car). Typical mileage when it fails: 13,000.
- owner complaints
- 10
- of this car's complaints
- 4%
- typical mileage
- 13,000
- crashes
- 0
- recalls
- 1
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Specific symptoms reported on the 2013 Infiniti JX35 fuel system
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Fuel system, gasoline: storage: tank assembly
- What is wrong
- Nissan is recalling certain model year 2013 Infiniti JX35 vehicles manufactured from February 15, 2012, through June 22, 2012. Due to an assembly issue, the fuel transfer tube may be misrouted inside the fuel tank. As a result, the fuel level float may be prevented from dropping as the fuel is consumed and the fuel guage may read a fuel level higher than actually exists.
- Risk
- If the fuel guage does not accurately show when the tank is becoming empty, the vehicle may run out of gas unexpectedly, stalling, and increasing the risk of a crash.
- Remedy
- Nissan will notify owners, and dealers will inspect and re-route the fuel transfer tube and install a new O-ring, free of charge. The recall began on September 10, 2012. Owners may contact Nissan customer service at 1‑800‑647‑7261.
Recall number 12V398000 · Recall details
What 2013 Infiniti JX35 owners say
Most recent owner complaints, unedited.
We drove to fill up the tank. After filling until it stopped the mileage to empty did not increase. The fuel level then stayed at full as we drove to run errands but the mileage to empty never updated and only showed a decrease of miles. Additionally, when we break the stopping distance is really long and we have to break farther back. It feels 'squishy' but has new brake pads. Consumer stated he would like the complaint to be removed, made an error.
Car shudders and stalls when is coming to a stop or slowing down and trying to accelerate will stall and skip rpms I've seen many complaints about the same thing
Tl* the contact owns a 2013 infiniti jx35. While approaching a stop in traffic, the vehicle stalled without warning. The contact was able to restart the vehicle, but it would not move forward or in reverse. The vehicle was towed to the contact's residence. After approximately two months of being parked, the vehicle was driven to an independent mechanic where it was diagnosed that a fuel sensor needed to be replaced. The vehicle was repaired; however, the failure recurred. A dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.
My infinity jx35 has had multiple issues in regards to the passenger side airbag system as well as the fuel gage. I have had my vehicle to the dealership for repairs 3 times for both issues and the issues still have not been resolved. The passenger side airbag does not detect my wife when she is in the seat. Infinity first told me it was a recall issue and now they don't know. The fuel gage moves around sporadically and does not give an accurate measure of fuel in the car. The dealership first replaced a sensor in the fuel tank twice which did not fix the issue, and then the entire dashboard systems and still it has failed to work correctly. I attempted to get infinity to repurchase my vehicle but was denied even though they do not have a solution for my vehicle.
When fuel is low and low warning light comes up, distance to empty approximately 20 miles. Fill gas tank with approximately 4 gallons of gas and dte continues to display 20 miles even after turning car off/on over several days and driving approximately 30 miles. Dte does not reset until tank is filled up. This happened several times. Dealer (competition infiniti in smithtown ny) told me this is normal?
Tl* the contact owns a 2013 infiniti jx35. The contact stated that while driving approximately 30 MPH, the engine stalled due to an empty fuel tank. The fuel gauge reading was inaccurate and displayed that there was fuel in the fuel tank. The vehicle was taken to an authorized dealer five times and an unknown part that was related to the fuel gauge was replaced. The manufacturer was notified of the defect. The approximate failure mileage was unavailable.
I'm experiencing a problem with the city mpg performance. I obtaining an average of 10mpg driving in the city only. I tested on the highway and obtained 20.5 mpg. Average will depend on the city vs highway miles driven.
My jx35 passenger airbag deactivation light turns on randomly. I took my automobile to the dealer at least four times and they couldn't reproduce it. I recorded several videos of this issue where my wife or even myself is in the passenger seat and the deactivation air bag light turns on while the car is in motion. A big safety problem. Also experiencing a problem with the city mpg, I obtaining an average of 10mpg.
Fuel gauge claimed 45 miles until empty; however sometime within the next mile, fuel gauge immediately went to "-" and vehicle stalled and was out of gas on highway. Fortunately was near off ramp. Walked to gas station was able to refill tank, vehicle started immediately. Fuel gauge faulty.
Questions about the 2013 Infiniti JX35 fuel system
Does the 2013 Infiniti JX35 have fuel system problems?
Owners have filed 10 complaints about the fuel system of the 2013 Infiniti JX35, 4% of all its complaints.
At what mileage do 2013 Infiniti JX35 fuel system problems start?
The typical (median) mileage in owner complaints is 13,000 miles.
Was there a recall on the 2013 Infiniti JX35 fuel system?
Yes, 1 recall: 12V398000. Check your VIN to see if your car still needs the free repair.
Other 2013 Infiniti JX35 problems
Airbags 87Transmission 79Electrical 36Brakes 27Engine 16Lights 15Acceleration 13Body 13Suspension 9Seat belts 7Seats 7Steering 6Visibility 4Driver assistance 3Wheels 3Tires 1
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