The instrument cluster failed back in the Spring. We took it to the dealer where it sat for 4 weeks while the part was back ordered. We took it back from the dealer and changed the batteries, the panel started working again for 3 months the and ultimately failed again. We have tried to manage the gas, but have run out twice on the highway, coming to an unexpected stop with little time to pull over. We can't see warning lights, gas level, cruise control status etc.
2020 Jeep Gladiator: adaptive cruise control problems
5 of the 485 complaints about the 2020 Jeep Gladiator describe adaptive cruise control problems.
- owner complaints
- 5
- of this car's complaints
- 1%
- recalls
- 1
Adaptive cruise control problems by model year
- 20252
- 20242
- 20216
- 20205
What owners say
The digital instrument cluster on my 2020 Jeep Gladiator has been completely nonfunctional since late November 2024. This failure means I cannot see the odometer, digital speedometer, and all other vehicle status indicators displayed through the cluster. The problem has been confirmed by an authorized Jeep dealership, which has been unable to secure a replacement part due to a reported supply shortage. Jeep corporate has had this case escalated for months without resolution. As a result, I have been driving without these essential instruments for over 8 months, with no timeline provided and no workaround. In addition to the loss of fuel and mileage visibility (and potentially odometer functionality), I also cannot confirm whether the cruise control is active. This could cause potential safety risks during highway travel. There were no warning lights or error messages prior to the failure. The cluster simply went dark. The faulty component is still in the vehicle and available for inspection. Jeep is aware of the issue, and a case is currently open.
The 7" Instrument Panel Cluster (IPC) began flickering constantly in January 2025 then stopped turning on altogether in May 2025. A similar issue led to safety recalls for Jeep Gladiators and Wranglers with 3.5" IPCs. This is much more concerning for owners with 7" IPCs, as these versions do not have analog temperature and fuel gauges. A dealership (Bayside King George, VA) first observed the flickering when test driving the vehicle after performing the last safety recall. I have not brought the vehicle back since the display stopped turning on because dealerships regularly charge ~$2,000 and hold the vehicle for an extended period to fix this with a replacement IPC. Losing the digital speedometer and ability to observe what speed the cruise control is set to, fluid temperatures, tire pressure, and battery voltage is very concerning, and it is puzzling why Jeeps with 7" IPCs, which are harmed more due to this fault, were excluded from this recall. While searching forums about this issue, it was apparent that this was a widespread issue for Wranglers and Gladiators with 7" IPCs.
Cruise control suddenly turns off. Clock spring issue with steering wheel. Buttons on steering wheel occasionally don’t work
As I was driving my 2020 jeep gladiator with only 460 miles down I-95 between new smyrna beach and titusville. The truck kept wandering into passing lane as I was on cruise control and had to keep correcting to keep from intruding into other lane. I have driven many jeeps before and even older wranglers never felt so loose. This is dangerous !
Service bulletins that may apply
- Front and Rear Axle Sensor Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination
- Squeak Noise From Dash Area When Turning The Steering Wheel.
- Adapter
- Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot...
- Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the...
- Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot...
- Axle Assembly A parts kit (SENSOR KIT, Axle: 68544629A$) is available to repair the Axle Locker Sensor on...
- Panasonic VP4R Wi-Fi New Enrollment Pause
Related recalls
Back over prevention: sensing system: camera
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
- Risk
- The lingering rearview image can distract the driver, increasing the risk of a crash.
- Remedy
- Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is W30-W37.
Recall number 20V191000 · Recall details
Questions about the 2020 Jeep Gladiator adaptive cruise
Is adaptive cruise control problems a common problem on the 2020 Jeep Gladiator?
5 of 485 owner complaints about the 2020 Jeep Gladiator (1%) mention adaptive cruise control problems. The model year with the most reports is 2021.
Is there a recall or service bulletin for this on the 2020 Jeep Gladiator?
There is 1 recall and 36 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Jeep Gladiator
Pulling 66Fuel gauge 36Check engine light 28Screen failure 23Power steering loss 18Loss of power 17Misfire 13Fire or smoke 10ABS 9Overheating 9Start-stop 9Wipers 9Engine failure 8Backup camera 7Slipping 7Transmission failure 7Won't start 7Won't shift 6Ball joint 5Jerking 5
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