Jeep refused to complete the repairs included in the recall: report receipt date: jun 19, 2013 the federal safety agency campaign number: 13v252000 component(s): fuel system, gasoline , structure potential number of units affected: 1,560,000 jeep advised us they are unable to complete repairs necessary because the rear of the car has "too much rust". Although, we rely on the car every single day to get us to/from work and school.
1996 Jeep Grand Cherokee fuel system complaints
Page 2 of 6: complaints 11 to 40 of 134, newest first, as owners wrote them.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
My issues relates to existing recall # n45/ the federal safety agency 13v‑252. The recall indicates that vehicles without a hitch will have a hitch installed by the dealer or if a hitch was installed after the vehicle was sold then chrysler will provide reimbursement for the cost. My question is...what about the original owners that purchased the vehicle with the hitch as original equipment? Why are they (we) excluded from any reimbursement? Why were we not considered in the recall evaluation? I have contacted chrysler and have been given the typical corporate runaround blaming their inability to offer reimbursement on the federal safety agency recall notice. Looks like the balls in your court.
Tl*the contact owns a 1996 jeep grand cherokee. The contact received a notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The contact stated that the part was not available. The contact mentioned that she attempted on numerous occasions to schedule an appointment but was unable due to the part not being available. The contact had not experienced a failure.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
1996 jeep grand cherokee. Consumer took jeep to dealership regarding the rear structure reinforcement recall. However, the dealer could not fix the vehicle, because a weld nut broke loose.
1996 jeep grand cherokee. Consumer states that he is entitled to reimbursement because of hitches installed after the purchase. *ta chrysler denied the consumer claim for reimbursement, because the purchased a hitch when he first bought the vehicle.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received a notification of the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 1996 jeep cherokee. The contact received a notification for recall the federal safety agency campaign number: 13v252000 (fuel, system, gasoline, structure). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 05/28/2015
1996 jeep grand cherokee. Consumer writes in regards to hitch campaign. * ld the consumer attached the recall letter, # 13v252000. The consumer stated the vehicle had a hitch, which he installed himself. The condition of the hitch was quite rusty and he wanted it replaced, via the recall. However, the dealer stated the old hitch was adequate.
Being that recall number: n45 was (and is) incomplete,ie, there are no parts /oem trailer hitch available at local dealers; I purchased and had installed one. Shortly thereafter, I submitted receipt and proof of purchase for reimbursement. This has been to no avail. Its questionable if there are sincere concerns about the safety recall.
I received a safety recall notice from chrysler concerning gas tank problems. I scheduled an appointment and took the car to the dealer. They were to install a trailer hitch to correct the problem. They called and said they could not do the work because the bumper was not in line as it apparently been hit. I was told needed to pay to fix this before they would do the work. The car is 19 years old and chrysler allowed us to drive it without us knowing about the existing defect. It seems quite unfair that they only have one method to repair their defect and they are then off the hook for their own safety design flaw. This is the essence of my complaint.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign: 13v252000 (fuel system, gasoline, structure). However, the parts were not available. The dealer stated that the manufacturer had only three parts within a year and was uncertain when the parts would become available under the recall. The manufacturer was notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) approximately six months ago. The contact stated that the part needed to repair the vehicle was unavailable. The manufacturer was not notified. The VIN was unavailable. The contact had not experienced a failure.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure). The contact called the dealer for months and was informed that the parts needed to repair the vehicle were unavailable. The manufacturer was notified. The contact had not experienced a failure.
I received a safety recall notice # n45/the federal safety agency 13v‑252. This notice explains that the fuel tank on my vehicle has a chance of experiencing a fuel leak during certain types of rear end collisions. Chrysler is supposed to inspect my vehicle and install an original equipment manufacturer (oem) trailer hitch where appropriate, free of charge ( parts and labor ). My car does not have a trailer hitch so this needs to be done. I have called the local chrysler dealer in my area - rockland chrysler jeep on route 304 in nanuet, new york 10954 - several times. First call when I received the recall notice - several months ago, I was told that there is nothing for me to do at this time, someone would contact me. No one ever did. I called the chrysler group recall assistance center at 1 800 853 1403; I gave them my vehicle identification number and asked for an update on the recall as I was concerned about the safety hazard to me and my family. I was told that my information was noted and I should be hearing from the local chrysler dealer. I am still waiting. Several weeks passed, no one from the local dealer or chrysler corp. Contacted me. I called rockland chrysler and made an appointment for my car to be inspected by their technicians. I further requested that the safety concern noted in this recall be documented by rockland chrysler. I was told I would have to leave the car with them for several hours because the inspection was somewhat involved. Two days before my appointment, rockland chrysler called and told me they had to cancel my appointment because the parts were on back order. I asked for an e t a on the parts, was told they did not know - "back ordered". My complaint is that there is an unresolved serious safety defect that needs to be addressed now. Chrysler corp. Seems to be trying to avoid any involvement.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number 13v252000 (fuel system, gasoline, structure). However, the part needed was unavailable to service the vehicle. The manufacturer was notified of the failure. The contact had not experience the failure.
Tl* the contact owns a 1996 jeep grand cherokee. The vehicle was included in the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the parts needed for the repair were not available. The dealer was uncertain when the parts would become available. The manufacturer was made aware. The contact had not experienced a failure.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure); however, the dealer stated that the parts needed for the repair were unavailable. The manufacturer was notified. The contact had not experienced a failure.
1996 jeep grand cherokee. Consumer writes in regards to reimbursement for recall repairs. *smd the consumer stated after waiting 90 days of not hearing from chrysler, he called customer service and was informed they were still working on the recall and asked the consumer to re-submit his request for reimbursement. Recall # 13v252000.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline, structure). The contact stated that the part needed was unavailable to perform the remedy. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure. The VIN was unavailable. Updated 8/19/14*cn updated 08/28/2014
Tl* the contact owns a 1996 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline , structure) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the delay and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The contact had not experienced a failure. Dr updated 9/3/14*cn updated 0910/2014
Tl* the contact owns a 1996 jeep grand cherokee. The contact stated that the federal safety agency campaign number: 13v252000 (fuel system, gasoline , structure) had exceeded a reasonable amount of time for the repair. The contact stated that parts were not available. The contact had not experienced a failure. Dr
Tl* the contact owns a 1996 jeep grand cherokee. The contact received a recall notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline , structure). The contact was unable to have the vehicle repaired under the recall because the part was unavailable. The manufacturer was not notified of the problem. The contact had not experienced a failure. Dr
Tl* the contact owns a 1996 jeep grand cherokee. The contact was concerned for his safety because the parts needed for repairs under the federal safety agency campaign number: 13v252000 (fuel system, gasoline, structure) were not available within a reasonable time. The manufacturer was made aware of the problem. The contact had not experienced a failure. Updated 07/22/14 ma
To this date chrysler has not fixed a recall notice issued for a fuel tank hazard on my 1996 jeep grand cherokee . No specific date given on repair date. Chrysler say they do not have the parts.
The fuel tank has two structural straps to ensure the tank is safely attached to the frame. Assuming both straps are fabricated to the same specifications both should be in, more or less, the same condition as they are located next to each and experience the same level of wear and tear. My vehicle has one strap that is in fine condition. The second strap has rusted through and no longer provides the designed support for the fuel tank. Chrysler's position is this is due to wear and tear and refused to acknowledge the disparity between the condition of each strap. Chrysler has had issues with these straps. I believe it can be reasonably assumed that chrysler is culpable and should replace the deteriorated strap at their cost given the risk associated with the condition. I respectfully request that the safety board present my case to chrysler to make me whole.
Tl* the contact owns a 1996 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 13v252000 (fuel system, gasoline , structure) but was advised by the dealer that the part needed to complete the repair was not available. The contact received the notice a year ago. The manufacturer was also contacted and could not provide a reasonable timeframe for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
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