Dt*: the contact stated the driver side seat belt would not retract. The dealer was not contacted. Also, when attempting to use the parking brake, the lever snapped, and went loose. The dealer determined the cable needed to be replaced.
2002 Jeep Grand Cherokee brakes complaints
Page 3 of 7: complaints 41 to 70 of 179, newest first, as owners wrote them.
Dt*: the contact stated the vehicle did not stop while the brake pedal was depressed. The brake pedal must be pumped in order to stop. The dealership determined the rotors were too thin for the vehicle and thicker rotors should be installed.
After reading almost all complaints with other 2002 jeep grand cherokees, I have to put in my two cents worth. I can relate to almost every complaint that there is. I just had both my front left and right window regulators replaced a month and a half apart, one just today at $327.00 with my employee discount. (I work for a car dealership) last month, I have had almost $500.00 worth of repairs for my power steering pump problems. I have had my brake rotors turned and resurfaced and am in need of doing it again. Then on the other hand, I have experienced problems with my dual control panel not working correctly which I have not have repaired yet because I don't have the money for that one and didn't know at the time that it was a problem. Then when my jeep was under warranty I have had the air conditioner compressor replaced, new battery(for hard or no starting), amongst other repairs that I can't think of at the moment. I have also been experiencing hard starts with my truck and also the transmission not engaging or jumping (accelerating) while switching gears that the jeep dealer has not been able to recognize as a problem. I feel that those new chrysler commercials are not up to par as american and german engineering. Those germans know how to build vehicles in the first place and help repair them as the problem seem necessary.
My 2002 jeep grand cherokee laredo has had the rotors warp three times in the first 38,000 miles. The first of which occurred around 12,000 miles the second at 24,000 and now again. The service at the dealership was fine except for the expense after the warranty was up. The service man explained to me that jeep was using an inferior product for the rotors, but there was not to be a recall expected. I am currently signing up for the class action lawsuit against daimler chrysler. If you need information on this contact www.dccsettlement .com
Dt*: the contact stated the plastic blades on the fan fractured and detached from the engine puncturing the radiator. There is a the federal safety agency campaign id # 06v199000 pertaining to the engine and engine cooling system; fan. The vehicle was not included in the recall due to the VIN. There was also an unnecessary delayed in acceleration. There was a grinding noise and smoking coming from the brakes. The dealership determined the brakes were rubbing against the discs causing friction which caused the brakes to overheat. The caliper was also leaking. The brake calipers, brake shoes and pads were replaced.
2002 jeep grand cherokee. When braking, the steering wheel shudders and front end vibrates. I was told by jeep service that calipers were defective causing rotors to warp. Vehicle has only 23000 miles. Dealer service informed me all front end brake components would have to be replaced at my expense. After further discussion, service dept. Agreed to a one time repair under a '' good will warranty. After researching this website, I see this is an ongoing problem for at least 4 years. This is truly a safety issue and I can't understand why there has not been a recall at some point in time.
Brake rotors are warped on 2002 jeep grand cherokee with only 26000 miles on car. Steering wheel vibrates violently when brakes applied at 40mph+.
Front calipers and rotors were replaced for rotor warpage at 10,200 miles under tsb warranty. At 38,500 miles the vehicle requires rotors again. The manufacturer is now specifying an upgraded slotted/ventilated rotor, suggesting the original design *and* tsb repair were improperly engineered. Consumers should not bear the financial brunt of this fundamental safety defect.
Need full brake replacement( calipers, rotors, pads) due to pulsing in the front end when brakes are applied moderately. Many people are experiencing the same problems. Have the same problem with my chrysler concorde and have complained to chrysler many times to no avail. They simply use low quality parts. Will never buy chrysler again.
Dt*: the contact stated the parking brake of the vehicle does not hold or is ineffective due to grease passing through the rear end seal in the passenger side. The dealership replaced the seal and bearing to correct the leak. Now the driver side has been presenting the same problem. The dealership also advised the change of pads and rotors to guarantee the correct parking brake functioning.
My 2002 jeep grand cherokee limited v8 rotors warp every 12k-15k. The conditions worsens the longer I wait to have them repaired. I get strong steering wheel and brake pulsation when applying the brakes, especially at speeds over 40 MPH, but I can feel at speeds as low as 5 MPH. This is definitely a safety concern, I have issues braking at high speeds due to the pulsation.
Vibration during braking resulted in replacement of front disc brake rotors at 30,000 miles. Problem is recurring at 45,000 miles. Note that in this model year daimler chrysler revised warranty to exclude rotors from standard 3yr/30k coverage.
Dt*: the contact stated while braking at any speed, the brakes caused the steering column to shimmy. The dealership replaced the brake system, but the problem has returned.
Dt*: the contact stated while driving at various speeds, the service brakes pulsate causing the steering wheel to vibrate. The dealership turned the rotors at 7,000 miles. On december 3, 2004 at 17,000 miles the rotors and calipers were replaced because the vibration returned. At 28,000 miles the problem returned, but there have been no additional repairs.
Dt*: the contact stated while the vehicle was being driven at any speed, the steering wheel shook. The dealership determined the rotors were warped and replaced the rotors. This occurred every 20,000 miles and the rotors must be replaced.
Consumer complaint regarding safety concerns 2002 jeep grand cherokee braking system. *ts the vehicle rotors warped prematurely and resulted in vibration while braking.
Dt: the consumer stated that there was a the federal safety agency engineering analysis ea05020 concerning the engine and engine cooling fan. The consumer's vehicle manifested the same problems as indicated in this analysis. The fan of the motor exploded, resulting in extensive damage to the radiator. The vehicle was towed to a dealership, where it is currently being repaired for this problem. *ak (11/23/05) the steering was noisy and would grind on high idle, the vehicle would shake when braking due to the front disc pads wearing low and the front rotors and the pinion seal leaked.
Dt: the contact stated vehicle was going through the second set of rotors in a year. When the rotors were six months old they had to be resurfaced due to corrosion. They service on vehicle was being done by a mechanic, who suggested that the rotors be replaced at this time. The vehicle has not been taken to a dealership. The manufacturer has been contacted. They offered no free remedy.
We have had 3 front brake rotor incidents in 3 years with a caliper/rotor replacement @ 8,000 miles. Front rotor resurfaced somewhere around 20,000 miles and replaced again at my own expense at 28000 miles. The problem was severe enough to frighten my wife (she is the primary driver of the 2002 jeep grand cherokee laredo) because of severe steering wheel shake and brake pedal pulsation when the brakes are applied. Most severe when entering the off ramp on the interstate. I kept the old rotors that the dealer installed at 8,000 miles. The dealer was not willing to replace the brake components the last time saying that they are "wear items" and I was past the 3 year warranty. Obviously there is a heat problem with the brake components. Most likely cause would be calipers failing to release or some type of restriction to the brake fluid returning to the master cylinder. I know of one other owner of a jeep grand cherokee with similar problems.
Dt: 2002 jeep grand cherokee. The consumer stated that the vehicle has 34,000 miles on it and the brakes have gone out twice. The consumer contacted the dealer, and they stated that they do not have a recall. The vehicle was taken to the dealer the first time and it was no longer under warranty. The vehicle was taken to a private mechanic, and they replaced the pads and cut the rotors. The problem occurred 20,000 miles later. The vehicle has not been into a mechanic this time. *ak
Vehicle shakes when brakes are applied for high speed braking. Jeep is quoting $700 to repair. The recommended fix is to install a differently manufactured caliper and rotor, the original design is defective. Reference tsb 00500302b. It is a dangerous and expensive safety related fix due to defective initial design.
Brakes have been replaced on jeep grand cherokee (2002) twice since purchase new. Both times wear was uneven and symptoms were extreme shaking while braking. The dealer did not charge for the brake repairs, because he said they would bill daimler chrysler as they know there is a problem with the brakes. The third time the brakes began shaking I spoke with the dealer for repair. They informed me that the car manufacturer extended the brake warranty up to three years and 36000 miles because of the defect but would not be paying for replacements after that time. I am now expected to replace these horrible brakes on my own. I called the company and got no assistance. I am aware that a recall was placed on previous jeep brakes, and I am informing you of these facts so it could begin an investigation again. Thank you.
Dt: the contact states he owns a 2002 jeep grand cherokee limited. The consumer states that there was technical service bulletin 10005603 regarding the visibility:defroster/defogger system:windshield:controls/wiring. The consumer stated that he had the repairs done, but the cost was $1,357.24. He was still not satisfied with the repair of the vehicle because some of the vents pushed through a lot of air, and some of the vents pushed through a minimum amount of air. The consumer felt that this was a safety defect because it did not allow the defrosting system to work properly on the passenger's side of the vehicle. The consumer was concerned that there was no heat or air conditioning on the passenger's side. The digital control for the passenger's side of the door did not work due to the breaking of the door vents and the duct work for the defrost/defogger, air conditioner, and heating system. The consumer contacted the manufacturer, and they stated they would get back in contact with the consumer after they contacted the dealership. When the manufacturer called back, they stated there was nothing that they would do because the vehicle was over the three year, 36,000 miles warranty.*ak the transmission governor solenoid was replaced. The rotors were replaced because they were warped.
Jeep started shaking when brakes were applied. It was noticeable but not horrible. I live in colorado and went up into the mountains where brakes were applied more frequently. Had a car load of girl scouts on a camping trip. When the brakes heated up, the car started shaking so violently when the brakes were applied that it was difficult to control the car. The girls were scared to death and the shaking caused me to actually pull over and put the girls out of the car to ride with other people in our group. I have never experienced anything like it in my life. I was in tears by the time we got to the camp site and all the way home it did the same thing. I never got the car over 30 MPH in a 2 hour drive home. The car does not shake as violently if the brakes are not that hot, but it definitely shakes substantially. Had the rotors repaired but the brake pads were fine. This is the second set of rotors I have put on in the past 18 months.
2002 jeep grand cherokee se- brake vibrations and front end shimmers with high speed brakeing with only 28000 miles. Dc and jeep warrenty will not cover new brake rotors and pads to resolve issue.
Dt: this starting again for the second time on april 30th, 2005, and this happened before about a year and half ago. The rotors went out again for the second time. Contacted jeep, and they covered the repairs the 1st time, and currently they were going to charge consumer for the second time. This vehicle only has 38,450 miles on it. Dealer recommended putting on heavy duty rotors on it.
Dt: contact states while driving his vehicle about 65 MPH, the entire vehicle started shaking because front calipers locked down on the rotors. The front tire becomes so hot that smoke starts coming from the tire. This was the first time the vehicle has had this problem. The vehicle is at the service dealer and there is a new brake kit available for the vehicle. There were no warning lights illuminated letting the consumer know there was a problem with the brakes.
Dt: the consumer states that the brakes 2002 jeep grand cherokee vibrate and jerk you all over the road at high speeds above 40 MPH. Even at low speeds you can feel the vibration when you apply the brakes. The first problem was at 7,986 miles and the owner had to have the brake calipers and rotors replaced as per instruction. The owner said that the vehicle was under warranty. The second problem is at 19,000 miles on the same vehicle, the brakes are doing the exactly same thing again. The owner has not had the brakes fixed at this point because the jeep dealership said would call the owner back after they talked to the factory representative. The owner has not talked to any one at chrysler but customer services and they would not give the consumer any information. The owner feels like the vehicle was not fixed right the first time. There are not any recalls on the vehicle. The owner is waiting on the dealership to call and tell him what to do. The vehicle has been regularly maintained.
Dt: 2002 grand cherokee overland. The consumer took the vehicle to the dealership to be repaired, because the brake pedal pulsated and the steering wheel vibrated, the dealership said the problem was with the brake rotors, the dealer turned the rotors on two separate occasions, the third time the consumer took it back to the dealer they replaced the rotors, it temporarily fixed the problem. The consumer called chrysler after the problem occurred again, chrysler told the consumer to take it back to the dealer, the dealer said that it still had the same problem, the dealer contacted chrysler, they told the dealer that they would not reimburse them for fixing the problem because it was no longer under warranty, when the problem had first occurred it was still under warranty and the dealer failed to completely correct the problem, when the consumer first had the problem the dealer had said that it was the anti-lock brakes and that the problem was normal, dealer had talked the consumer out of having anything done to fix the problem.
Repeated warping of the brake rotors on my 2002 jeep grand cherokee, three times in 36,000 miles. This causes excessive shaking when braking.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2002 Jeep Grand Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history