I was driving down a freeway at 55 MPH when the car suddenly stalled. There is no warning other than the rpms hitting 0. This has happened three times in the past month and is becoming more frequent. When this happened I lost power steering while changing lanes, luckily toward the berm. I was able to put the car in neutral and roll off to the side of the crowded freeway, to a stop. I put the car in park and it started right back up. I was able to drive the rest of the way home making sure I kept an eye on my rpms to determine if the car had stalled again. It happened a second time, but I was ready that time and in a position to get off of the roadway. There is currently a recall for the fuel pump relay, and I did have it fixed at my own cost before the recall came out. Unfortunately, it was fixed with another faulty part since the fixed one has not been developed yet. I bought jeep for its reliability, safety, and dependability, but I am very afraid to drive my car at this time. I also tow a trailer, that luckily has not been connected when this happened, or this would be a completely different complaint with a much worse ending. Since there is no eta on the recall part, I am not sure what I can do. I am almost to the point of buying another car rather than picking up a rental for an indefinite amount of time. I love my jeep, but this is a much more serious issue than we are being LED to believe.
2011 Jeep Grand Cherokee fuel system complaints
Page 8 of 11: complaints 191 to 220 of 283, newest first, as owners wrote them.
See vip inquiry report. Fuel pump relay. No parts available. How long do I have to wait? It had to be towed two times. Vehicle has been sitting at dealer for two weeks. Nothing but problems with this vehicle. Is this a lemon? Thanks,
Chrysler is still not making this part available to dealers so that it can be installed. This part can fail without warning and cause the engine to stall while in motion. My dealer is ready and willing to replace this relay, but it is not yet in production.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v350000 (fuel system). However, the part needed was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the delay. The contact had not experience a failure. Updated 12/19/14*cn updated 05/26/2015
Tl* the contact owns a 2011 jeep cherokee. The contact received a notification for the federal safety agency campaign number: 14v53000 (fuel system). However, the part to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
In june 2012 I began having issues with my vehicle giving a hard start and stalling. I reported it several times and carried it to the dealership many times. They installed a device to track what is causing the stall issue. They said the device did not read anything but the stalling was not happening as often after this device was removed. In october 2014, my vehicle began giving the hard start again every single time I start my vehicle and the stalling became very frequent. On november 4,2014 my vehicle stalled out and did not want to start resulting in me having to rent a car. I am really frustrated with this situation because all it is goin to do is affect another part on my vehicle. I had this for 4 years and I've had so much problems and had to change so many parts... This jeep is the lemon of the bunch.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while traveling 25 MPH attempting to exit an off ramp, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was included in recall the federal safety agency campaign id number: 14v530000 (fuel propulsion system) but the dealer indicated that the part was not available. The vehicle was not diagnosed or repaired by the dealer and was waiting for the part to remedy the intermittent failure. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 53,000.
Tl*the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v530000 (fuel system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v530000 (fuel propulsion system), the federal safety agency campaign id number: 14v391000 (electrical system), the federal safety agency campaign id number: 14v154000 service brakes, service brakes, hydraulic). However, the parts needed were not available. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and the federal safety agency campaign id number: 14v530000 (fuel system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v530000 (fuel system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was unaware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v154000 (service brakes and service brakes, hydraulic), the federal safety agency campaign id number: 14v391000 (electrical system), and the federal safety agency campaign id number: 14v530000 (fuel propulsion system). However, the parts needed for each repair were not available. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.
My 2011 jeep grand cherokee that is equipped with a v-8 5.7l engine failed because of a faulty fuel pump relay inside the totally integrated power module (tipm-7). Fortunately the vehicle was not moving at the time and would not start. The car has been sitting at the dealer since 11/4 because chrysler has informed them that there is a backlog of well over 1,000 tipm-7 units and they don't know when or if they will be available (their words, not mine)! Frankly, I am outraged as a consumer. I paid $42,000 for a vehicle I cannot use.
I'd like to register a formal complaint "for the record". Regarding chrysler group's recall #s p14, p36 and p54 for the 2011 jeep grand cherokee 4x4 ... Parts are still not available (since may 2014 for the power brake booster!) this is totally unacceptable. Individually, the harbinger of these three (3) recalls could result in; (a) power-assisted braking failure, (b) a vehicle interior electrical fire and, (c) intermittent / unexpected engine shutdown. I contacted the chrysler group recall assistance center today @ 1‑800‑853‑1403 and spoke with "[xxx]" ... Received a pretty lame "bs" explanation about parts availability on all three (3) recalls and the method in which they are allocated to their dealerships. She could not commit as to when, if ever, my dealership would receive the required parts to remedy the outstanding recalls on my vehicle. My local dealership is a smaller, rural "mom & pop" store, so the question that begs to be asked is will I ever see these parts installed before there's a recall-related incident with my wife's vehicle? The recall "system" is apparently broken, as chrysler group is not diligently fulfilling their safety obligations and nobody from the federal safety agency is apparently doing anything about enforcing it, quite disconcerting and unacceptable! As of today's registered complaint(s), kindly consider the federal safety agency and chrysler group as officially put on notice of my complaint and of my dire concern for this particular situation. Note that the problem is not with my local dealership, as they've been trying to acquire the necessary parts on my behalf from chrysler group. Please follow-up chrysler group without further delay and report your findings to me. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v530000 (fuel system) and the federal safety agency campaign number: 14v391000 (exterior lighting and electrical system). The part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic), the federal safety agency campaign number: 14v391000 (electrical system) and the federal safety agency campaign number: 14v530000 (fuel propulsion system). However, the parts needed were not available. The dealer did not provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
My vehicle has been having difficulty starting. It sometimes takes 3-10 times to start. It sometimes doesn't start at all, leaving me stranded with an infant in tow. I had the problem diagnosed and was informed of a temporary repair to the problem but then learned of an upcoming recall for the tipm. I decided to wait on repairing the issue, unsure as to whether the fix prescribed by the dealer would be reimbursed once the recall was released. I just got an 'initial' recall notice which stated that there still was no repair for this problem - even though it was said to be the cause of potential crashes and stalls mid-drive. As I have a small child in the car with me every time I drive, I am extremely cautious and nervous about this issue and the risk I am taking by continuing to drive this vehicle without a repair. I bought this car specifically because of the safety it would provide my family in transportation. Now I am acutely aware of the dangers involved and the need for a fix immediately.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v530000 (fuel system), the federal safety agency campaign number: 14v391000 (exterior lighting, electrical system) and the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v530000 (fuel system) and stated that the parts were not available. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while driving at 75 MPH, the vehicle stalled. The contact also stated that the vehicle failed to start intermittently. The vehicle was taken to a dealer where the battery was replaced on two occasions but the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the fuel pump relay needed to be replaced. The contact stated that the part was not available for the federal safety agency campaign number: 14v530000 (electrical system). The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unavailable. The failure was 72,000.
Tl* the contact owns a 2011 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v047000 (fuel system, electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I was driving home on the interstate an my jeep just stalled an turned off while I was driving an when I attempted to restart it kept acting like it was trying to but then wouldn't after a while I was finally able to get started again an I have had the same thing happen a few different occasions an have almost been hit or unable to pull off out of traffic .
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while making a left turn, the engine stalled without warning. The vehicle was restarted but the failure recurred multiple times. The vehicle was taken to the dealer for a diagnosis. The technician was unable to locate a failure. The vehicle was not repaired. The contact was unaware that the vehicle was included in recall the federal safety agency campaign number: 14v530000 (fuel system). The manufacturer had not been notified of the failure. The approximate failure mileage was 73,900. Updated 12/18/14*cn updated 9/28/15
I started having issues with my 2011 jeep grand cherokee in late july/ early august where the vehicle would have issues starting. I replaced the batteries in the key fob, but it didn't solve the problem. I took it into the dealership as the problems had continued and increased. I informed them that I had read about the issues with the tipm, but they disregarded my concern and told me that the computer was not reading the keys and I needed to order new ones, which I did. Not even a week later, I brought it back to the dealership as it was giving me the same problems of not starting. He said that they would not be able to do anything if I could not recreate it, so I kept driving it knowing that it may or may not start. Yesterday, 10/28 the fuel pump would not turn off and caused the battery to drain. I had to call roadside assistance and took it to the dealership the following morning as the problem was still occurring. Today they told me that it was indeed the tipm that was faulty and that it needed to be replaced.
There is a known issue and recall with the tipm failing. My car has the same issues. Starting issues and engine will at times just die while driving. My wife had the car stop right in the middle of an active intersection. The dealership has diagnosed this as the problem but when I call chrysler they say my car is not included in the recall. Cost will be over $1,000 to fix. My car is now dangerous and I never know when it will start or not.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that while driving at approximately 15 MPH, the vehicle stalled. The failure occurred on multiple occasions. The vehicle was towed to an independent mechanic, who diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 32,000.
Starting in late august my car became hard to start would just turn over and not start like its not getting gas, it started doing it more and more and I started researching it and noticed a hole lot of people was having this problem and a recall was going to be issued oct 24th. I called chrysler and they said my vine number was not part of the recall this is crazy im having the same problem as everyone else but my jeep is not covered I don't understand why, could you please help me with this.
Car would not start on first attempt and progressively got worse requiring more attempts over several days. Car would start and quickly stall. Replacement of fuel pump relay fixed the issue.
Multiple times the car had an extended start, would spin but not start. Electronics would lock down and unable to turn off the spin. The dealership replaced the fuel relay external relocation kit.
It all started with what we thought was a bad key fob. After about 3 trips to the dealer they finally suggested that we replace the key fob. That seemed to take care of the problem for a little while then it progressed to not starting on the 1st, 2nd, and sometimes 3rd try. It just kept getting worse until it might take up to 10 tries before it would fire up . Then it got to when it would start it would immediately die. About 3 weeks ago my wife was leaving the driveway of our house and the thing just quit while she was going through the gate. I'm just thankful that she wasn't on the highway at speed when it happened as she had our young son with her as well. About 2 days later the battery was dead when my wife got in to leave work. As I was away from home working and she needed a vehicle she took it back to the dealer (don marshall chrysler in somerset,ky.) where they proceeded to install a new battery at the rip-off price of over $300.00!! About a week later I figured out why the battery had went dead so quickly. I drove it to my in-laws house and when I got out of it I heard the fuel pump continuing to run even after the engine had been shut off. My wife apparently hadn't noticed the sound of the fuel pump running when she had parked it that morning to go in to work and it had ran all day until it killed the battery. Had it at the dealer yesterday (not rip-off don marshall chrysler) and they diagnosed it as a faulty fuel pump relay switch. (duh) I told them what it was before we took it to them. They said that until they could get the part to fix it with that I could just tap on top of the tipm to get the fuel pump to shut off.( I had been taking the battery cable off to get it to stop.) when we got it home, sure enough, I tapped the tipm and it immediately shut the fuel pump off. Well guess what? Yep......the [xxx] thing wouldn't start at all this morning!! Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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