The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the vehicle was struck on the front driver's side in a four-vehicle crash. The front driver’s side air bag failed to deploy. The contact believed that the air bag should have deployed due to the location of the impact. The vehicle was deemed a total loss by the insurance. The contact stated that a Police report was filed but not provided. The vehicle was towed to an impound lot. The contact stated that medical attention was received for a knee injury. An MRI was taken and detected a dislocated knee injury that required therapy.
2023 Jeep Grand Cherokee airbags problems
12 complaints (3% of all complaints for this car). 6 crashes reported.
- owner complaints
- 12
- of this car's complaints
- 3%
- crashes
- 6
- recalls
- 3
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Jeep Grand Cherokee airbags problems in other years
Related recalls
Air bags: air bag/restraint control module: software
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
- Risk
- Delayed air bag deployment during a crash increases the risk of injury.
- Remedy
- Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800‑853‑1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on on May 28, 2026.
Recall number 26V328000 · Recall details
Air bags: side/window
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
- Risk
- An air bag that does not deploy during a crash increases the risk of injury.
- Remedy
- Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1‑800‑853‑1403. FCA's number for this recall is B3B.
Recall number 24V897000 · Recall details
Air bags: frontal: driver clockspring/spiral cassette
- What is wrong
- Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Risk
- An air bag that does not deploy in a crash can increase the risk of injury.
- Remedy
- Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.
Recall number 24V199000 · Recall details
What 2023 Jeep Grand Cherokee owners say
Most recent owner complaints, unedited.
On April 21, 2025, at approximately 6:30 a.m., I was operating my vehicle on a public roadway near the intersection of 98th Street and Indiana Avenue in Lubbock, Texas. While I was traveling at approximately 45 miles per hour, another driver operating a pickup truck pulled out of a grocery store parking lot directly into my path of travel. The truck entered the roadway in front of my vehicle, leaving me unable to avoid a collision. The front of my vehicle struck the side of the pickup truck, resulting in a significant T-bone collision. Following the accident, the driver of the pickup truck admitted that he had been eating a breakfast burrito and had looked to his right but failed to look to his left before pulling into the roadway. VEHICLE DAMAGE AND AIRBAG FAILURE The collision resulted in approximately $20,000 in damage to my vehicle. Despite the substantial front-end impact and the approximate speed at which I was traveling before the collision, the airbags in my vehicle did not deploy. The failure of the airbags to deploy during this collision raises serious concerns regarding the proper operation of the vehicle’s supplemental restraint system and whether the airbags functioned as designed. I am requesting that the circumstances of this accident be reviewed to determine whether the failure of the airbags to deploy was the result of a defect, malfunction, or other failure of the vehicle’s safety systems.
Vehicle set air bag warning light, warning message to have SRS serviced soon. Took in to dealer, mechanic determined from fault code tha the sensor in the front passenger seat bottom was defective. Jeep is replacing entire seat bottom. Difficulty in obtaining part. Entire repair to take a month.
I was in a car accident and the airbags didn't deploy. Car was declared a total loss.
Sometime after performing the B9A recall (the federal safety agency 23V‑787) repair (my vehicle passed), my check engine light came on. Dealer felt there was faulty Airbag ORC sensor and this was replaced. Despite replacement the vehicle continues to throw check engine list with error DTC B273C. We opened a STAR case 6/16/25 and my local dealership kept the Jeep for a week. They stated Stellantis said there was no fix available. Still showing check engine light with B273C error despite replacing sensor.
My wife was driving my kids to school and the jeep went into limp mode. This jeep relies too much on the battery to run everything and the batteries failed, at 39k and 2 years of ownership. It was showing steering, sos, brake, airbag, anti collision system failures with no prior warnings.
We were in a serious car accident. We were T-boned and rolled two or three times. We had to be pulled from the upside down Grand Cherokee. Our complaint is the fuel fill line broke and poured 23 gallons of raw gasoline into the car. My husband was overcome by the gas and and to be revived twice. I had blacked out due to the force of the air bags. We were okay with now, we were removed before the car exploded. The gas should have never entered the cabin!!! If our experience could help someone else we would be relieved.
While driving on the freeway. Slowing down speed due to traffic, the vehicle through itself in park. With the warning messages stating service transmission. The vehicle would not go into any other gear besides park. Thankfully no collision was caused due to the abrupt halt. The vehicle was then towed for repairs to the dealer. It was determined that the valve body had to be replaced. The transmission now whines when accelerating. Then the forward collision illuminated along with airbag icon. Message stated service airbag system. Airbag system unavailable, safety hazard. Pending diagnosis of why airbag system has failed.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while his wife was driving at an unknown speed and crossing an intersection, another vehicle ran the red traffic signal and crashed into the contact's vehicle on the front driver's side tire and wheel well. The contact stated that the vehicle's front end frame was bent to the right and that the front bumper and driver's side light had fallen off of the vehicle from the crash impact. The contact stated that his wife was shaken but was not injured. The contact stated that the side impact and driver's side air bags had not been deployed. The police arrived on the scene and issued a report. The contact had the vehicle towed to his residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact had researched online and related the failure of the driver's air bag to the federal safety agency Campaign Number: 24V199000 (Air Bags, Steering). The failure mileage was approximately 5,900.
Airbag requiring service light came on at 100 miles. Then the SOS call button was stuck lit up with an error message on the touch screen every time vehicle was started. Then the AEB system went off while driving (not in danger of being in a crash) and brought the vehicle to a stop and put itself in Park and shut off. Vehicle would not start again after that. Had to get it towed
Questions about the 2023 Jeep Grand Cherokee airbags
Does the 2023 Jeep Grand Cherokee have airbags problems?
Owners have filed 12 complaints about the airbags of the 2023 Jeep Grand Cherokee, 3% of all its complaints.
At what mileage do 2023 Jeep Grand Cherokee airbags problems start?
Not enough complaints include the mileage to tell.
Was there a recall on the 2023 Jeep Grand Cherokee airbags?
Yes, 3 recalls: 26V328000, 24V897000, 24V199000. Check your VIN to see if your car still needs the free repair.
What year does the Jeep Grand Cherokee have bad airbags?
The Jeep Grand Cherokee model years with the most airbags complaints are 2002 (486 complaints), 2004 (326 complaints) and 2003 (256 complaints).
Other 2023 Jeep Grand Cherokee problems
Electrical 184Engine 88Suspension 70Driver assistance 57Fuel system 57Steering 44Transmission 40Brakes 28Acceleration 18Body 10Lights 8Visibility 8Seats 5Seat belts 3Wheels 3
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