2017 Kia Sorento: fuel pump failure

Filed Jun 29, 2026 · Fuel system · AZ

To Whom It May Concern, I am writing to formally dispute a repair charge and report unacceptable service at Courtesy Kia (Mesa, AZ) regarding my vehicle. Timeline of Events: June 12, 2026: I brought my vehicle to Courtesy Kia for a mandatory software recall. Prior to this appointment, my fuel gauge worked perfectly. Immediately upon picking up the vehicle, the fuel gauge ceased to function. After calling customer service, I brought the vehicle back for inspection. The dealership kept my car for three days. Despite the issue being caused during their previous service, I was denied a loaner vehicle, forcing to come to take the car and use it during the weekend or I can wait until Monday 29 until the service manager back but I asked them I can’t use the car with this error as it’s not safe for me and my kids and that should be fixed by them since that’s their mistake and unfortunately I’ve had paid out-of-pocket for my family's transportation. June 26, 2026 (Diagnostic): The service department initially claimed the issue was a broken fuel pump and quoted me $1,210. I informed them this was impossible, as the fuel pump was completely replaced just 3 months ago. I requested to speak to the service manager, but was told he was unavailable until Monday. And the gentleman Michael who was taking care of my car said let me speak with the technician and back to me again with different quote The diagnosis was suddenly changed to a "fuel sending unit and gasket," with a new quote of $546?? But if I want I can wait until Monday to check with service manager. June 29, 2026: After receiving no follow-up call, I contacted the dealership myself. I spoke with Service Manager Shane Hackelton, who refused to take responsibility for the damage caused during the recall service and insisting that not related to recall software and should be fixed by myself. I look forward to your prompt response and a resolution to this matter.

Filed Apr 17, 2026 · Fuel system · GA

Upper fuel pump module, on top of fuel tank, is leaking fuel from a crack in fuel pump port where fuel hose connects. Fuel can be seen on top of upper fuel pump module and can be seen leaking from fuel pump port, and can be seen on exterior of gas tank. Also fuel odors were present. This could be a fire hazard. The manufacturer issued TSB FUE 064 for this exact issue for vehicles produced from March 31, 2017 through July 24, 2019. Local dealer will not cover the vehicle because it was manufactured in February of 2017. The vehicle has not been inspected by manufacturer, police, of insurance company. There were no warning lamps, messages prior to failure. The symptoms were fuel on top of module, fuel odor, and fuel stain on exterior side of fuel tank

Filed Mar 24, 2026 · Fuel system · FL

On 3-21-26 I noticed the smell of gasoline after driving the vehicle. Upon inspection a noticeable fuel leak from the top of the fuel tank was evident from underneath the vehicle. Further inspection found fuel leakage at the fuel pump outlet line. After online research it was found that other vehicles of this type have hairline cracks on the fuel pump outlet causing fuel to spray out under pressure. Fuel pump assembly replacement has repaired the problem. No indication other than the smell of gasoline was noted at any time. This is a safety hazard that should be addressed ASAP. Part removed has only been inspected by me. Part is available. If I had not been diligent in addressing this problem the consequences could have been catastrophic. The fuel outlet on a high pressure pump should have never been allowed to be made of plastic. People's lives are at risk!

Filed Nov 25, 2025 · Fuel system · 38,000 miles · CA

The contact owns a 2017 Kia Sorento. The contact stated that while the vehicle was at an independent mechanic for a scheduled oil change, the contact was informed that the fuel pump was leaking on top of the fuel tank, and the fuel tank was leaking from the bottom. No warning lights were illuminated. The contact was informed that the fuel tank and the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.

Filed Oct 3, 2025 · Fuel system · TX

My engine was replaced under the Kia PI1802Y/Z Engine Replacement Program in July of 2024 in August of 2025 after the replacement I began to smell gas in my vehicle and took my vehicle to the Kia dealership to find out what the issue was. They informed me that it was a fuel pump leak due to bad gaskets. I believe the engine replacement was done improperly and should be under the SC172 High Pressure Fuel Outlet Recall Campaign. I have reached out to Kia and the dealership. The dealership is being less than cooperative and Kia is not addressing the issue specifically. The gas leak was significant and was potentially dangerous. It would fill up my entire garage with fumes.

Filed Jul 30, 2025 · Fuel system · 150,000 miles · MA

The contact owns a 2017 Kia Sorento. The contact stated that upon starting the vehicle, the vehicle stalled and failed to respond as intended. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle had failed to respond as needed while depressing the accelerator pedal. The local dealer was contacted. The vehicle was taken to an inspection station, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 150,000.

Filed Jul 7, 2025 · Fuel system · CA

For several months, there has been a noticeable smell of gas fumes coming from my 2017 Kia Sorrento EX. Recently, smell has been getting much stronger and cause for concern. I have discovered a visible gas leak dripping from the gas tank area. This could likely or possibly be related to a recall engine replacement last year. The website mentions issues with the fuel pump, which is a The website mentions issues with the fuel pump, which is very concerning. I am attaching photos and video. Please advise.

Filed Jun 30, 2025 · Fuel system · AZ

To whom this may concern, I'm having to replace an upper module fuel pump that goes into the top of the tank. This part is being recalled on several other Kia vehicles but not mine. The car was stalling and had a heavy smell of gasoline. I was told by my repair shop not to drive this car until repaired due to gasoline fumes having the potential to be ignited and cause a fire. I was told by Kia customer care (Sandra) on 6-30-25 @ 655am MST that my Vin number was not a part of this recall. I explained my car was experiencing the same issue and required the same repair as other recalls for Kia and I was directed to file a formal complaint with the federal safety agency for assistance. Can you please assist with a formal recall. This is a very dangerous situation with flammable fumes escaping. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jun 11, 2025 · Fuel system · AZ

Upper fuel pump module is defected and will malfunction. This leads to a fuel leak inside the vehicle. You will be able to see the leak if you remove the back seat and you will be able to smell the fumes of the fuel inside and outside the vehicle. This has occurred twice to our vehicle. First time, the vehicle had 72000 miles and the 2nd time is 130 000. The kia dealership repaired it the first time and has acknowledged the leak both times. This is dangerous as the vehicle can burst into flames by a spark or flame. We did not receive any warning lights regarding the fuel leak. The leak was determined by the smell and the reduced miles per gallon.

Filed Jun 10, 2025 · Fuel system · 70,000 miles · AZ

The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, there was a strong gasoline odor inside the vehicle. The contact stated that the gasoline odor had become stronger. The contact stated that upon removing the rear seats, the contact became aware there was gasoline continuously leaking into the vehicle while the vehicle was started. The vehicle was taken to the dealer, where an unknown repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the upper fuel pump module needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: WTY033. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the vehicle was out warranty. The failure mileage was approximately 70,000.

Filed Jun 9, 2025 · Engine · 92,000 miles · KY

The contact owns a 2017 Kia Sorento. The contact stated the check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle with engine failure. The mechanic replaced the air filter, brake fluid, serpentine belt, accessory belt, performed tire rotation, replaced the power steering fluid, and performed an oil change. The check engine warning light illuminated again. The vehicle was returned to the mechanic who replaced the ignition coil and spark plugs. The check engine warning light was illuminated. The vehicle was taken to the dealer who confirmed the diagnosis. The dealer replaced the valve cover gasket, fuel pump gasket, and coolant, performed a 3-point GGI induction service, refilled the brake fluid, and replaced a carbon air filter. The failure persisted and the vehicle was returned to the dealer who diagnosed the vehicle and determined that piston #3 had failed, and a spark plug was burned and needed to be replaced. The vehicle was repaired. While the contact’s husband was driving approximately 65 - 70 MPH, the vehicle began to shake aggressively, and the engine had seized. There was no warning light during the failure. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The driver had coasted to the side of the road where the vehicle was towed home with open fuel injectors and piston failure. The manufacturer was informed of the failure and a case was opened. The manufacturer informed the contact that the spark plugs needed to be replaced again. The failure mileage was approximately 92,000.

Filed Aug 23, 2024 · Fuel system · 85,000 miles · CA

The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, there was an abnormal gasoline odor permeating through the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who observed a crack in the low-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 064. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.