My rear backup camera stopped working this year it's either a black screen or blinking screen no video will play. When I first started the video was foggy like moisture was in the camera and now it shows nothing. Other Kia sorento's my same model year have had a recall for the backup camera but mine is not on the recall list for some reason.
2019 Kia Sorento: backup camera failure
17 of the 437 complaints about the 2019 Kia Sorento describe backup camera failure.
- owner complaints
- 17
- of this car's complaints
- 4%
- recalls
- 0
Is there a fix? 32 service bulletins cover this area of the car. See below
Backup camera failure by model year
What owners say
The contact owns a 2019 Kia Sorento. The contact stated while reversing in rainy weather, the rearview camera image was distorted. The contact received notification of the federal safety agency Campaign Number: 23V639000 (Back Over Prevention), and the vehicle was taken to the dealer, where additional water proofing to the camera harness was added, but the rearview camera was not replaced. The contact stated that the failure persisted after the recall repair. The dealer and the manufacturer were not contacted. The vehicle was not repaired. The failure mileage was approximately 49,000.
My backup camera had a safety recall issued previously. In March of 2024 I received a letter from Kia notifying me of the recall related to this issue, and offered a remedy. I took the car in for inspection, but it was working at the time. Now in Oct of 2025 the backup camera starting getting moisture inside, and has completely failed. I contacted the Kia dealership that I purchased it from, and they told me to bring it in. When I did, the technician told me that it had been a bracket that was the recall issue, and it was repaired, in direct conflict with what my paperwork said. They refused to repair the backup camera for free. Please inform me of my recourse, as my backup camera does not work at all, and it is expensive to repair/
Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras and sensors, but are not resolving current problem. Lane assist and departure are not working. We have not taken it to dealer yet. Our 2019 Sorento has not been included in recalls for this specific problem.
Possible components/systems with issues: Engine, Suspension, Electrical, Emergency Parking Brake and Auto Hold, Back-Up Camera, Parking Collison Warning, et al Been trying to get my vehicle issues resolved. I have not been able to enjoy nor use my vehicle. I've had numerous repeat service appointments. I feel unsafe using the vehicle. Issues have almost caused accidents. It is now at the dealership and I've been in a loaner vehicle almost 3 months. 1. Suspension problems: I had to drive at reduced speeds and avoid highway usage. Poor driveability and rough handling. Felt like tires would pop off. 2. Oil consumption: Poor performance, reduced power and fuel economy. Check engine light came on. Dealership said I had no oil, history codes, and code for injector misfire. They cleared the codes, told me to come back if codes come back. Had me to do oil consumption tests every 1,000 miles which showed low oil levels. I had to restrict usage of my vehicle for the testing. They ultimately said someone did not properly do the testing and there was never an issue with oil consumption. I believe there was an issue. Check engine light keeps coming on. 3. Back-up camera was replaced for recall. New camera had issues causing inverted images, distorted views, and malfunctions with parking and blind spot sensors. Could not use camera. Took back to dealership multiple times, they checked and said they fixed it but it was not. 4. Emergency Parking Brake and Auto Hold Malfunction: Dashboard indicator for Auto hold malfunction and messages for activation/deactivation of emergency brake/Parking. Vehicle would stop abruptly while driving without notice. Almost caused several accidents. Auto hold would not function as designed so vehicle would keep moving when it was activated, however, the vehicle is not supposed to move when it is activated. Had to pull over, turn vehicle off and back on. Sometime it cleared, sometimes it didn't. Dealership could not replicate so had me record
Infotainment center glitching while driving and using back up camera, Restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
back up camera/infotainement screen went black while backing up twice in driveway. About 10 minutes later infotainment center restarted it's self and prompted me to verify safety while driving. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised.
backup camera and infotainment screens failed while driving 4/1/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022
backup camera and infotainment screens failed while driving 4/7/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. failed 4/1/2023 as well. i was instructed by kia to record the issues per my invoice from dealership when they had vehicle for 27 days in 2022 Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022
backup camera and infotainment screens failed while driving 4/18/2023 . As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Date and Time functions no longer available as an option of the infotaiment center. dashes replace time Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022
Service bulletins that may apply
- Voluntary emissions service campaign: owner notification (SC365)
- Voluntary emissions service campaign: dealer principal memo (SC365)
- Voluntary emissions service campaign: dealer parts and service manager memo (SC365)
- Voluntary emissions service campaign: question and answer (SC365) –
- Voluntary emissions service campaign: theta II 2.4L GDI emission secm logic improvement (SC340 rev 4)
- Voluntary emissions service campaign: dealer parts and service manager memo (SC340)
- Voluntary emissions service campaign: SC340_POC: proof of correction card
- SC340_STKR: voluntary emissions service campaign completion label/sticker
Related recalls
No recalls on record for this model year.
Questions about the 2019 Kia Sorento backup camera
Is backup camera failure a common problem on the 2019 Kia Sorento?
17 of 437 owner complaints about the 2019 Kia Sorento (4%) mention backup camera failure. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2019 Kia Sorento?
There are 0 recalls and 32 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 Kia Sorento
Oil consumption 49Engine failure 46Check engine light 39Hesitation 27Knocking 25Fire or smoke 24Headlights 23Stalling 23Fuel pump 17Jerking 15Screen failure 14Loss of power 12ABS 11Fuel smell 8Misfire 8Overheating 7Sunroof shattered 7Transmission failure 7Adaptive cruise 6Collision warning 6Warning lights 6Fuel leak 5Shudder 5Won't shift 5
VIN decoder
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