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Kia Sorento key fob problems

81 of the 10,244 owner complaints about the Kia Sorento describe key fob or push-button start problems, most of them for the 2011 model year.

owner complaints
81
worst model year
2011
typical repair cost reported
$800
typical mileage
63,000
Is there a fix? There are 5 recalls for this area of the car. See below

By model year

What owners say

Filed Oct 7, 2026 · Body, Driver assistance · MI

Passenger door failed to open three times since purchase. Tried locking/unlocking door from inside, outside and with key fob. Dealership looked at it in May 2026 and I reported it again because it happened two more times since. They couldn't duplicate it the first time and said it was to intermittent for the service manager to talk to me when I went in for an oil change. The lane keeping feature constantly hunts left ant right going down the road and feels unsafe around curves. The dealership took it on a short drive and said nothing was wrong and said they would not check the calibration. The right side of the driver display that has the map and radio goes out sometimes sitting still and at times driving down the road. Has happened at least 14 times. The screen goes blank and then has to reboot/initialize before it is usable.

Filed Sep 19, 2026 · Engine, Steering · GA

While driving my 2021 Kia Sorento, the electronic power steering suddenly failed/intermittently cut out while the vehicle was in motion. The steering wheel became extremely stiff and difficult to turn, making the vehicle very hard to control and creating a serious risk of a crash. I had to muscle the wheel to get out of traffic turn the vehicle off and on several times before steering worked again. Because the steering failure occurred while driving THREE TIMES in the last two weeks and could recur without warning, I considered the vehicle unsafe to continue operating and had it taken to a Kia dealership for inspection. The vehicle has also experienced repeated electrical/electronic issues, including difficulty starting and recognizing both key fobs. Every time now, the engine requires approximately 3–4 attempts to start. There have also been problems with the climate-control system and other electrical components. I am concerned these issues may be related to a broader electrical, voltage, control-module, or electronic power-steering problem. The vehicle is currently available for inspection by the dealer/manufacturer upon request. The exact cause of the steering failure has not yet been confirmed. I have requested that the dealer inspect the electronic power steering system, retrieve any stored or historical EPS/IBU fault codes, and evaluate the vehicle’s battery, charging system, grounds, wiring, and related electronic control modules. The steering failure created an immediate safety hazard because normal steering assistance was lost while the vehicle was moving. There was little or no meaningful warning before the steering became extremely difficult to operate. I am reporting this because I am concerned the condition could recur and result in loss of vehicle control. I have two small children and this is my only means of transportation.

Filed Feb 5, 2026 · Electrical · MD

Vehicle only has 5839 miles and this is the 2nd time the battery has been dead. First time was Dec 18th 2025. Vehicle purchased 7/5/25. 2nd time 2/5/26. First time the outside lights flickered for a long time before finally going off. 2nd time the outside lights didnt flicker and key fob wont even lock the car. We took the vehicle in for service after 1st dead battery instance and they told us we must've not closed a door or left a light on which drained the battery. Will be scheduling another service so they can fix the issue. There were no messages or symptoms of the problem prior to the failures. I am requesting that the federal safety agency document this as a potential electrical system safety defect.

Filed Jan 27, 2026 · Driver assistance, Electrical · GA

My key fob doesn’t register even while in car, my battery drains daily has to recieve jump off every Otha day if not daily, door open indicator shows open on all doors even when closed, car locks won’t disengage automatically but your system shows no recalls something’s wrong with it

Filed Nov 30, 2025 · CA

My vehicle repeatedly fails to recognize the key fob even when it is in my hand or inside the vehicle. Because it is a push-button start system, proper fob communication is required for unlocking and driving. When recognition fails, the vehicle will not start and I have been stranded. During the first of these failures, I called the dealership because I was stranded and needed immediate assistance. They instructed me to remove all passengers, close the doors, and then hold the unlock button on the key fob for 10 seconds and press lock/unlock six times in sequence. They also advised me not to use the door-handle lock/unlock button and to use only the fob buttons. This temporarily restored function, but a new vehicle should not require a manual reset procedure to start and operate normally. On two separate occasions, this problem also triggered the vehicle alarm, which was extremely difficult to silence. This does not happen every time, making the vehicle unreliable. One incident occurred while transporting special-needs children and an elderly passenger, and removing them from the vehicle to perform the reset was difficult and unsafe. The dealership later ran diagnostics and found no fault codes. I also replaced the key fob battery, but the issue continues. I have seen other owners online describing the same key-recognition failures, indicating that I may not be the only person experiencing this. This is a safety concern because the vehicle can fail to start without warning, and the alarm activation increases confusion and stress. The issue remains unresolved.

Filed Oct 30, 2025 · Electrical · 114,000 miles · CA

The contact owns a 2014 Kia Sorento. The contact stated that the Push to Start button failed to function as intended, and the vehicle failed to start. The contact called the Lien holder and was informed that the key was not connecting. The Lien holder replaced the key. The contact stated that the failure persisted, and the key fob failed to function as intended. The vehicle was taken to the dealer. The dealer swapped the key fobs with another set of key fobs to diagnose the failure. However, no cause for the failure was found. The contact was informed that two unknown fuse boxes needed to be replaced. The contact stated that the failure persisted. The contact stated that on a separate occasion, the LED lights under the door and dashboard failed to function as intended. In addition, an abnormal sound was coming from the vehicle. The vehicle was taken to the dealer and remained with the dealer for months. The contact was informed that the fuse box had been replaced. The vehicle failed to restart when the contact picked up the vehicle from the dealer. The vehicle was towed to the residence and had not been driven since. The tow truck driver tried to jumpstart the vehicle, but the vehicle failed to start. There was no power in the vehicle. The failure mileage was approximately 114,000. The VIN was not available.

Filed Sep 19, 2025 · Engine · WA

My KIA, engine just died. I was at a stop light, the light turned green I pressed on the accelerator to go and at the middle of the intersection the engine died. Not certain what had happened or why the engine would die. After a week I had the vehicle towed to a car shop. The same shop that had just done a maintenance on the vehicle in July 2025. I have attached the copy of receipt from the work that the shop had done. When they looked at it they thought at first it was the key fob, so a new key fob was done, it still did not start. Then it was thought to believe it was the starter, so a new starter was installed, vehicle still did not start. At that time I was advised that it was the engine that had siezed. My complaint is that there was no warning signs or signals in the vehicle of anything mechanical going wrong or needing any kind of attention. No warning light displayed on the dash. I drove the vehicle not knowing why would my engine just die, my miles is between 175,000 - 178,000 so the last thing I would think to happen is my engine siezing up on me. Warning lights give you something needs to be looked at and figured out. But as a safety you get nothing displayed then your engines just dies, anything could happen when you are in the middle of traffic, highway or even if it was in the middle of the train tracks. I had spoken to KIA Dealer Service and he advised my vehicle does not have an engine recall but there were a recall in the past for engines such as mine. The KIA Dealer Service advised that they would have to do an inspection, at a cost of $270.00 dollars, and unfortunately it would have to be towed. Advised me that if I wanted to get a new engine it would cost $12,000.00. The vehicle is available for inspection just need to be towed.

Filed Sep 12, 2025 · Engine · WA

got into my vehicle pushed button to start, could hear a clicking for the first few seconds, then clicking went away. Drove off, went approximately 0.30 mile at a stop light when started to go it stalled in the the middle of an intersection. No warning light no other warning of anything wrong with vehichle, no other warning signs that there could be anything wrong. In July 2025 I had just took vehicle in for a major maintenance, oil, air filters, spark plugs, timing belt, and I checked oil and again no warning signs that there was anything wrong with vehicle. Took to a shop, mechanic believed it was the key fob, due to immobilize, had a new key reprogrammed and still not start, then proceeded to check the starter and installed a new starter still not start and found to be engine siezed.

Filed Aug 6, 2025 · Engine · MO

We purchased a 2017 Kia Sorrento AWD 3.3L V6 153,000 on May 9 2025. We made our 2nd payment on July 11th & on July 17th @5am we went and filled it up and got on the highway to head to work. We didn't even drive ½ a mile when all of a sudden it lost all power at 73mph. No warning lights nothing. Dash said "key fob not in vehicle". We had it towed to Kia which cost almost $350 for them to call & tell us we need a new engine. No codes nothing. Also almost $200 for them to diagnose that. And that it will cost over 10k to fix. We paid under 10k to begin with. They are saying it isn't covered under any warranty. It's our only vehicle that we can drive in winter. We literally had the Kia just over 2 months.

Filed Sep 17, 2024 · Acceleration, Engine · TX

I had just entered the highway and reached highway speed of 70 mph. Without any warning, the engine died, all of the dashboard lights came on, and I was unable to accelerate. Thankfully I was in the right-hand lane and there was an exit ramp a short distance ahead. The car decelerated as it had no power, and cars behind me were honking. I was able to exit the highway and coast into a parking lot just off the frontage road. Had I not been able to get off the highway, the vehicle would have been stalled in fast-moving traffic, and a pile-up could have easily occurred. I turned the car off using the push button start/stop, waited several minutes, and restarted the car. The check engine light was on and the car diagnostics system reported an issue with the "engine management system." Upon clicking the details link, the diagnostics system further stated "A possible condition with your Engine Control System has been detected. A full system check is recommended to be done soon. Please contact your local dealership to schedule an appointment." I took the car to a local Kia dealership, and they stated they could not recreate the problem. They reported they "inspected the vehicle for DTC's and found code PO65312 in history." They cleared the code and reported, in writing, that "no issues found during test drive, vehicle currently operating properly, no further action taken" and gave the car back to me without fixing anything. They stated it may need to be diagnosed for longer ext diag time. The vehicle is available for inspection, and I would appreciate any help I can get as I got no help at the dealership.

Related recalls

Electrical system: instrument cluster/panelReported January 26, 2026 · 42,677 vehicles affected
What is wrong
Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."
Risk
An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash.
Remedy
The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1‑800‑333‑4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on on February 9, 2026.

Recall number 26V046000 · Recall details

Electrical system: body control module: softwareReported January 13, 2025 · 74,469 vehicles affected
What is wrong
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk
A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.
Remedy
Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC331.

Recall number 25V006000 · Recall details

Electrical system: wiringReported April 23, 2024 · 95 vehicles affected
What is wrong
Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Risk
A loss of power steering assist increases the risk of a crash.
Remedy
Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC309.

Recall number 24V287000 · Recall details

Electrical systemReported February 14, 2020 · 228,829 vehicles affected
What is wrong
Kia Motors America (Kia) is recalling certain 2006-2010 Sedona and 2007-2009 Sorento vehicles. Moisture may enter the Anti-lock Brake (ABS) Module and result in an electrical short.
Risk
An electrical short within the ABS Module may cause an engine compartment fire, even when the vehicle is turned off, increasing the risk of an injury.
Remedy
Kia will notify owners, and dealers will install a relay in the main junction box to prevent power from being directed to the HECU when the vehicle's ignition switch is turned off, free of charge. The recall began June 5, 2020. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC186.

Recall number 20V088000 · Recall details

Electrical system: wiringReported August 31, 2010 · 35,185 vehicles affected
What is wrong
Kia is recalling certain model year 2010 soul and model year 2011 sorento vehicles manufactured from september 7, 2009 through july 30, 2010. A limited number of wiring harnesses supplied by jci and used for the lighting in the kia soul vehicle's advanced lighting speakers, located in the front door trim panels, and the kia sorento vehicle's interior accent illumination, located in the front and rear door trim panels, may have been improperly soldered.
Risk
When the lights are illuminated under certain conditions, an electrical short may occur that can result in a fire.
Remedy
Dealers will replace the wiring harnesses for the lights in the kia soul vehicle's advanced lighting speakers, and the wiring harness for the kia sorento vehicle's interior accent illumination. This service will be performed free of charge. The safety recall began on september 13, 2010. Owners may contact kia consumer assistance center at 1‑800‑333‑4542.

Recall number 10V388000 · Recall details

Questions about the Kia Sorento key fob

Which Kia Sorento years have key fob or push-button start problems problems?

The model years with the most reports are 2011 (27 complaints), 2014 (18 complaints) and 2016 (8 complaints).

How much does it cost to fix key fob or push-button start problems on the Kia Sorento?

Owners who mentioned a price put the repair at about $800 (median of 10 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.

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