2013 Kia Soul: won't start

Filed May 21, 2025 · Engine · CA

Problems with our 2013 Kia Soul! started [XXX] @ 78,388 miles. We took the car to Kia Country in Manteca for an oil change, when leaving the dealership white plumes of smoke where coming out of the exhaust. Took the car back to the dealership who told us not to worry about it, drive it on the freeway to burn it off. Returned to the dealership 4-7-21 @ 80,414 miles smoke is still coming out of the exhaust, Kia performed an oil consumption test, we were told to come back in a couple of months or 3,500 miles to check on the vehicle. 6-4-21 @ 81,737 miles took the car back for inspection, engine oil checked out ok, they couldn't find any issues. [XXX] @ 91,239 miles took the car to Kia Dublin, blue smoke was coming out of exhaust and car won't start. Tech performed tests they recommended to drive the car and wait for a check engine light to be active. They can't open a tech line if there is nothing wrong with the car and they can't duplicate the concern. [XXX] @ 124,770 miles took the car back to Kia Dublin, the car is shutting off at stop lights or at idle, won't go over 40 miles an hour. After being at the dealership for 4 days, spoke to Will on 4-16-25 states the engine needs to be replaced due to the connecting rods and pistons creating an engine failure, there is also an oil leak. There is a recall for the smaller 1.6L engine but not for our 2.0L engine, even though the issues are exactly the same. Will recommended calling Kia Customer Care for help. I called Kia Customer Care 4-17-25 and was given a case number. I have been dealing with both Kia Customer Care and Kia Dublin for over 5 weeks and no one wants to own up to selling us a defective engine or give us a replacement. I have called almost everyday and I am given a different story, meanwhile the car sits on the lot at the dealership. My daughter is without a car and we are struggling to get her to work, we have not been offered a loaner car, as the car has not been approved for an engine replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

Filed Apr 22, 2024 · Brakes · IN

The contact owns a 2013 Kia Soul. The contacted stated the vehicle lost motive power and the vehicle does not start up for at least a week. The contact had a independent visited the contact home and the vehicle was diagnosed with a failure with camshaft sensor which was replaced. The vehicle started up, but the failure persisted the vehicle would not start up after a few days. The contact received notification of the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The dealer was not contacted for diagnosis or repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part was to become available. The failure mileage was unknown. VIN tool confirms parts not available

Filed Jan 25, 2024 · Electrical, Engine · NH

On [XXX] I was driving my 2013 Kia Soul in the center lane on [XXX] when all of a sudden the whole dashboard panel lit up and then everything went off and the car came to a halt. the engine was dead it would not start nothing would turn on. I had to push my vehicle from the center of the 3 lane highway off to the right side breakdown lane. I had to call AAA to have them tow my car to my mechanic. After looking over the vehicle i was informed that my engine had seized up and there was no oil in the engine. I had my oil change a little less then a month ago from the date of the incident. There was no low oil light warning that came on while I was driving my car. This same car I have had issues with the catalytic converter and issues with the 1.6L Gasoline Direct Injection (GDI) that i had to pay over $1400.00 to have repaired and had several issues with it trying to get it to pass safety inspection and safety emissions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jan 20, 2023 · TX

Engine loses power and then stops now car won't start catalytic converter the gas cap the 02 censorAnd the throttle body

Filed Jan 3, 2022 · Electrical, Engine · NY

It all started when I thought I received bad gas a couple of months ago after filling my tank up with regular gas from a Speedway , It didn't start right away, and that never happened and then it continued to Be hard to accelerate, as I drove it. That has happened on 2 other occasions since that incident a couple of months ago I would push the pedal to the floor and the RPM would not move it stayed on zero. The accelerator was resistant to move, but I made it home. Spoke a mechanic friend, who's done body work on my car, and thought, as I did, I had bad gas.. suggested, I get the fuel tank flushed and filled, which I did at Jiffy Lube. I've since put HEET in on every fill up, and used premium gas. Happened again yesterday am on my way home from work about about 830am. I was stopped at a light, it cut off, I put it in park, and cut it back on, but it was hard to accelerate. I made it home, but now extremely worried, given all the spontaneous fires, and engine problems. It's my only source of transportation, so I'm in desperate need of help.

Filed Mar 1, 2021 · Acceleration, Engine · 159,832 miles · GA

A complaint to kia consumer affairs addressing concerns and issues with my 2013 kia soul in december 2020. The complaint was regarded to excessive oil consumption, low gas mileage,vehicle stalling and shutting down completely while in motion in the highway and faulty engine parts. I initiated a 2nd complaint about same issues in january 2021. Prior to all this in 2019 kia had a recall for ecu in which I strongly think is the onset beginning how issues I currently have have resonated into current issues leading up till (present). This year 2021, I called kia consumer addressing issues but rep. Stated, there were no engine campaigns or recalls issued at this time and insisted I call the dealership about issues with the vehicle. I called the kia dealership explaining to the service rep. An incident had occurred as I'm driving to work while in motion in ongoing traffic up a highway my car begin to stall like in limp mode and losing powertrain in the engine and shut off completely. While this happened the check engine lights were illuminated as the battery light, oil light and the check engine light were on all at the same time. I tried to start the vehicle but would not start. I called for 911 assistance for immediate help due to car shutting off on me in ongoing traffic. The state agent did not come in time, so dot happened to drive passed and slowed down and come back to help push my vehicle to the right side of the highway to safety. Eventually, 911 agent came and I explained everything to him as I called for roadside asst. To come and tow my car to the nearest auto shop. I phone the kia dealership the same day of this incident and explained everything, kia rep. Said that's because you show a recall open on your vehicle and need to bring the vehicle in for repairs. Ecu knock sensor was told by service mgr. This was the reason car shut down on me. Disappointed with kia

Filed Nov 8, 2020 · Engine, Fuel system · 119,000 miles · AL

Stalled while on the interstate. Will not start back up since.

Filed Sep 27, 2020 · Electrical · 57,500 miles · CA

Vehicle will just randomly not start. Get in car turn on key and nothing, lights, radio, ect all work, but car will not start. So far if you wait a short time and try again it starts and all is fine. I thought that it was the battery so I replaced it and all was good for about 6 months, and then about 2 weeks ago it did the same thing, would not start. Went about my business in another car, came home about 1 hour later, got into car and it started right up and has been fine since. I have gone online and have seen this is a common problem, but there does not appear to be anything that the dealer can do. They replace different parts, but it occurs again. Lots on money being spent and no results to be had. Very frustrating . This has happen about 15 times in the last year, but it does start if you wait awhile. At least my has, but I note that others have not.

Filed Nov 8, 2019 · Fuel system · 1 miles · FL

Vehicle began making a noise and seemingly not getting gas anymore and came to a complete stop right in the middle of rush hour traffic.. I tried starting it and it would not start unless I pumped the gas petal, which sent plumes of white smoke and awfully strong gas odor. The car did this all the way home. I called a mechanic and he did a diagnostic test on it and said it was caused by one of two sensors. Three mechanics said the vehicle could have caught on fire and possibly exploded while I was driving it because it was dumping fuel on the engine. They said had there been one spark from the spark plugs that my car would have most likely blown up. I am scared to drive this car now and I don't know what to do at this point.

Filed Oct 4, 2019 · Engine · KY

When trying to start the car it won't turn over until you turn the key about ten times.

Filed Apr 23, 2019 · Engine · 34,326 miles · TX

I 2013 kia souls recently went out, it won't start. There was no light that indicated a problem. I took it to my machine who believed it was the starter or battery but when he looked at the engine he believed it had blow up. A recent recall was done on my veh, so I got it tolled to kia. They didn't issue me a rental, and the service man didn't want to take the veh because they havent received any information on it. I had to go home and get the recall notice that was going to be sent out to customers. I've been calling for the past 2 week and the service person closed out my case. If you had no information on the recall how can you close out my case ? What knowledge did you have that your were not informing me? On 4/22/2019 I received a call that stated my car was not part of the recall because the service codes and that I would have to pay for a new engine but they can;'t find one. Maybe because it was recalled

Filed Feb 2, 2019 · Electrical · 45,000 miles · CA

Car wont start, intermittently. Got a new battery and then all of a sudden the car would start. Lights come on the dash but car wouldn't start, quick jump and car started right up. This kept happening so I thought I had gotten a bad battery. Replaced the battery with a new one and a week later the same thing starting happening. The car wouldn't start. Took it to the automotive shop because I thought it might be the alternator. They had it for 3 days and everything checked checked out fine, could find a problem and couldn't duplicate this. Took car home and 3 days later the same thing the car wont start. Quick jump starts right up and lasts for about 3 days and wont start again. There are a lot of complaints about this starting issue on the kia soul with customers and no one seems to be able to find the problem, they all seem to be the same issue and when we take it in they are unable to duplicate it. This needs to be looked into