2013 Kia Soul: airbags did not deploy in a crash

Filed Aug 13, 2025 · Brakes, Engine · RI · fire

The contact owned a 2013 Kia Soul. The contact received notifications of the federal safety agency Campaign Numbers: 19V120000 (Engine, Engine and Engine Cooling) and the federal safety agency Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while her son was driving at 60 MPH, an abnormal sound was heard coming from underneath the vehicle. The contact's son was able to pull over to the side of the road. No warning lights were illuminated. The contact stated her son exited the vehicle and noticed flames were emitting from underneath the vehicle. A passerby pulled over and helped the contact's son move the vehicle. The vehicle extinguished itself. No injuries were reported. The air bags did not deploy. The contact stated that her son called her, and she and the contact's brother went to the site of the accident. The contact's brother checked underneath the vehicle and picked off the pieces that were on the ground. The contact's brother noticed that a rod had detached and gone through the motor, which created a hole in the motor. The vehicle was towed to the dealer. The dealer confirmed that the bearing rod detached and damaged the engine. The dealer contacted the manufacturer and tried to order a new engine. However, KIA declined and advised the dealer not to repair the vehicle. The vehicle was towed to the residence. The vehicle remained at the residence unrepaired. Two months later, the contact sold the vehicle. The manufacturer was notified of the failure and offered no assistance. The insurance company was not notified. The failure mileage was unknown.

Filed Sep 15, 2022 · Airbags, Driver assistance · CA · crash · 1 injury

I was driving doing about 30 mph and hit a boulder and came to complete stop and my air bags did not deploy. And there is another feature vogue or on star that is spouse to call for help did not go off either.

Filed Jun 19, 2018 · Airbags · 60,000 miles · NM · crash · 1 injury

Tl* the contact owned a 2013 kia soul. While driving at an unknown speed, the contact lost consciousness and the vehicle rolled into an intersection. As a result, another vehicle crashed into the passenger side of the contact's vehicle. The contact went through the front passenger side windshield even though she was wearing a seat belt. The contact sustained severe injuries to the head, brain, and body that required medical attention. The air bags did not deploy. A police report was filed. The vehicle was towed to an independent mechanic. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and opened case number: 12597330, but no further assistance was provided. The failure mileage was approximately 60,000.

Filed Nov 22, 2017 · Airbags · 40,000 miles · CA · crash · 1 injury

Tl* the contact owned a 2013 kia soul. While at a stop light, another vehicle crashed into the rear of the contact's vehicle. As a result, the vehicle flipped over to the other side of the road. The driver side air bag failed to deploy. The contact sustained injuries from the passenger air bag, causing metal fragments to strike the contact in the face and arm, which required medical attention. A police report was filed. The vehicle was towed to a towing lot. The vehicle was not taken to a dealer. The vehicle was destroyed. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 40,000. *bf

Filed Apr 27, 2016 · Airbags · 57,800 miles · SC · crash · 1 injury

Tl* the contact owns a 2013 kia soul. While at a complete stop, another vehicle crashed into the front driver side of the contact's vehicle. The contact sustained whiplash that did not require medical attention. A police report was filed. The air bags failed to deploy. The vehicle was taken to an independent mechanic. In addition, the navigation functioned improperly. The manufacturer was not notified of the failures. The approximate failure mileage was 57,800.

Filed Jul 30, 2015 · Body, Suspension · 18,000 miles · KS · crash · 1 injury

Vehicle was traveling north at approximately 50 MPH. Driver veered right accidently and went off asphalt surface into ditch. Vehicle rolled end over end twice and landed upright facing south on third rollover. Driver was wearing seat belts. Vehicle was damaged on both sides of front, top was crushed in, right front wheel bent into wheel well, windshield was shattered and caved in. There was damage to both sides of the vehicle and the hood. Driver was injured and transported by ambulance to hospital. The major complaint was that the air bags did not deploy to protect driver. Vehicle engineers from kia motors national consumer affairs inspected the vehicle and stated that air bags were not deployed in a rollover because car was not equipped that way. He reported that the air bags in front would have deployed in a front impact, the side curtain air bags would have deployed in a side impact. The car was considered a total loss and not repairable.

Filed Nov 19, 2014 · Airbags, Seat belts · 34,400 miles · WA · crash · 1 injury

Vehicle was hit in right rear corner by another car. Sent vehicle into a spin where it was hit in the front right by military truck, vehicle continued to spin until it came to a rest on the highway. The seat belt did not engage and the air bags did not deploy...updated 12/03/14 *bf updated 5/11/2015

Filed Sep 4, 2014 · Airbags · 21,000 miles · WA · crash · 3 injuries

Tl* the contact owns a 2013 kia soul. The contact stated while at a stop, a vehicle crashed into the rear of the contact's vehicle causing it to crash into the rear end of another vehicle. The contact mentioned that the air bags failed to deploy. After the failure, the contact noticed that the seat belts became inoperable. The driver sustained injuries to the chest, head, back and legs. The front passenger sustained injuries to the chest, back and legs. The rear driver side passenger sustained injuries to the head. A police report was filed. The vehicle was destroyed. The manufacturer was notified about the failure. The approximate failure mileage was 21,000.

Filed Nov 12, 2013 · Airbags · 522 miles · TX · crash

An accident occurred where our 2013 kia soul hit the rear of another car. Excessive damage occurred to our car to the point where it was not driveable. The air bags did not deploy.