The car will not lock via the key fob or automatic door locks. When you turn off the ignition and open the drivers door it chimes and you can not lock the doors. It’s in park, and I turn the steering wheel. I’ve unplugged the negative battery, and had the fuses checked.
Kia Soul key fob problems
12 of the 5,614 owner complaints about the Kia Soul describe key fob or push-button start problems, most of them for the 2010 model year.
- owner complaints
- 12
- worst model year
- 2010
- typical mileage
- 55,000
By model year
- 20242
- 20232
- 20202
- 20161
- 20151
- 20142
- 20102
Often reported together
Stalling 2Fire or smoke 2Door locks 2Steering lock-up 1Start-stop 1Oil consumption 1Jerking 1Check engine light 1
What owners say
The trunk/ back hatch and it will not open i have tried to use the key fob and nothing it just failed randomly. I went to open it and nothing happens. I have tried locking and unlocking and nothing. This is extremely dangerous because one if I need access to my spare I can't get to it. Also if there was a crash and someone had to pull me or my child out through the back we can not get out. Especially with children in the back seats.
Since I purchased the car the steering wheel will jerk, when im on a 2 lane road. It always jerks towards on-coming traffic, and it only does this when there is a car coming in the opposite lane and is just about to pass me. I have to fight with the steering wheel to get it back to go straight. Because of this whenever I am on a 2 lane road like this I always drive slow. This is the first car I've owned with this feature so I wasn't sure if that was just a glitch in the feature and just dealt with it. Which ni do realize now that was stupid on my part. Also in the past few days the drivers side door speaker sometimes works fine other times it gets all static and I have to turn all the sound to the passenger side. With that 3 other things have happened in the same time frame, im not sure if they are all connected but they seemed to have happened all at the same time. The passenger side window will go down from the driver's side door control but only sometimes goes back up. The horn stopped working last night along with the beep when you hit lock on the key fob twice. Im not sure if these are just minor things due to my lack of vehicle knowledge or if they are a real concern, so that is why I wanted to bring it to attention, in case anyone else has experienced any of these issues. The car only has 12000 miles, I only travel locally so im not sure if thats problematic or not. But as I said id rather be safe and let these issues be known.
On wednesday July 19th, at approximately 1745 (5:45 pm) I got into my car and started it. I attempted to back out of the driveway and noticed my steering wheel was locked. I pulled forward, and put the car in park. I tried to turn the car off. It then restarted itself, revved the engine, turned the heater on, rolled down the windows and engaged the back up camera. The check engine light came on, the low oil light, and the battery light were all on. The car would not turn off, every time I pressed the off button it would idle strangely and turn itself back on. I had to remove the key fobs, and my phone from the vehicle (i have a remote start app) to get it to turn off. I had it towed to the dealership, who returned the car the next day and told me nothing was wrong and that it was in auxiliary mode. They showed me auxiliary mode and it did not do what had happened. I told them I would film it if the vehicle did it again. Yesterday July 21, 2023 the vehicle did it again, at approximately 2110 (9:10 pm). The dealership advised me to bring it back up today. While driving it up there the engine shut off while driving I was doing approximately 43mph with the keys located in the storage space near the gear shift. The entire car shut down, instrument cluster and all, my steering wheel locked, and i had to coast to the side of a road. The car then restarted itself and picked up where the cruise control had previously been set. It did this twice and I was almost hit by a large pick up truck the second time. Had the truck not braked in time I could have been killed, and had my daughter been with me she could have been seriously wounded. The dealership told me to limp it to them as a tow truck would not be avalible for hours. During the short drive the instrument cluster continued to fade in and out. The dealers only solution was to let them hold the car and drive it for the weekend while trying to replicate the problem. I have filmed it restarting, but not dying on the road
The contact owned a 2014 Kia Soul. The contact stated that while driving at approximately 60 MPH, a pinging-type noise was heard coming from the engine compartment along with gray smoke. The vehicle began to lose automotive power and reduced speed before the engine stalled. The contact exited the vehicle and flames and smoke were present coming from under the hood. The fire department was called to the scene and extinguished the flames. A fire and police report was taken at the scene and the vehicle was later towed away. During the incident, the vehicle was destroyed. The contact also indicated that during the incident the front driver's side door could not be manually opened from inside the vehicle and the key fob was used to open the door. The cause of the failures was not determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 132,000.
Vehicle is equipped with auto stop/start. When at a stop light the auto stop/start engaged, and before the brake was released the auto stop/start displayed an error in the display indicating that the car needed to be shifted to p or n and restarted as the stop/start function ended and engine was completely off. Replacement of the ECM seemed to fix this. Now the same vehicle displays the same error (engine stop/start is off) as the vehicle is being parked in a parking space and before the engine is physically turned off (the brake is being engaged, and the vehicle shifted to park at the same time. This happened in both my vehicle an ex model, and a 2020 s model (rental car). My vehicle has push button start/stop, and the s model is a key start model. This began on 082919 with the ex, and lastly on 120619 with the s model.
My car was purchased brand new off the lot with 28 miles on it. I now have approximately 15614 miles on my 2020 kia soul. I just wanted to report that the horn, a major safety feature, intermittently stops working. When the horn stops working it includes the steering wheel depress and the key fob 'locked' signal. Please investigate this as a horn can be the last resort notification someone needs between life or death.
June 18, 2019-driving on highway, started to pass a slow moving vehicle, pressed accelerator and it would not go faster at first, then it did go a little faster. I moved back into driving lane and proceeded but I slowed down to 55 MPH (posted speed limit 70) . Kept losing speed, put on emergency flashers, as I was exiting off highway to safe spot smoke started billowing from behind vehicle. Stopped car, as good was opened a small fire turned larger. I grabbed my fire extinguisher from back storage compartment and extinguished fire. Tow truck driver arrived, needing to make sure it could be towed without a possible reignition of fire, he removed the cover and asked me to attempt to put vehicle in neutral to be able to push it back to a position to be able to get it on tow truck. Push button start, two push for accessory position. Tow truck driver witnessed fuel squirting from a fuel line near the fuel regulator. Tow truck driver could actually insert his pen top into the size hole that is there. Vehicle towed to car dealership where we purchase it new. I am still waiting to hear if the dealership was able to get it in the shop this week, if not they said it would be monday june 24, 2019. Pictures attached. No invoices yet except the tow invoice which I need to submit to my insurance company for reimbursement. In researching any unknown recalls on this vehicle, I found this information today and attached my screenshot.
Passenger side front door lock would unlock intermittently initially for the first few years and now does not unlock at all when using the key fob and since there is no manual key-lock cylinder anywhere except on the driver-side door, this front door cannot be opened until after the driver's door is opened.
The panic button on the key fob is not recessed so it activates when you don't want it to. I have contacted both the kia dealer where I bought it and also kia consumer affairs and both could not solve the problem. It is a design flaw. Anytime I have the key fob in my pocket it is likely to engage the panic button. It has happened 8 times. People think there is an emergency. Please let me know what the federal safety agency can do to correct this problem. (I previously had a 2013 kia soul and the design of the key fob was different so I never had the panic button go off by mistake.) help.
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
- Risk
- A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC270.
Recall number 23V298000 · Recall details
Electrical system: wiring
- What is wrong
- Kia is recalling certain model year 2010 soul and model year 2011 sorento vehicles manufactured from september 7, 2009 through july 30, 2010. A limited number of wiring harnesses supplied by jci and used for the lighting in the kia soul vehicle's advanced lighting speakers, located in the front door trim panels, and the kia sorento vehicle's interior accent illumination, located in the front and rear door trim panels, may have been improperly soldered.
- Risk
- When the lights are illuminated under certain conditions, an electrical short may occur that can result in a fire.
- Remedy
- Dealers will replace the wiring harnesses for the lights in the kia soul vehicle's advanced lighting speakers, and the wiring harness for the kia sorento vehicle's interior accent illumination. This service will be performed free of charge. The safety recall began on september 13, 2010. Owners may contact kia consumer assistance center at 1‑800‑333‑4542.
Recall number 10V388000 · Recall details
Questions about the Kia Soul key fob
Which Kia Soul years have key fob or push-button start problems problems?
The model years with the most reports are 2010 (2 complaints), 2014 (2 complaints) and 2020 (2 complaints).
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