Kia Telluride backup camera problems

Filed Nov 2, 2026 · Acceleration, Electrical · NJ

On XXX, at 48,787 miles, the digital instrument cluster on my 2024 Kia Telluride EX – X line failed completely upon startup. The speedometer, tachometer, fuel, gauge, transmission, gear, position, indicators, turn signal indicators, and all warning lights became in operative. Simultaneously, the blind spot warning indicators in both exterior mirrors, cruise control, and audible parking – distant warning stopped functioning. The exterior lights, turn signals, and backup camera continued operating. The instrument clusters remained black, except for the odometer reading of 48,787 miles and the illumination adjustment graphic, which appeared when operating the brightness control. The odometer remain frozen despite additional driving. Multiple engine shut downs and restarts did not restore operation. The navigation system had also been generating erroneous wrong way warnings, occasionally positioning the vehicle in the opposing lanes on divided highways. These errors became more frequent following the instrument cluster failure. On XXX, Bridgewater Kia in [XXX] inspected the vehicle (invoice XXX). The technician performed a hard reset/capacitor discharge by disconnecting the battery. The system resume functioning and the odometer advanced from 48,787 to 48,789 during a 2 mile road test. Mileage driven during the malfunction, apparently was not recorded. The dealership did not identify the underlying cause. The service advisor acknowledge encountering similar failures in other 2024 Tellurides, although reportedly infrequently. I am concerned that the simultaneous lost of essential vehicle instrumentation and safety related warning systems could occur without warning. The dealership restored operation but did not identify or permanently correct the underlying defect. I request that the federal safety agency investigate this potential safety – related electronic failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 29, 2026 · Electrical, Visibility · MI

My 2022 Kia Telluride LX AWD center screen began failing intermittently around October 2025 and failed completely around August 2026. Dates are approximate; 10/29/2025 represents my estimate of about one year ago, not an exact day. Dealer intake was 10/1/2026 at about 75,000 miles; mileage at first failure is unknown. The screen failure prevents the backup-camera image from displaying in reverse, increasing the risk of striking an unseen person or obstacle. No crash, fire, injury, fatality or police report occurred. I also reported intermittent loss of speedometer information. On 10/22 the dealer confirmed the failed center screen and rear-camera display, but said the cluster worked and it had not reproduced the cluster symptom. A common cause is unproven. Speed and warning lamps at first failure are unknown. The dealer recommended head-unit 96560-S9420CDD replacement for $7,799.79. Replacement is not authorized; I requested preservation of components and diagnostic records. After repeated assistance requests and escalation, Kia's 10/29 response concluded its review and denied warranty coverage without technical findings. Please investigate whether loss of the rear-camera display reflects a safety defect requiring a recall. Kia recalls 21V577/22V344 concern earlier-built 2022 Telluride clusters; my reported 4/1/2022 build is outside their ranges. Other Kia recalls address electrical-noise/voltage-related blank clusters (23V298) and voltage-damaged rear cameras (25V426). These are different components and populations, not proof of coverage or a shared cause. Related litigation, O'Connell v. Kia, 8:26-cv-01291, concerns alleged 2023-2025 cluster failures, not my 2022 head unit. Please assess the failed assembly, electrical circuits, software and field data to determine whether existing recall scopes leave other safety failures unaddressed. Warranty expiration does not resolve that safety question.

Filed Jul 12, 2026 · Driver assistance, Steering · WY

Component Malfunction & Availability The component that failed is the center infotainment and entertainment touchscreen display system on a 2024 Kia Telluride. The center screen goes completely black, remains unresponsive to touch or power controls, and fails to initialize upon starting the vehicle. It does not respond to soft pinhole hardware resets. This is a recurring failure; the original factory entertainment screen suffered a total blackout defect and was replaced under manufacturer warranty, but the replacement OEM unit suffered an identical total failure just seven months later. The vehicle and the defective infotainment assembly are fully available for inspection upon request. Safety Risks Imposed Safety is actively compromised because the total failure of the entertainment screen completely disables the backup camera and the 360-degree surround-view safety monitors. When reversing, the driver is left with a dead screen, creating an immediate blind-spot hazard and significantly increasing the risk of a pedestrian backup collision or property impact. Furthermore, the blackout prevents the driver from adjusting critical cabin climate controls, defrosters, and hands-free Bluetooth communication systems, causing severe driver distraction while trying to operate the vehicle. Reproduction & Diagnosis The problem has been reproduced and confirmed by an authorized Kia dealership service center. The initial failure was verified by dealer technicians, resulting in a full warranty replacement. The current identical failure has been documented as a reoccurring, unresolvable defect with the OEM hardware. Inspection Status The system has been inspected and diagnosed exclusively by the authorized Kia dealership service center technicians during the first warranty replacement. No further inspections have been performed by Kia corporate investigators, law enforcement, or insurance representatives. Warning Signs & Symptoms There were no warning lamps, error messages, flicker

Filed Jul 9, 2026 · Electrical, Steering · IL

Vehicle has 75,000 miles. The knuckle on the steering column and the rack and pinion became worn out causing the steering wheel to be loose and jump at high speeds. Mirrors would stop opening randomly. Rear camera stopped working making it very difficult to view when backing up. Replacing the camera did not work, the harness was tested to be ok. The only other option is the software in the head unit. This is the 2nd head unit as the first one was replaced for a failed bluetooth. Cost exceeds $5000 to replace it.

Filed Jun 10, 2026 · Acceleration, Electrical · OH

Not due to recalls. My entire car was malfunctioning over the backup camera. Every system was being displayed on my dashboard as all lights were on. Turning signals and four ways would not work, my steering became tight and hard to turn.

Filed May 13, 2026 · Electrical, Engine · NY

I am submitting this complaint regarding my 2021 Kia Telluride experiencing repeated and dangerous electronic system failures while driving. Kia of East Syracuse (NY) diagnosed the issue as related to the backup camera assembly and communication/network failures. While driving, the vehicle experienced loss of power steering assist, instrument cluster failure, speedometer malfunction, incorrect gear indication, backup camera activation while driving forward, blind spot warnings activating incorrectly, flashing/blank temperature display, and multiple driver assistance system failures. The speedometer displayed 0 mph while the vehicle was in motion and later displayed approximately 40 mph while stopped at a traffic light. The vehicle also became stuck in reverse while backing out of my driveway and would not shift properly, leaving the vehicle stopped in the roadway. Multiple safety systems malfunctioned simultaneously, including Blind Spot Collision Avoidance Assist, Lane Following Assist, Rear Cross Traffic Collision Avoidance Assist, Smart Cruise Control, Parking Distance Warning, and Forward Collision Warning systems. The dealership documented multiple fault codes and stated the dashboard lit up “like a Christmas tree” while the instrument cluster stopped functioning entirely. These failures create a serious safety risk because critical driving information and driver assistance systems become unreliable or inoperative while the vehicle is moving. The failures occur unexpectedly and without warning. Photos and video evidence have been retained, including video of the backup camera activating while driving forward and the speedometer malfunctioning while the vehicle was in motion. I am asking the federal safety agency investigate these failures as a potential safety defect involving the camera system, instrument cluster communication systems, and CAN network communication failures in the Kia Telluride.

Filed Mar 4, 2026 · Electrical · NY

Subject: Safety Concern – Backup Camera Failure Causing Complete Safety System Malfunction (2022 Kia Telluride) I am reporting a safety concern regarding a 2022 Kia Telluride related to the rear backup camera assembly. The backup camera failed due to water infiltration through the camera seal, which entered the camera housing and caused an electrical short. When this occurred, the failure did not only disable the backup camera but caused the entire vehicle safety system to malfunction, disabling multiple safety features until the issue was repaired. When we brought the vehicle to the dealership, they stated that this was not the first Kia Telluride they had seen with the same issue. The quoted repair cost from the dealership was approximately $1,200. I ultimately replaced the camera myself, which restored the safety systems to normal operation. I have retained the failed camera assembly, which clearly shows the location where the seal failed and water entered the unit. Because the failure of this component disables multiple vehicle safety systems, I believe this may represent a broader safety concern if it is occurring in other vehicles. I am submitting this report so the issue can be reviewed for potential defects affecting other vehicles. Vehicle information and additional details can be provided if needed. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jan 31, 2026 · Electrical, Visibility · TN

Infotainment screen is blank most of the time. Backup camera works intermittently. Dealer confirmed head unit failure and stated software updates cannot be performed. Quoted approximately $7,500 for full replacement. Issue has been occurring for over two years, beginning while vehicle was still relatively new. Creates unsafe reversing conditions due to unreliable federally required backup camera display. Dealer classified as infotainment module failure. No recall issued despite widespread owner reports of similar failures.

Filed Jan 12, 2026 · Electrical · NC

The infotainment system, which also allows for use of backup cameras and safety alerts went black and has ceased working. Despite a technician diagnosing it to see if it was a simple fix. It looks like a complete malfunction of the unit.

Filed Dec 3, 2025 · Body, Electrical · PA

My 2022 Kia Telluride is experiencing several serious safety-related defects. The backup camera does not work, the second-row bucket seats fold up on their own while driving, and the electronic parking brake becomes stuck on and will not disengage. The transmission hesitates and shifts harshly, creating a risk during acceleration and lane changes. The engine is consuming oil between changes. The heating and air conditioning stop working when the vehicle is idling at stoplights, and electrical components including the front phone charger and heated passenger seat have failed. The exterior window trim is deteriorating. These issues are ongoing and have not been resolved by Kia. Several of these failures match known defect and recall categories. These create a significant crash and safety risk for my family. I am requesting investigation and manufacturer action.