The cluster screen on my 2024 Telluride is BLACK when I turned it on today. No issues prior and turning the car off and on does not help. I cannot see my fuel gauge, speed, winshield wiper speed, tire air levels, what gear I am in nothing. I contacted dealer and they have heard of no issues and cannot get me in for repairs until at least two weeks. I feel this is very unsafe since I am not sure of my speed or my fuel level! There was no warning whatsoever, just a black screen.
Kia Telluride screen failure problems
25 of the 2,089 owner complaints about the Kia Telluride describe screen or infotainment failure, most of them for the 2022 model year.
- owner complaints
- 25
- worst model year
- 2022
By model year
Often reported together
Fuel gauge 4Backup camera 4Collision warning 2Adaptive cruise 2Wipers 1
What owners say
Kia radio goes out randomly, will cut off and fails to turn on when the vehicle turns on. It will make a loud noise like an old car being scratched and then it turns off. The radio will freeze up and it affects my digital speed control. I have reported multiple times to my dealership with no help. It has been happening since I purchased the vehicle in 2023.
The contact owns a 2021 Kia Telluride. The contact stated while the vehicle was parked, the infotainment center displayed a blank screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. In addition, the contact was informed that the repair was not covered under recall or warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
Dashboard display is black. Therefore, the odometer and speedometer are not visible. I cannot tell how fast I’m driving which is unsafe. I called the Naperville and Elmhurst locations and they did not deem the issue a priority to diagnose today.
I was driving on the service road of the freeway, driving approximately 40 mph when my main screen started flashing warnings. I was only able to catch 2 before the screen shut off. One was saying front collision sensors not working and the other said side sensors not working then the screen where the radio was went black. Then my brake pedal locked up, the car lost all power steering. The car started to just roll and I was able to pull into a side parking lot and the car died. I was not able to start the vehicle and called roadside assistance and had my vehicle towed to the car dealership. This was during rush hour traffic with multiple vehicles in the road. I was terrified as my vehicle was slowly starting to stop moving and there were multiple cars surrounding me while I lost all brake function and power steering. At the time of this report, the service department at my dealership was closed and will call them in the morning. The tow truck left my vehicle there as it is inoperable. From the time I noticed the warnings on the screen to when my vehicle came to a complete stop was about 2 minutes.
Infotainment screen is blank most of the time. Backup camera works intermittently. Dealer confirmed head unit failure and stated software updates cannot be performed. Quoted approximately $7,500 for full replacement. Issue has been occurring for over two years, beginning while vehicle was still relatively new. Creates unsafe reversing conditions due to unreliable federally required backup camera display. Dealer classified as infotainment module failure. No recall issued despite widespread owner reports of similar failures.
The Display stops working or goes blank. Speed sometimes shows incorrectly on display. Today with a full tank of fuel it showed the Telluride was empty. Dealer service is scheduled for next week. No warnings.
Drivers display panel not working, no vehicle information is available, it's a black screen. This is the 4th incident since new in 2023. Car can't be driven with nothing displayed.
The contact owns a 2022 Kia Telluride. The contact stated that while attempting to start the vehicle, the infotainment system and instrument panel displayed black screens. A dealer was contacted. The contact stated that the middle rear passenger’s seat independently folded with or without a passenger seated in the seat. The vehicle was taken to a dealer where it was diagnosed and determined that the instrument panel and infotainment system needed to be replaced. The instrument panel and infotainment system were replaced on several occasions. The manufacturer was notified of the failure and opened a case. The dealer was contacted, and the contact was informed that no additional assistance would be provided. The approximate failure mileage was 83,000.
The cluster display on the vehicle has went black. I am unable to see my speed, gas level, nor use cruise control. This is now the second time this has happened and Kia has no solutions for repair.
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
- Risk
- A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC270.
Recall number 23V298000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. Excess adhesive in a circuit board within the instrument cluster may cause the instrument cluster display screen to be blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
- Risk
- A blank instrument cluster display screen will not show critical information, such as the odometer, which can increase the risk of a crash.
- Remedy
- Dealers will replace the instrument cluster assembly, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC237.
Recall number 22V344000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. The LCD display screen may remain blank after startup. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
- Risk
- A blank LCD display may be missing information, such as the digital speedometer, gear selection indicator, and odometer, which may increase the risk of a crash.
- Remedy
- Dealers will update the instrument cluster's software, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC215.
Recall number 21V577000 · Recall details
Questions about the Kia Telluride screen failure
Which Kia Telluride years have screen or infotainment failure problems?
The model years with the most reports are 2022 (8 complaints), 2024 (8 complaints) and 2023 (6 complaints).
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