I was driving on the service road of the freeway, driving approximately 40 mph when my main screen started flashing warnings. I was only able to catch 2 before the screen shut off. One was saying front collision sensors not working and the other said side sensors not working then the screen where the radio was went black. Then my brake pedal locked up, the car lost all power steering. The car started to just roll and I was able to pull into a side parking lot and the car died. I was not able to start the vehicle and called roadside assistance and had my vehicle towed to the car dealership. This was during rush hour traffic with multiple vehicles in the road. I was terrified as my vehicle was slowly starting to stop moving and there were multiple cars surrounding me while I lost all brake function and power steering. At the time of this report, the service department at my dealership was closed and will call them in the morning. The tow truck left my vehicle there as it is inoperable. From the time I noticed the warnings on the screen to when my vehicle came to a complete stop was about 2 minutes.
2023 Kia Telluride: screen or infotainment failure
6 of the 214 complaints about the 2023 Kia Telluride describe screen or infotainment failure.
- owner complaints
- 6
- of this car's complaints
- 3%
- recalls
- 1
Screen or infotainment failure by model year
What owners say
Drivers display panel not working, no vehicle information is available, it's a black screen. This is the 4th incident since new in 2023. Car can't be driven with nothing displayed.
Digital display is black on my 2023 Kia Telluride while vehicle is running and being driven. I am unable to see my speed or any other important safety details. This is the first time this has happened and I have not reported it yet to any dealer, independent service center, insurance representative, etc. There were no observable warning lamps messages or symptoms prior to this incident which occurred on 3/27/25 at 1741 hours.
The main instrument display is blank as a result the driver cannot see any information such as speed, fuel level, etc. The main display seems to flash blank then dark gray. When the display goes blank the blinkers fail to operate as well despite being turned on. I did contact KIA since this sounds like a similar issue that they have a recall for (SC270) but they informed me that my vehicle was not impacted. My guess is my vehicle is impacted and the recall should cover a larger number of vehicles than previously stated. As additional information my vehicle was among the first to roll of the production line for model year 2023.
The contact owns a 2023 Kia Telluride. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank screen. Additionally, the parking brake inadvertently engaged while driving. The Auto Start/Stop was intermittently inoperable, and the doors failed to unlock with the remote starter. The vehicle was towed to the dealer; however, the dealer only performed a recall repair under the federal safety agency Campaign Number: 23V035000 (Air Bags). The failure recurred. The contact then stated that while pulling into a parking space at 4 MPH, the brake pedal was depressed, but the vehicle lunged forward and experienced unintended acceleration. The forward collision avoidance failed to activate to stop the vehicle. The vehicle crashed into the median, causing the front passenger's side tire to blow out. The front view camera fault message was displayed. No injury was sustained. The vehicle was then towed to Steve Schmitt Kia (11655 New Halls Ferry Road, Florissant, MO 63033) where the vehicle remained, not yet diagnosed or repaired. The contact later received notification of the federal safety agency Campaign Number: 23V298000 (Electrical System) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 11.
Driver instrument display is black, no information is displayed. It just happened when starting the car, no display. These LCD displays are dangerous. Go back to analog. I have NO information about anything going on with the car or it's speed. It's dangerous to drive. Multiple engine start/stop cycles do nothing.
Service bulletins that may apply
- Cluster software logic improvement for lower than actual fuel level indication
- AVN gen 5.0 wide software update
- Infotainment system software update using update.kia.com
- Voluntary emissions service campaign: ECU emissions software logic improvement (SC357)
- Voluntary emissions service campaign: dealer principal memo (SC357)
- Voluntary emissions service campaign: SC357_POC: proof of correction card
- This Pitstop provides information regarding an inoperative sunroof switch on 2020–2025MY Telluride (ON)...
- Kia connect modem reset (SA611)
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
- Risk
- A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC270.
Recall number 23V298000 · Recall details
Questions about the 2023 Kia Telluride screen failure
Is screen or infotainment failure a common problem on the 2023 Kia Telluride?
6 of 214 owner complaints about the 2023 Kia Telluride (3%) mention screen or infotainment failure. The model year with the most reports is 2022.
Is there a recall or service bulletin for this on the 2023 Kia Telluride?
There is 1 recall and 30 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2023 Kia Telluride
Windshield crack 27Sunroof shattered 15Fuel gauge 14Adaptive cruise 6Battery drain 5Loss of power 5Power steering loss 5
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