2020 Lincoln Aviator: backup camera failure

Filed Aug 27, 2026 · Electrical · CA

I am filing this complaint regarding the recurring infotainment screen failure on my 2020 Lincoln Aviator. The center display repeatedly goes completely black while driving or when using Apple CarPlay. When this occurs, I lose the backup camera, navigation, audio, climate controls, and other vehicle functions. The loss of the backup camera creates a serious safety hazard when reversing. The vehicle has been taken to an authorized Lincoln dealership numerous times for this same issue. The dealership has performed software updates, module programming, module replacement, diagnostics, and recall-related repairs. Despite these repeated repair attempts, the defect remains unresolved. I was informed there is currently no permanent repair for this recurring problem. I have spent significant time and money returning the vehicle for repairs and have opened multiple cases with Lincoln/Ford requesting a permanent solution and vehicle repurchase. Despite repeated unsuccessful repairs, Ford denied my request. This is an intermittent safety defect that occurs without warning and continues after multiple repair attempts. I respectfully request that the federal safety agency investigate this defect and determine whether the current recalls and repair procedures adequately correct this safety issue, as I believe other 2020 Lincoln Aviator owners may be experiencing the same unresolved problem.

Filed May 11, 2026 · Driver assistance, Electrical · AZ

To Whom It May Concern, Please see attached formal notice regarding recurring defects, safety-related recall issues, Certified Pre-Owned representations, and financing concerns associated with my 2020 Lincoln Aviator Reserve VIN [XXX] . This matter involves: • recurring suspension and electrical concerns; • safety-related rearview camera/SYNC recall issues; • repeated dealership repair activity; • diminished reliability and value; • Certified Pre-Owned reliance; • and unresolved manufacturer-level concerns despite extensive servicing history. Please escalate this matter immediately to executive customer relations and manufacturer review. I am requesting: • a formal manufacturer investigation, • preservation of all records associated with this VIN, • and review for buyback, goodwill compensation, warranty relief, or other global resolution options. Please confirm receipt and provide a case number immediately. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed May 11, 2026 · Driver assistance, Electrical · AZ

I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active manufacturer safety recall involving the SYNC/rearview camera display system. The recall states that the rearview camera image and display may become inverted or flipped, impairing rear visibility and increasing crash risk. This defect directly impacts driver visibility and safe vehicle operation while reversing. The vehicle has undergone repeated dealership servicing and diagnostic evaluations, yet the broader operational and safety concerns remain unresolved. The vehicle was also sold as a Lincoln Certified Pre-Owned vehicle, creating reasonable reliance that the vehicle met enhanced inspection and safety standards. I believe the recurring nature of these defects, combined with the active recall and repeated repair activity, demonstrates a broader safety-related defect pattern warranting regulatory review and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Mar 1, 2026 · Driver assistance, Electrical · IN

Backup camera is not working properly and the lane departure system doesn’t work

Filed Aug 14, 2024 · KY

I have taken my car into the dealer at least five times due to the blue backup camera issue, I have been told by the techs that the camera has been replaced however I am still having the issue on occasion. On the early morning of Feb 16, 2024 around 5:30am, As I was backing out of my driveway I actually backed into my husband and knocked him down, he was walking behind my car, Due to the blue backup camera I was unable to see him and none of the warning lamps or messages alerted me prior to impact.

Filed Oct 26, 2023 · Driver assistance · LA

Lincoln had a recall on the rear view camera in 2021 which I completed that did not remedy the issue of blue screen in place of the camera. They released another recall and have continuously delayed it as they have no remedy so my vehicle is left without a functioning rear view camera.

Filed Sep 22, 2023 · Driver assistance, Electrical · NC

Rear camera blue screen. Screen intermittently blacks out.

Filed Mar 7, 2023 · Driver assistance, Engine · AZ

My Aviator doesn't start the first time I push the start engine button anytime after I fill up the tank. It takes it about 5 times of me hitting the start engine button before it finally turns over. Before then, it just sounds like wants to start, but doesn't. I am once again taking it back to the dealership to have the back up camera looked at. Before it would work sporadically, now when I put the car in reverse, it just shows a solid blue screen. And I always get an error message about rear assist not working. I've tried troubleshooting it, but still nothing works. Additionally, the presets for XM radio do not stay when set. This infotainment center does not function efficiently and has delays and no memory.

Filed May 28, 2022 · Driver assistance · FL

Backup camera turns to blue screen when the vehicle is put into reverse.

Filed Feb 1, 2022 · Electrical · TX

Vehicle was purchase in 12/2019 and garaged most of 2020 due to Covid. Started using vehicle in late 2021 and discovered a number of electrical problems that dealt directly with the safety systems of the vehicle. False vehicle theft alarms, "Pre Collision Assist Not Available" warnings continuously, "Remote Features Disabled" notices, "Hill Assist Warning " detected a failure, rear camera flickering, Adaptive Cruise control not functioning, adaptive headlights not functioning, Lane Keeping Assist warning and corrective non functional. Myself and any passengers were put at risk because of the vehicle inoperative and failing electronics. Pedestrians and Rear Cross traffic were put at rick due to intermittent failures of detectors and rea camera. Vehicle was in the possession of Planet Lincoln, Dallas for 4 different times totaling 30 days. Vehicle was examined by a Ford Engineer that was flown in from Ford Headquarters at Grapevine Lincoln for 5 days. Dealership or Ford Motors would not provide information of the issues found because of a Lemon Lawsuit we had filed. The issues began on or around August 2020. The last repair attempt by the Ford Engineer was performed in late December 2020. This attempt failed to correct all safety issues also.

Filed Jan 24, 2022 · Electrical · AZ

There have been two recalls on this vehicle. One was a battery cable issue, the other is a backup camera issue. The battery cable was fixed. The backup camera has been worked on 6 times and has not been fixed. I have notified Lincoln they told me to visit another dealer. After two dealerships and 6 trips, the backup camera still flashes or goes blue. The dealer cannot fix. Also, the entire main screen in the vehicle has issues with 1. Locking Up (inoperable until shutting car down) 2. Screen does not automatically dim at night. Both of these issues are a huge distraction and causes us to look away from the road, or even pull over in bad areas to attempt to reset. This is also why the vehicle has been in 6 times for this issue. I believe the backup camera and screen are inter-related. Lincoln concierge has been notified. They are aware and are not fixing the issue. The vehicle is dangerous. I have videos and photos.

Filed Jan 10, 2022 · Driver assistance · VA

This vehicle has been recalled at least twice for a faulty rear camera system. When vehicle is put in reverse the image on the screen flips so bad you cannot see what is behind you. The previous recalls were for this, we had it in the shop twice before the 2 recalls plus the two recalls (4 times) and cannot get a properly working rear camera. This is a safety issue because we rely on the camera for blind spots during reverse and to see behind this large vehicle. Ford cannot figure out how to fix.