2020 Lincoln Aviator: screen or infotainment failure

Filed Aug 27, 2026 · Electrical · CA

I am filing this complaint regarding the recurring infotainment screen failure on my 2020 Lincoln Aviator. The center display repeatedly goes completely black while driving or when using Apple CarPlay. When this occurs, I lose the backup camera, navigation, audio, climate controls, and other vehicle functions. The loss of the backup camera creates a serious safety hazard when reversing. The vehicle has been taken to an authorized Lincoln dealership numerous times for this same issue. The dealership has performed software updates, module programming, module replacement, diagnostics, and recall-related repairs. Despite these repeated repair attempts, the defect remains unresolved. I was informed there is currently no permanent repair for this recurring problem. I have spent significant time and money returning the vehicle for repairs and have opened multiple cases with Lincoln/Ford requesting a permanent solution and vehicle repurchase. Despite repeated unsuccessful repairs, Ford denied my request. This is an intermittent safety defect that occurs without warning and continues after multiple repair attempts. I respectfully request that the federal safety agency investigate this defect and determine whether the current recalls and repair procedures adequately correct this safety issue, as I believe other 2020 Lincoln Aviator owners may be experiencing the same unresolved problem.

Filed Jul 31, 2021 · Body, Driver assistance · NC

Built at Chicago Plant October 2019 purchased Sept 30, 2020. Multiple and ongoing instances where back up camera when put into reverse goes to a blue screen and you cannot see what is behind you in the back up camera. it also cant assist in advising you there is oncoming traffic. APMI completely replaced and several software updates. THIS IS A SAFETY ISSUE Radio and info screen will freeze up passenger doors would not open - switches replaced windows would not roll down - shop reprogrammed

Filed Feb 4, 2021 · Electrical, Visibility · 15 miles · TX

In reverse (both static and in motion), rearview camera flickers constantly between image and black screen making it unsafe to use car in reverse and depend on camera for visibility of obstacles. 4+ attempts to fix by lincoln, including replacement of the rear backup camera under warranty, have not resolved this safety issue.

Filed Dec 25, 2020 · Electrical · 1,500 miles · FL

Display screen /rear camera goes blank and displays error message intermittently part for image processor was replaced and still occurs this happens when driving and also when in reverse

Filed Oct 21, 2020 · SC

The back up camera is only working about 40% of the time. Most times there is just a black screen with a message to contact the dealership. This started the day I purchased the 2020 lincoln avaitor which was 10/9/2020 dealer said there is supposed to be a recall coming