While in reverse of my vehicle, the back-up camera display either goes completely black, displays an error message or glitches turning itself on/off at random. Referencing recall “25v695“ this recall has been on notice with no follow up since I received the notification letter on October 2025. This is a very high safety risk when in reverse potentially causing a crash with other vehicles, striking nearby objects or worse.
2015 Lincoln MKZ: backup camera failure
8 of the 84 complaints about the 2015 Lincoln MKZ describe backup camera failure.
- owner complaints
- 8
- of this car's complaints
- 10%
- recalls
- 0
Backup camera failure by model year
What owners say
Rearview camera is displaying a distorted image and is sometimes black, with no image, when reversing. This happened for about a month until I paid for replacing the rearview camera. I want to be reimbursed but no parts are available for over 9 months and I can’t get a refund unless parts are available. This is way beyond a reasonable amount of time.
The contact owns a 2015 Lincoln MKZ. The contact received a notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera occasionally displayed a distorted image while in Reverse(R). No warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
The contact owns a 2015 Lincoln MKZ. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was distorted and foggy. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2015 Lincoln MKZ. The contact was advised of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the vehicle on the side appeared on the opposite side in the camera. The contact stated that the failure obstructed the driver's visibility, preventing the safe operation of the vehicle. Several unknown messages were displayed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2015 Lincoln MKZ. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable while in reverse(R). The dealer was contacted and related the failure to the recall. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 134,000.
Back up camera not working Glitch and black screen
I noticed that Ford issued recalls for select 2015 vehicles in May for issues with the backup camera. I have a 2015 Lincoln MKZ that just started experiencing the same issues that were mentioned in the May 2025 Ford backup camera recall. My camera will work for the first few seconds while in reverse, then the screen will go black. It has happened all 4 times I have driven my car today and put it in reverse. I occasionally receive a message on my display screen to "contact my dealership." I have 3 children [XXX] , [XXX] and [XXX]) and it is extremely scary to back out of my driveway with the possibility that one of them could be back there and I would not be able to see them. I would be more than happy to provide my vehicle for inspection. I have not had time to take the vehicle into the dealership but I am hoping to do that within the next week. I did not receive any warning messages and no warning lights appeared. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service bulletins that may apply
- Illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018,...
- Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON...
- Certain 2014
- Certain 2014-2020 Model Year Multiple Vehicle Lines
- 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate...
- Certain 2014
- Illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018,...
- Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced
Related recalls
No recalls on record for this model year.
Questions about the 2015 Lincoln MKZ backup camera
Is backup camera failure a common problem on the 2015 Lincoln MKZ?
8 of 84 owner complaints about the 2015 Lincoln MKZ (10%) mention backup camera failure. The model year with the most reports is 2014.
Is there a recall or service bulletin for this on the 2015 Lincoln MKZ?
There are 0 recalls and 34 service bulletins for the same area of the car. Check them below with your VIN.
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