regarding the rear view camera. It stopped working intermittently and now it shows the picture inverted (backwards) I see an extensive list of vehicles that have been recalled, but my vin is not listed. How do I get this repaired?
2016 Lincoln MKZ: backup camera failure
9 of the 65 complaints about the 2016 Lincoln MKZ describe backup camera failure.
- owner complaints
- 9
- of this car's complaints
- 14%
- recalls
- 0
Backup camera failure by model year
What owners say
The back up camera mostly is blank and doesn’t warn me of a vehicle coming from either side resulting in almost getting hit several times
Rear camera malfunction in that the image is reversed and the reference lines are missing, fertile lines also appear obstructing view
My back up camera fails the majority of the time. When in reverse it will say camera not available, or it will just go black. And every once in a while it will actually work. I have goiter used to using the camera to check for cars and children behind me. It is hard to see things behind me when I just look out the back window. Yes had a ford dealer look over it and they told me it would be very expensive to have fixed and that they see this problem often on the MKZ. No warning. It just started working intermittently.
The issue is the back up camera works correctly sporadically. Often times the screen is blank or says to contact the dealer. I took it to the Ford dealer and said to fix the issue the camera would have to be replaced.
I have had this problem now for over a year, the backup camera on my 2016 Lincoln MKZ shows a panoramic view of the rear but things are reversed, left is on the right side and visa versa or the screen goes blank and a message states camera unavailable contact dealership. Sometimes it works okay but then goes into one of the two issues mentioned above. I talked with my dealership and they wanted to diagnose it, for a fee, or replace the camera which would be between $500 and $800 but I declined. You have had a few reports of this for the MKZ but just recently Ford issued a recall for this specific issue and symptoms for 2015 to 2019 Mustangs, Lincoln Navigators, Lincoln MKC, Edge, Fusion and others along with the entire F-series pickup trucks. The recall issued indicated a software issue and that any authorized dealership could replace the camera but when talking to my dealership today, Irwin Lincoln/Mazda in Freehold New Jersey, they said since my car/vin isn't currently under the current recall for this they would have to charge me a diagnostic fee and parts/labor to fix what they find. You need to include the 2015 to 2019 MKZ under this recall as I and others have had the exact symptoms indicated on the current recall for the backup camera.
We own a 2016 Lincoln MKZ hybrid that is having issues with the backup camera randomly going blank, or significant delays at random times. Ford/Lincoln addressed the exact issue as a software recall in other models under Recall 25S72, but failed to list our vehicle. This is becoming a big issue with safety not having the backup camera working with the way the rear window is placed, it is difficult to see certain areas behind you. Since this was already identified as a software issue by Lincoln/Ford, we would like to see them extend the recall include our vehicle. This randomly has been happening for the last month.
The contact owns a 2016 Lincoln MKZ. The contact stated that while reversing, the rearview camera was inoperable, and the message "Camera Is Unavailable" was displayed. An unknown dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was not yet contacted. The failure mileage was 43,800.
Backup camera is showing opposite side. Left side is on yhe right and right side is on the left
Service bulletins that may apply
- Illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018,...
- Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON...
- Certain 2014-2020 Model Year Multiple Vehicle Lines
- 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate...
- Illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018,...
- Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced
- Inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford...
- Ssm 48619
Related recalls
No recalls on record for this model year.
Questions about the 2016 Lincoln MKZ backup camera
Is backup camera failure a common problem on the 2016 Lincoln MKZ?
9 of 65 owner complaints about the 2016 Lincoln MKZ (14%) mention backup camera failure. The model year with the most reports is 2014.
Is there a recall or service bulletin for this on the 2016 Lincoln MKZ?
There are 0 recalls and 40 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2016 Lincoln MKZ
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