2017 Mazda CX-5: screen or infotainment failure

6 of the 150 complaints about the 2017 Mazda CX-5 describe screen or infotainment failure.

owner complaints: 6
of this car's complaints: 4%
recalls: 0

Is there a fix? 118 service bulletins cover this area of the car. See below

Screen or infotainment failure by model year

2026
5
2021
1
2020
2
2019
3
2018
4
2017
6
2016
6
2014
1

What owners say

Filed Nov 4, 2025 · Electrical · RI

The infotainment system in my 2017 Mazda CX-5 exhibits dangerous behavior consistent with known defects described in the Mazda Infotainment Class Action Settlement (Case No. 8:21-cv-01355). The infotainment system and touchscreen repeatedly activate critical functions on its own (“ghost touches”), sometimes going black, changing critical settings, disengaging phone calls as well as unexpectedly activating phone calls, and navigation features engage or freeze unpredictably. These malfunctions distract from safe vehicle operation, requiring driver attention to manage the malfunctioning display. The vehicle’s display is integrated with backup camera, audio, and Bluetooth controls, so these repeated malfunctions cause safety concerns while driving. Mazda and the dealership have refused to repair the defect under the Limited Warranty Extension established in the settlement, incorrectly claiming the issue is unrelated to the CMU (connectivity master unit). However, these symptoms are identical to those described in Mazda’s internal service bulletins (CSP13 and TSB 09-022/17) and covered by the settlement. I believe Mazda is failing to properly address a continuing safety-related defect that impacts infotainment stability and driver concentration. These issues have occurred for years and are continuing nearly every time I operate the vehicle.

Filed Jul 9, 2025 · 50,000 miles · MO

The contact owns a 2017 Mazda CX-5. The contact stated that the navigation was system rebooting and not connecting with the satellite. There were no warning lights illuminated. The vehicle was taken to the local dealer where the Firmware was updated. The vehicle was repaired, but another failure occurred. The contact stated that the navigation system was inoperable. There was a compass symbol being displayed. The mechanic informed the contact that the navigation sim card chip needed to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 50,000.

Filed Dec 17, 2022 · Driver assistance · WA

Navigation/backup camera screen reboots constantly. This problem often occurs when I'm backing up. Mazda is aware of the issue as I have found many complaints on forums. It is not exclusive to the CX5. It appears to be all Mazda's, cars and SUV's.

Filed May 1, 2022 · Electrical · OH

Connectivity Master Unit controlling the infotainment system has failed. Infotainment system continuously rebooting, freezing, change radio presets on its own and changing to home screen, and navigation starts speaking while listing to music.

Filed Mar 1, 2021 · Driver assistance, Electrical · 59,978 miles · OH

The infotainment display will reboot continuously, in weather below 60 degrees, and will not stabilize until the car is warmed. During this time you are unable to access any of the features. This can take 20 minutes or more. It has been an issue for about a year, and others have had the same problem with no resolution or explanation.

Filed Dec 21, 2020 · Electrical · MN

Mazda infotainment system malfunction, the infotainment system keeps rebooting while drive, stationary, in motion & on a city/highway, using the navigation system becomes dangerous, can't use the infotainment system at all.