2016 Mazda CX-5: screen or infotainment failure

Filed Feb 25, 2025 · PA

My 2016 Mazda CX-5 has had ongoing issues with the infotainment. It freezes up in cold weather and the screen goes blank for long periods of time. This has been an ongoing issue with Mazda vehicles. I had to replace the SD Card in December 2024. The cost was $326.50. There is currently a class action lawsuit by Frederick Law Group 836 Philadelphia Street, Indiana, Pa 15701, Phone number 724‑801‑8555. When the infotainment goes out during phone calls or navigation, it is a distraction while driving. I called Mazda and chatted with Travius about this issue and forwarded by receipt for the part. He said Mazda would not reimburse me. Can the federal safety agency help in getting the reimbursement do you have any suggestions?

Filed Aug 9, 2023 · Electrical · WI

What component or system failed or malfunctioned, and is it available for inspection upon request? - The infotainment system goes into a reboot loop and never starts. At times the backup camera will turn off when backing up. At other times the backup camera will not turn off and will be on while driving forward. How was your safety or the safety of others put at risk? When the backup camera turns off while utilizing it there is the possibility for an incident. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the dealer confirmed the reboot loop. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Only the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No, they appears a few years ago. I believe the main CPU got corrupted by an HD radio channel.

Filed Apr 20, 2021 · Electrical · 51,650 miles · IL

Infotainment system continuously rebooting / cmu goes bad. Cannot reboot with removing nav card, etc. This disables bluetooth, navigation, affects the camera. There are numerous reports online that this is an issue across the board.

Filed Dec 2, 2020 · Electrical · 47,000 miles · TX

Mazda connect infotainment system reboots continuously through multiple screens and cannot be turned off or disabled. The continuous reflash through multiple high intensity lit screens creates a visual distraction for night driving.

Filed Aug 10, 2017 · Electrical · 9,890 miles · VA

Infotainment system reboots numerous times after engine is started and continues while the vehicle is in gear. During reboot cycle, radio, navigation, and other functions of the infotainment system are unavailable. System may reboot anywhere between 1 and 10 times before the system stabilizes. This has been an on-going, daily occurrence, can occur multiple times in a day, and began 2 months after vehicle delivery.

Filed Jan 8, 2016 · Electrical · 6,300 miles · MD

The car has about 6300 miles on it and we bought it new. While driving on the highway, early january 2016, the car "infotainment" system shut off and restarted itself. This includes navigation, bluetooth (music, phone etc) and the overall car monitoring system. It happened about 4 times during a 45 minute commute. It has happened a few times previously but only once per trip, perhaps due to shorter trips. It does not have any discernible pattern. It is concerning if it is an electrical problem, as the whole car is basically electronic, including steering! (no steering fluid for example, all electric) it is going to the dealer to be checked out this week. I can see the navigation shutting down in the middle of a trip also being a problem, especially if it's the main form of guidance.